Child Welfare League of America 2004 National Conference Reforming Child Welfare in Arizona: A Journey in Statewide Sys

1. Child Welfare League of America2004 National ConferenceReforming Child Welfare in Arizona: A Journey in Statewide System Integration February 25, 2004 10:30am – 12:00pm

2. Workshop Presenters: Tracy Wareing Office of Governor Janet Napolitano Policy Advisor for Children’s Services Mary Lou Quintana Hanley Arizona Department of Economic Security Deputy Director of the Division of Children, Youth and Families Kristine Reich Arizona State University Child Welfare Training Project Coordinator

3. Phase 1: Mobilization and Assessment Initial Steps Commitment of Governor Napolitano Designated Staff Appointed Children’s Cabinet Appointed Advisory Commission on CPS Reform

4. Phase 1: Mobilization and Assessment Governor’s Advisory Commission on CPS Reform • Comprised of legislators, court representatives, advocates, community providers, agency directors, law enforcement, health practitioners, educators. • Mission: Prevention, Permanency and Protection • Charged with examining child protection from all angles to determine how best to achieve effective system reform in Arizona. • Charged with developing recommendations, focusing on improved outcomes for the safety, well-being and permanency of Arizona’s children.

5. Phase 1: Mobilization and Assessment Governor’s Advisory Commission on CPS Reform • Seven subcommittees ran parallel to the Commission and included community participants, such as foster and adoptive parents, relative caregivers, advocates, and other volunteers. • CPS Reports and Investigations • CPS Records and Hearings • Juvenile Justice • CPS Structure • Health Care • Education • Community

6. Phase 1: Mobilization and Assessment Governor’s Advisory Commission on CPS Reform • Full Report of Commission and 7 Subcommittees published June 30, 2003 • Defined the problem, the people, the process and the plan • Captured divergent views • Report resulted in over 200 detailed recommendations on how to improve the delivery of child welfare services to children and families from all state agencies and the community

7. Phase 1: Mobilization and Assessment August 2003 – The Governor hired David Berns as Director of the Department of Economic Security • Recently served as Director of El Paso County Department of Health Services in Colorado • Previously served as Director of the Office of Children’s Services for Michigan’s child welfare agency • Brings to Arizona a national reputation for finding innovative ways to deliver excellent human services in cost-effective ways

8. Phase 1: Mobilization and Assessment • The Governor and Director Berns hosted three public forums across the State to present the Commission’s recommendations and seek further input regarding CPS reform • More than 650 people attended the public forums and over 100 offered testimony • The Governor also received hundreds of written comments

9. Phase 1: Mobilization and Assessment Interaction with the Media • Meetings with Editorial Boards • Op-Ed pieces in Newspapers Across the State • Press Releases and Conferences • News Coverage on Action Plan & Legislative Session

10. Phase 2: Action Plan September 2003 – The Governor released her Action Plan forReform of Arizona’s Child Protection System • 42 point plan • The Plan sets forth action steps for immediate and future legislative and practice changes for improving the system for protecting children from abuse and neglect

11. Phase 2: Action Plan A Blueprint for Change • Contents of the Plan Message from the Governor to the Public Specific Actions and Requirements for Change Proposed Timeframe for Completion Indicators of Improvement in Child Welfare

12. Ensuring a multi-disciplinary response to reports of abuse and neglect Preventing child abuse and neglect Clarifying the mission and role of CPS Ensuring effective delivery of services to children and families Providing adequate support for children and families served by the system as well as those who provide services Increasing communityinvolvement Phase 2: Action PlanGovernor’s Action Plan Priorities

13. Phase 3: Implementation Stage A: Laying the Legal and Financial Foundation • Bi-partisan Legislative Team drafted legislation, along with the Governor and Director Berns • Continuous education of legislators through private meetings and testimony in hearings • Appropriations and Reform were tied together in order to accomplish the goals for child protection

14. Phase 3: Implementation Stage A:Laying the Legal and Financial Foundation • Key policy areas included: • 100% Investigations by CPS • Joint Investigations • Mission of CPS • Substance Abuse • Confidentiality Laws: Sharing of Records • Open Hearings Pilot Project • In-Home Intervention • Central Registry

15. Phase 3: Implementation Stage B: Field Implementation and Oversight DCYF Implementation Plan and Structure Governor‘s Advisory Committee Division of Children, Youth and Families (DCYF) Steering Committee Implementation Team Leads & Co-Leads Implementation Team Work Groups

