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Logistics Industry

Logistics Industry. Vichare Courier Services. Sweta Karn (08-701) Ashish Agnihotri (08-704) Ajinkya Atre (08-707) Ameya Desai (08-719) Rajendra Kelkar (08-731) Rahul Kumar (08-734) Salil Lavgankar (08-737) Ashish Singh (08-753)

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Logistics Industry

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  1. Logistics Industry Vichare Courier Services Sweta Karn (08-701) Ashish Agnihotri (08-704) Ajinkya Atre (08-707) Ameya Desai (08-719) Rajendra Kelkar (08-731) Rahul Kumar (08-734) Salil Lavgankar (08-737) Ashish Singh (08-753) Rohit Virkar (08-756) Sanket Wajge (08-759) Shivangi Yadav (08-760)

  2. Vichare Courier Services Started in 1996 by Vichare brothers 1.5 lakh package handling capacity daily 90 Branches, 3700 employees USP: They are always at the right place at the right time with the right message. Major Corporate Clients include: ICICI Bank,Reserve Bank Of India, MTNL

  3. Segmentation Couriers are distinguished from ordinary mail services by features such as • Speed, • Security, • Tracking, • Signature / Authenticity, • Specialization, • Individualization of services, • Committed delivery times. Segment : Those (Individual / Corporate) who seek at least one of the above given features.

  4. Target • Intra-city and Intercity deliveries • Focus on Mumbai and nearby cities and towns • Individuals and corporate

  5. Positioning • Delivery on time - every time • Efficiency, Safety & Full-proof Dispatch • Local but, having international standards

  6. Differentiation No Franchise / Agency / Tie-up arrangements Having own establishment through out Mumbai, Thane, Navi Mumbai & Pune helps to standardize the processes • Performance • Reliability • Reach

  7. Vichare Couriers as a Brand • Great Inspiration • Enthusiasm • Dedication

  8. SEARCH QUALITIES • Timely Delivery. • Good Packaging. • Acknoledgement. • Value for money.

  9. EXPERIENCE QUALITIES • Quick Service. • Wide range of customised products. • Home pick up & drop. • Staff is well trained, well informed & customer friendly. • Inconsistency of information.

  10. Credence Qualities • Quality of service as per expected. • No packaging material & packaging service.

  11. Service Design • Normal Offering • Line Extension  X-Press, Sunday Special, Time X-Press, Jet X-Press • Challenges Inherent  Timely Delivery  Customer Expectations  Back-end operations

  12. Service Blue Print Courier comes to office for order Customer Calls for Order Package is Received Details of the Package are noted Payment Slip Generated Package Delivered Delivered to customer ----------------------------- ----- Line of Interaction ----------------------------------------------------------------- Package Sorted Package received at destination Acknowledgment slip generated ------------------------------------ Line of Visibility ------------------------------------------------------------------- Customer Order Taken ---------------------------------- Line of Internal Interaction ---------------------------------------------------------- Courier Boy Dispatched Dispatch package

  13. THANK YOU

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