Beyond the Four Walls: Training Technology

1. Beyond the Four Walls: Training Technology Andy Klee, JDEtips Sarah Mills, City of Olathe, KS Penny Allen, JDEtips

2. Training is changing rapidly New technologies Fast pace High expectations Generational differences More risk

3. Before we plunge in… Great teachers make the difference! Training technology is a means to the end. Let’s keep the focus on the learner.

4. What we’ll cover today Massive Open Online Courses (MOOCs) Learning Management Systems (LMSs) Virtual Instructor-Led Training (VILT) Mobile Learning (mLearning) Electronic Performance Support Systems (EPSS) Screen Capture Video Software

5. MOOCs Massive Open Online Courses Began in 2011 with Stanford’s Sebastian Thrun offering Introto AI. Enrollment grew to 160,000. Four main providers: Coursera, edX, Udacity, FutureLearn. The best way to understand MOOCs? Sign up for a class!

6. My First MOOC Introduction to Mathematical Thinking Lectures (videos), inline quizzes, homework assignments, final exam Interaction with Professor, Teaching Assistants, other students Sample Video

7. MOOC trends Granting college credit for courses via proctored exams Various levels of certificates – including Honor Code and ID Verification Entire college degrees delivered in MOOC format – Georgia Tech / Udacity program for an MS in Computer Science ($6,600 tuition, compared with $44,000 on campus) International expansion—particularly into China. Completion rates: currently 10%, in the future ???

8. Implications for ERP Training Max impact / min Teaching time On demand learning Short form videos Social learning component Badging

9. LMS: Learning Management System Students/Facilities/Equipment/Courses/Schedules Tracks enrollments/course progress/completions/certifications Delivers SCORM compatible content Typically owned by the HR Department May have content development capabilities

10. LMS Selection Process • Ask for a structured demo—one that handles your specific test cases. • Requirements fall into three categories: functional, technical, and cost. • Functional--what the system must be able to do from a learning management perspective. • Technical--how the system must fit into the broader IT enterprise infrastructure. • Cost--how the system matches up with your organization’s budget considerations, constraints, and expectations. • Good blog on evaluating LMS solutions. • Field Guide to LMS selection

11. LMS Features • Publication of course descriptions, learning paths, and calendars. • Creation of class rostersand waiting lists • Automatic enrollment and reminders for mandatory courses • eLearning creation toolset (LCMS functionality) • + compatible with 3rd Party courseware (SCORM compatible) • Document management for course content • Manager approval of content and course registrations • Virtual participation by the instructor and students, including chat & whiteboarding • Interaction through instant messaging, email, and discussion forums • Quiz, exam, and certification creation, scoring, and tracking • Student course evaluation • Integration with HR system for tracking performance • Reporting and Analytics

12. LMS Evaluation Checklist • Features • Usability • Browser and Mobile Device Access • Social Component (Forums) • Market Strength (Corporate/Education) • Content Creation / Standards (SCORM, etc.) • License Model • Hosting • Integration with HR and other Enterprise systems • Price • Technology (Language / Source / Platform) • Security • Support Sample RFP

13. Live Demo of Moodle at a JDE Client

14. VILT – Virtual Instructor Led Training A realconversation with a GoToTrainingrep: Andy: Canthe instructorseewhateachstudent is doing on theirscreen, withoutturningcontrolover to eachstudent? Saul:The screen sharing is only one person at a time. Andy: So, doeseveryonehave to see the student'sscreen— the one the instructor is seeing? Saul: Yes, that is correct everyone would see the student’s screen.

15. VILT—Overview • Instructor-led, utilizing our ‘virtual classroom’ • 1/2 day format: 4 hours/day (10 am - 2 pm ET) • Dual monitors: Instructor's screen on one and your classroom session on the other, side by side. • Audio: You still have the same interaction with the instructor as well as the other students. • On-line 'mood indicators’--raise your hand, or request the instructor to slow down, or indicate “ready to move on”. • Visibility of the entire class: The instructor can see all of the students' monitors, and can easily drill down to take control of any student's monitor to demonstrate a concept or help the student troubleshoot a problem.

16. Dynamic Messages are created easily and can be waiting each morning as the students login to the virtual environment.

17. As the instructor is leading the class in an exercise, note the public chat window and list of participants along the side. The students view the instructor’s monitor on a second monitor, making it easy to follow along with their own session.

18. A view of the student’s monitors. Often from the comfort of their homes, the students work with side by side monitors so they can see what the instructor is doing on one while they follow the keystrokes on their own.

