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Acronis

Acronis. Leo’s Webex Survival guide. Webex !. Why, when and how. Why: To save time! To resolve tricky issues! When: When in doubt, make a webex . If you don’t know what the customer wants after 15-20 minutes. When you feel you should do it. When Not:

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  1. Acronis Leo’s Webex Survival guide

  2. Webex! Why, when and how.

  3. Why: • To save time! • To resolve tricky issues! • When: • When in doubt, make a webex. • If you don’t know what the customer wants after 15-20 minutes. • When you feel you should do it. • When Not: • If a customer wants you to do everything for them.

  4. How: Kb > webex > http://kb.acronis.com/content/2156https://acronis.webex.com/mw0306l/mywebex/default.do?siteurl=acronisFirst time: See the kb below for user name/password http://kb.acronis.com/content/2156

  5. You can invite me to the webex as well! Give this link to customers I.E with Active X control or Firefox with Java You may record the session to your own pc, then upload the session if escalating a case

  6. After that, you should install the “One-Click” productivity tool Now, you can start a support session in just 2 mouse clicks!

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