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Week 1:

Week 1: . MIS 5001: Management Information Systems David S. McGettigan Adapted from material by Arnold Kurtz, David Schuff , and Paul Weinberg. Agenda. Introductions IT Fundamentals IT History Gaining Competitive Advantage from IT Next Week. Introductions. Introductions.

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Week 1:

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  1. Week 1:

    MIS 5001: Management Information Systems David S. McGettigan Adapted from material by Arnold Kurtz, David Schuff, and Paul Weinberg
  2. Agenda Introductions IT Fundamentals IT History Gaining Competitive Advantage from IT Next Week

  3. Introductions

  4. Introductions Contact Information Email (preferred): david.mcgettigan@temple.edu Work Phone (urgent issues only): 484-865-4418 Work Experience Pfizer Wyeth Pharmaceuticals Exxon Mobil Corporation DuPont Corporation
  5. Syllabus Tentative Schedule Assignments and Weighting Grading Expectations Code of Conduct Class Guidelines
  6. Goals of This Class Survey of MIS concepts Primary goal…to understand the role of IT: The role of technology in solving business problems The role of technology in supporting the organization The transformative nature of technology Secondary goal…to understand the “stuff”: The basics of a technology infrastructure A vocabulary of technology terms and ideas To be able to interact with technology professionals

  7. Fundamentals

  8. What is a System? A set of interacting components that operate together to accomplish a purpose INPUT PROCESS OUTPUT FEEDBACK
  9. Hardware People Data Networking IF SSNO <> 9 Char THEN Error END IF Software Business Processes What is an Information System? A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization Source: Laudon, K., & Laudon, J. Management Information Systems. 8/e
  10. What is a Computer-Based Information System (CBIS)? A combination of computers and people that is used to provide information to aid in making decisions and managing a firm Rely on computer hardware and software Processing and disseminating information
  11. Why are CBISs Important? Affect all areas of business Manufacturing Accounting & Finance Human resources Marketing Top management
  12. Data, Information and Intelligence Data: Stream of raw facts representing events For example, a business transaction Information: Clusters of facts that are meaningful and useful to human beings in processes such as decision-making For example, retail product placement Information is data that has been put into a meaningful and useful context Intelligence is information that provides competitive advantage

  13. History

    Men make history, and not the other way around. In periods where there is no leadership, society stands still. Progress occurs when courageous, skillful leaders seize the opportunity to change things for the better. Harry S. Truman (1884 - 1972)
  14. MIS is a Relatively New Discipline Started in the mid–1960’s Terminology still being codified What are the distinctions among these terms Management Information Systems (MIS) Information Technology (IT) Information Systems (IS) Office systems Even the term MIS is fuzzy narrowly (such as a type of CBIS) or broadly (as in “MIS Department”)
  15. Role of MIS
  16. Role of MIS Accounting Finance Sales Human Resources Production MIS is the “glue” that ties businesses together……and uses the technology that makes business work.
  17. Historic View of IS TIME PERIOD INFORMATION SYSTEM PURPOSE 1950-1960 TRANSACTION PROCESSING SYSTEM (TPS) SPEED ACCOUNTING & PAPER PROCESSING 1960s-1970s MANAGEMENT INFORMATION SYSTEMS (MIS) SPEED AND IMPROVE GENERAL REPORTING 1970s-1980s DECISION SUPPORT SYSTEMS (DSS), EXECUTIVE SUPPORT SYSTEMS IMPROVE DECISION MAKING AND CONTROL 1990s COLLABORATIVE SYSTEMS, VISUALIZATION, KNOWLEDGE MANAGEMENT,… CREATE KNOWLEDGE AND COMPETITIVE ADVANTAGE 1998 - ? E-BUSINESS SYSTEMS ENTERPRISE SYSTEMS SURVIVAL OF THE ORGANIZATION How would you categorize the current decade?
  18. Flattening Decentralization Flexibility Location independence Transaction and coordination cost pressure Collaborative work and teamwork Transformation of the Business Enterprise What do all of these things have in common and what does technology have to do with it?
  19. Emergence of the “digital firm” Digitally-enabled relationships with customers, suppliers, and employees Core business processes accomplished via digital networks Digital management of key corporate assets Rapid and automated sensing and responding to environmental changes

  20. Gaining Competitive Advantage from IT

  21. How Can IT Impact the Bottom Line? There’s really only two things: Reduce Costs Increase profit Increase Revenue Everything else relates to one of these two things
  22. Barriers to Entry Additional costs of creating an information system. Distribution Channels Prevent others from entering the industry. Switching Costs Consumers incur learning and data transfer costs Competitive Advantage From IT
  23. Lower Production Costs IT to cut costs Product Differentiation Add new features or create new products with IT Quality Management Monitoring production lines and analyzing data Value Chain Expanding forward or back the value chain to find greater profits Competitive Advantage From IT
  24. Search for Innovation: Marketing Frequent buyer databases Point-of-Sale and trends Statistical analysis of data Geographic Information Systems Links to external marketing agencies Multimedia development of promotions
  25. Search for Innovation: Sales and Order Entry Sales force automation, hand-held computers Customer workstation access Expert Systems for product and option selection configuration and shipping Front-line support expert systems, e-mail, work groups CRM shared data with Customer Service
  26. Search for Innovation: Post Sale Service Portable computers for service anywhere Databases (e.g., customer service) Location monitoring of service personnel Product internal, automatic diagnostics Expert Systems diagnostic tools CRM Shared data with Sales
  27. Search for Innovation: Manufacturing Links to customers Links to suppliers Mass customization Robotics Diagnostic Expert Systems Quality monitoring and control
  28. Search for Innovation: Logistics and Supply Just-In-Time Inventory and EDI Configuration and design Searching for availability, pricing, networks, et al.
  29. IT Strategy Should Address Infrastructure Applications Service Level Targets or Agreements Human Resources (skills, recruitment and retention strategies, et al.). Processes Organizational Structure

  30. Next Class:Week #2

    Case Study: Google Inc. Porter Five Forces Analysis Value Chain
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