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Letter of Complaint

Letter of Complaint. Business Communication. Purpose. The purpose of the letter of complaint is not to blow off steam. The less whiny your letter sounds, the more likely you are to get a positive response from your reader. Include facts…. The Transaction Note: Where When How

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Letter of Complaint

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  1. Letter of Complaint Business Communication

  2. Purpose • The purpose of the letter of complaint is not to blow off steam. • The less whiny your letter sounds, the more likely you are to get a positive response from your reader.

  3. Include facts… • The Transaction • Note: • Where • When • How • You purchased the product or received the service

  4. Include • Photocopies of evidence • Receipt • Canceled check • Warranty

  5. The Product or Service • Include the model or serial number Serial Number 123-67-9821

  6. The Problem • Be specific about what is wrong. • Be sure to include any inconvenience the problem is causing you.

  7. Attempted Solution • If you have already tried to solve the problem: • Explain what you did • Who you talked to

  8. The Solution • Explain what action you want the reader to take • A refund • A replacement • An apology

  9. Format of the letter • Personal Business Letter • Be sure to include your: • Name • Address • City, State and Zip

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