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Social Service Accountability The state of the Industry

Social Service Accountability The state of the Industry. JABR Software, Inc www.JABR.com 210 651-3155 duko@jabr.com. Today’s Outcomes. Participants will…. Appreciate how far we’ve come Understand how technology tools can help us be accountable

deborah-wilder
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Social Service Accountability The state of the Industry

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  1. Social Service AccountabilityThe state of the Industry JABR Software, Inc www.JABR.com 210 651-3155 duko@jabr.com

  2. Today’s Outcomes Participants will…. • Appreciate how far we’ve come • Understand how technology tools can help us be accountable • Know about the initiatives underway around the country • Consider a vision for the future • Be challenged to move our industry forward

  3. A Brief History … • We are really great at raising money to help people

  4. … • And… we have a five + year history of moving our industry towards outcome measurement as a system of accountability We’re headed in the right direction

  5. … • But we have more to do in data collection for accountability

  6. … • So, we’re often anxious when asked ‘What did you do with the money?’

  7. And … Current Environment

  8. Agency Structure and Capacity CLIENTS Client Outcome Community Impact Community Impact Community Impact Services Client Outcome Services Community Goal Client Outcome Services Client Outcome Model of the Relationship of Client to Goal to Funder Priorities Funder Overlap and structure Program Goal Services

  9. Client Case Management System Data collection at the ‘Point of Service’

  10. PostWebA Community Tool • Use PostWeb to collect agency point of delivery information via the Web, pre-aggregated. • PostWeb is designed for data accountability and quality control. Providers Collect and input information. • PostWeb is deployed on the Web and secure so service provider, and client information is protected. • Funders have the option to allow Volunteers to view and work with the information • Internal Business Process is now based on real, accessible information

  11. PostWeb

  12. CMS Informative… More in-depth Data Mart Process Data Aggregations CMS Informative Data cubes Data transformation Transactional Systems (Client Case Management System and other systems)

  13. CMS Informative

  14. A Vision for the Future • An infrastructure for Funding entities to record data into a single repository. • A national standard for the data collection • A plan to provide standardized data tools to funded service providers • Partnerships with all levels of government in provision of a national network infrastructure • Accountability from the desktop to the state house

  15. The Challenge • To achieve true accountability in our industry • Collaborate on a national standard and infrastructure • Can we afford not to?

  16. Thank you! duko@jabr.com www.JABR.com 210 651-3155

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