19. Mood Indicators. Without using audio, the instructor can ask the class a question and they can respond with a mood indicator. In this case, “Is everyone finished? If you’re good to go, give me a thumbs up!”

20. ‘Thumbnails’ give the instructor visibility to all the student monitors. The instructor has several control options in order to increase the size of a particular thumbnail.

21. Instructor Control Options: While focused on a student’s ‘thumbnail’, the instructor can “View Live” which increases the thumbnail to full screen. Or they can take control of the student’s machine and even demo a student’s machine to the rest of the class. No more playing solitaire during class time, or checking your email!!

22. Private chats: In addition to public chats which are visible to all, private chats can take place between the instructor and student.

23. Time for a break! A timer can be set counting down the minutes until class resumes.

24. Comments from our students: • “Different from classroom training, but overall very effective. Actually I prefer this. I didn’t get ’burned out’ trying to absorb 8 hours of information.” • “The virtual class setting is perfect for my training needs. The half day sessions allow me to still meet the needs of our users. This is important for us since I am a one man shop.” • “The remote 1/2 day format worked very well for me. Between budget cutbacks and reduced staff, traveling for training is ‘virtually’ impossible.” • “I prefer the online experience. When it’s a whole day my mind is spinning by the end of the day. While a half day gives you the opportunity to digest what you just went over before moving onto new material.” • “Penny is a very thorough instructor. Always asking if we had questions, or going into the private chat to discuss individually. She sometimes showed us other problems people were having so we could benefit from mistakes.”

25. Mobile Learning Key drivers of mobile learning: more employees expected to be hired employee learning time is at a premium training facilities are stretched Good candidates for mobile learning: forced periods of being idle—such as pharma reps road warriors onsite service reps Good topics for mobile learning: soft skills—sales, compliance, leadership What about hard skills? Product knowledge, software knowledge? Technical considerations: Must ‘fit’ on multiple devices/multiple screen sizes BostonGlobe.com – Adaptive/Responsive Design – content adapts to screen size http://upstatement.com/blog/2012/01/how-to-approach-a-responsive-design/

26. End User Support Options Enterprise Performance Support Software (EPSS) Standalone eLearning Screen Capture Videos

27. Electronic Performance Support Systems (EPSS) “A system that provides electronic task guidance and support to the user at the moment of need.” Commonly confused with Learning Management Systems (LMS), Learning Content Management Systems (LCMS), course authoring tools, eLearning tools, user assistance tools, screen capture tools, simulation tools, etc.

28. The number one success factor Achieving Enterprise Software Success 2009; Neochange, SandHill Group, Technology Services Industry Group

29. Requires a Blend EFFECTIVE USER ADOPTION NexLearn, Skillsoft Experiential Learning • The right tool for the right purpose - no one tool does it all • Selection of tools should be based on excellence at their core mission Collaboration (Yammer, Jam, Jive) CMS (Sharepoint, Documentum, etc.) LMS (Taleo, CSOD, SumTotal, etc.) LCMS (Xyleme, Outstart, etc.) Knowledge Management & Social Learning Lectora, Articulate eLearning Captivate, Camtasia Software Simulation UPK, Epilogue Electronic Performance Support

30. Key EPSS Features • Capture any application • Quickly develop and deploy Electronic Performance Support content using an easy to learn authoring interface. • Single-source/Multiple Output – to speed content creation and facilitate content maintenance • One-click publishing into multiple formats (business process & procedures, screen flows, job aids, test scripts, simulations) and file types (HTML, PDF, PPT, and Word) • Includes content management functionality such as versioning, review/approval workflow, collaboration, search, and monitoring & reporting • Deliver web-based performance support and context-sensitive help directly from JDE and other end user applications

31. EPS Evaluation Criteria • A good EPS system scores high on all three of these basic criteria: • End user access to Performance Support must be real-time, context sensitive, no more than 2 clicks • Content creation must be easy and fast - 80-90% faster than traditional tools • Includes tracking, monitoring and reporting - necessary for maintenance and sustainability • Other considerations: • Solution Cost • Total Cost of Ownership • Risk • Usability • Scalability • Project Adoption and Collaboration

32. Screen Capture Videos A great way to document the “how to”

33. Evaluation Criteria • Full motion video, or only capture clicks and data entry • Annotate with call outs • Import PowerPoint slides • Splice videos • Captioning/search capability • Uses webcam • File size/video length • Record audio separately • Windows and Macs • Ease of use • Price • Create quizzes • Publish to LMS • SaaS or server

34. A peek ahead Gamification Micro Learning – 5minutes or less Google Glass—heads up instructions as you do your work Social—”Someone, somewhere, has solved this problem.” Flipped Learning

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