16. Phase 3: Implementation Stage B: Field Implementation and Oversight Making it All Happen… • Governor’s Action Plan identified 42 strategies • HB 2024 legislation – appropriations measures and policy changes

17. Phase 3: Implementation Stage B: Field Implementation and Oversight Implementation Teams 10 Implementation Teams in the following areas: 1.Multi-Disciplinary Response to Reports of Abuse and Neglect 2. Developing a Statewide Prevention System 3. Clarifying the Mission and Role of CPS 4. Delivery of Timely, Effective Services to Children and Families

18. Phase 3: Implementation Stage B: Field Implementation and Oversight Implementation Teams, cont. • Providing Adequate Support for Children & Families • Providing Adequate Support for Those that Provide Services • Increasing Community Involvement in the Child Welfare System • Fiscal Support • Communication Support • Legal Support

19. Phase 3: Implementation Stage B: Field Implementation and Oversight The 10 Implementation Teams consist of 27 Workgroups comprised of Department staff, other state agency staff, community members and faith-based representation.

20. Phase 3: Implementation Stage B: Field Implementation and Oversight Department’s Immediate Priorities • • Recruitment & hiring of staff • Implementation of staff raises • Foster parent rate increases • Re-engineering of Family Builders Program • Accountability Process

21. Phase 3: Implementation Stage B: Field Implementation and Oversight Oversight Process: • Appointed a Consumer-Focused CPS Implementation Advisory Committee • Created a Foster Youth Advisory Board

22. Phase 3: Implementation Stage B: Field Implementation and Oversight Oversight Process, continued Composition of CPS Implementation Advisory Committee: • A parent from the Adoptive and Foster Parent Association - Parents that have had past interaction • A case manager and/or supervisor from CPS with the CPS and behavioral health • A case manager from a contracted provider for CPS services systems • A case manager from a contracted substance abuse provider - A representative from the Youth • A case manager from a school Advisory Committee • A pediatrician providing health care services to children - A representative from a local DES • A probation officer advisory board • A law enforcement officer - A kinship care provider • A home visitor representing prevention programs - A member from a local FCRB • A tribal representative - A member from the CASA program

24. Arizona Child Welfare ReformAdvisory Commission Subcommittees Opportunity to Share Perspectives • Multi-disciplinary participation allowed for different perspectives to come to the table. • The mystique of other “silos” was significantly reduced. • Participants experienced the “Aah-ha” of learning another’s perspective

25. Perspective from the TrenchesCommunity Provider Experience: Participation in Advisory Commission Subcommittees • Inaugural Subcommittee Meeting – Sense of excitement, hopeful, skeptical, not business as usual, engaging facilitator that put participants at ease, framework was established for all seven meetings. • Subcommittee Process – Initial discomfort with cautious participation, norms established by 2nd or 3rd meeting, each subcommittee evolved into a unique group dynamic, timelines were followed for committee input, inclusive process. • Subcommittee Wrap Up – Everyone was invited to Advisory Commission meeting with reception following, participants given certificates signed by the Governor and encouraged to stay involved in future child welfare reform efforts.

26. Dialogue Framework • Downloading – Talk politely, say what you’re expected to say, maintains status quo. • Debating – Involves vigorous debate and reasoned decision making, participants become more open and direct. The reality of participants is uncovered. • Reflective – Calls on us to be empathetic - to see the world through the eyes of others. And to be self-reflective - to understand how we influence the world around us. This mode is rare in organizational life, but is essential for meaningful change.

27. Dialogue Framework, cont. • Generative – The least common and most precious mode of conversations. Allows a group to discover its larger and deeper shared purpose. This mode is especially memorable when participants are from very different backgrounds and have little hope that they can work together successfully. It is vital for the success of deep change initiatives.

28. Reforming Child Welfare in ArizonaA Journey in Statewide System Integration • Unexpected Barriers • Lessons Learned • Concrete Accomplishments

29. Thank you! For more information and continuous updates please visit: www.governor.state.az.us/cps http://www.de.state.az.us/dcyf/default.asp Please contact with any follow-up questions: Tracy Wareing: twareing@az.gov Mary Lou Quintana Hanley: mhanley@mail.de.state.az.us Kristine Reich: Kristine.Reich@asu.edu