ACAP XXI & National Guard Support -------------------------

1. ACAP XXI & National Guard Support -------------------------

2. Army Career And Alumni Program (ACAP) Overview Provides transition and employment services to transitioning Active Duty and Reserve Component Service Members, Family Members, and DoD Civilians

3. National Guard & ACAP ACAP FY 2011 Reserve & ACAP ACAP FY 2011 FY 2011 ACAP Services Reserve Component Comparison

4. ACAP XXI • Employment Resource Tools for Clients • JATA (Job Assistance Training Application) • Resume and Cover Letter Software • Interviewing • Record Management System • Reporting System

5. Initial Access • All users (client and staff) must have an AKO account to access

6. Staff Access

7. Scenario 1 (Demobilization Briefing Follow up) • SITUATION: • 375 National Guardsmen are demobilizing at Fort Dix, NJ • Preseparation Briefing is conducted by ACAP Counselor • A copy of the DD 2648-1 form is collected for input • ACTION: • ACAP Center staff enter DD From 2648-1 into ACAP XXI • RESULTS: • TAAs will be able to view client records, review DD Form 2648-1 selection and make contact with National Guardsmen • ACAP XXI FUNCTIONS: • Proxy Registration • Client View

8. Proxy Registration • Enter DD Form 2648-1 demographic information and selections into ACAP XXI • Creates a client record

9. Client View • Individual client record access • Search requires last 4 of SSN or full SSN • Allows staff member to: • Edit client demographic information • Add date of event completion or benchmark • Add or read client notes • Review client progress and event attendance

10. Demo

11. Scenario 2 (Yellow Ribbon Event) • SITUATION • In preparation for the upcoming 30-day Yellow Ribbon event, the Rhode Island Transition Assistance Advisor wants to email his/her service members to remind them about events that they have signed up for and provide additional information to client via email. • ACTION • TAA creates an event in the system which allows clients to sign up for the events. • RESULTS • TAAs can email clients prior to events, record attendance, and email attendees after the event. • ACAP XXI Functions • Center Maintenance • Scheduler

12. Center Maintenance • Maintain ACAP XXI Information • Events • Staff Accounts • Center Information • Unit Names

13. Scheduler • TAAs or clients can schedule or cancel appointments • System will create an attendance roster • TAAs can email all attendees a reminder from the attendance roster

14. Demo

15. Scenario 3 (Create a Client Record) • SITUATION: A Navy reservist contacts the TAA and states that he heard about the TAA from his neighbor and the neighbor suggested he contact him. • ACTION: • The TAA creates a client record into ACAP XXI • The TAA enters notes about discussion with client • The TAA informs the client on how to complete the preseparation briefing virtually or in a physical location • RESULTS: • Client record is created and TAA is able to add notes and track progress of client • ACAP XXI Functions: • Pre-registration • Client View

16. Preregistration • Enter demographic information into ACAP XXI for first time users • Partial record with only last four of SSN

17. Client View • Individual client record access • Search requires last 4 of SSN or full SSN • Allows staff member to: • Edit client demographic information • Add date of event completion or benchmark • Add or read client notes • Review client progress and event attendance

18. Demo

19. Scenario 4(Data is requested by leadership) SITUATION: TAA is asked to provide data on client services to leadership ACTION: • The TAA access reports in ACAP XXI to provide needed information • The TAA performs queries to provide more specific data that is not currently identified in reports RESULTS: • Client data is provided to leadership ACAP XXI Functions: • Reports • Query

20. Reports • Some based on separation date, some on completion date • Eleven of the reports include statistics on Reserve Component Soldiers (Reserve and National Guard) • Always read the legend!

21. Reports (cont’d) • Unit Roster Report • Individual AW2/MEB/PEB Report • Online Preseparation Follow Up • Event No Shows Detail Report • Resource Usage Summary Report • Events Report • Online Resource Usage Report • AW2/MEB/PEB Progress Summary • Preseparation Counseling Workload Report • DD Form 2648-1 Cohorts Report • DD Form 2648-1 by Service Component Report

22. Queries • Create specialized reports for information or for client follow up

23. Demo

24. ACAP XXI Access Online • ACAP Webpage allows access to ACAP XXI • Service members can complete DD Form 2648-1 • Manage appointments • Write Resumes and Cover Letters • Use Interviewing Tools

25. www.acap.army.mil

26. Client log-in through ACAP webpage

27. Quality Control • ACAP Secure Portal designed for a choice based program • Clients may make wrong choices when registering (incorrect location, incorrect status) • Client can register and complete DD Form 2648-1 virtually • Run QC Queries/Reports Daily • Follow up with clients who register virtually • Technical Tickets

28. Technical Issues • Technical problems or questions with ACAP XXI can be addressed by emailing Tanya Idell at tanya.idell@serco-na.com

29. Questions