Patient Education & Navigation Pilot Project

Patient Education & Navigation Pilot Project Lindley Wells, RN Disease Management Clinical Coordinator LSU Bogalusa Medical Center

Identify Need For a structured patient education resource easily accessible to healthcare providers in outpatient clinic environment

Assessment: Current Process

Clinical Barriers to Patient Education:

Plan: Develop Patient Education Booklet Design Documentation Tool Develop Patient Navigation Brochure WILMA Staff Education Orient Clinical Providers Implementation Primary Med Clinics Post Survey

Development: Patient Education Booklet Encompass multiple chronic disease processes Utilizes self management tools Encourages patient self regulation Promotes annual immunizations Promotes annual health screenings Espanol Low literacy Cost efficient

Key Components: My Low Salt Diet? Are screenings confidential? How to Use an Inhaler? What is my A1c? What is a GFR?

Your Healthcare Provider has requested that you read the following sections of the Patient Education Booklet: ____Asthma Care ____Diabetes Care ____Healthy Weight ____Heart Failure-CHF ____High Blood Pressure-HTN ____Kidney Disease ____Men’s Health Screenings ____Women’s Health Screenings ____General Health Screenings Allows Provider to Individualize Booklet to Patient’s Learning Need Provider Clinical Color Copy Cost $1.54

Development: Patient Navigation Tool Patient Education Department Patient Advocate Medical Home Membership LSU Patient Helpline Appointment Scheduling Desks Outpatient Clinic Supervisor Medication Assistance Program Outpatient Pharmacy Laboratory & Radiology Services Qualifications for Free Care Directional Map

Outcomes:

Questions:

Patient Education & Navigation Pilot Project