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Modernize Communications

AVST Unifying Communications. Modernize Communications. Hardy Myers, President & CEO, AVST. AVST Company Overview. Continuously developing software-based PBX-independent Unified Communications (UC) solutions for three decades

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Modernize Communications

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  1. AVST Unifying Communications Modernize Communications Hardy Myers, President & CEO, AVST

  2. AVST Company Overview • Continuously developing software-based PBX-independent Unified Communications (UC) solutions for three decades • Significant traction across all market segments due to alignment of AVST’s UC platform architecture, strength of applications and extensive interoperability with customer requirements • 100% channel and OEM centric business although evolving support model to meet customer requirements • Aggressive acquisition and partnering strategy to further accelerate innovation and growth

  3. AVST 2.0 • 3 Strategic Acquisitions in Past Year • Active Voice from NEC • Hospitality Solution and LinuxUC Platform for SMB Market • VMI • Public Cloud UC Solution • Beacon Solutions • Business Process Applications • Multiple OEM’s with StrongGlobal UC Presence • Doubled Engineering Organization

  4. State of the IT Market • Significant focus on optimizingpremise-based infrastructurethrough virtualization,centralization and disasterrecovery/business continuityinitiatives • Grappling with the“consumerization” of IT –proliferation of mobile devices,iPads and their ease of use • Social networking – The gateway to the Millennials? • Cloud everywhere – Compute as a utility could transform IT

  5. State of the Unified Communications Market UC • UC definition has been muddled and hence UC = UCC (+ Collaboration) • SIP trunking is not UC • Challenge is to cost effectively improve productivity of individuals, workgroups and institutions by leveraging existing infrastructure and integrating new capabilities • Multiple and rapidly evolving delivery models for UC deployment (premise, cloud and hybrid) • Interoperability is the new black

  6. Essence of UC • Improve productivity of individual, work groups and enterprise • Communications integrated with information to optimize business processes • Institutional databases • Geo-centric (location-based) • Status and availability (presence) • Need flexible solutions to meet evolving enterprise UC requirements

  7. Driver #1 - Interoperability • All Major Legacy BrandsEnd of Support by Summer 2011 IT TREND AVST • Migrate from Legacy TDM Call Processing and Voicemail to Next GenerationIP-enabled UC Applications • Industry Leading Interoperability toProtect and Extend IT Investments • Interoperability

  8. Driver #2 - Cloud • 76% of CIO’s Anticipate a Centralized Infrastructureby 2013 • 2011 CIO Priorities: Virtualization, Cloud, and Mobility IT TREND AVST • Flexible Deployment: • Centralization • Private Cloud with Business Continuity • Virtualization • Public Cloud • Cloud • Interoperability

  9. Driver #3 - Business Processes • 48% of CIO’s will Make Business ProcessesMore Efficient in 2011 IT TREND AVST • Enabling Communications Integrated withInformation to Optimize Business Processes • 20 Years Providing CEBP Applications • Business Processes • Cloud • Interoperability Source:March 2011 InformationWeek Analytics

  10. Driver #4 - Mobility • Rapid Expansion of Workforce with Smartphones and Tablets Expected to Drive Demand for Enterprise Class Intelligent Mobile Solutions • 32% of US Employees are Mobile Workers IT TREND AVST • Intelligent Mobile Feature Set to Enhance Operational Effectiveness • Leading Unified Messaging, Personal Assistant, and Speech Applications • 15 Years Mobility Innovation • Mobility • Business Processes • Cloud • Interoperability Source:Yankee Group

  11. Driver #5 - Presence IT TREND • Federated Presence toFoster Collaboration andReal-Time Communications AVST • Introduced Availabilityfor Presence-EnabledCall Processing • Presence • Mobility • Business Processes • Cloud • Interoperability

  12. Critical Components of Future UC Solutions Interoperability Migration of Your Voice Infrastructure and Legacy Applications Cloud Flexible Deployment Options from Private Cloud to Public Cloud Extensibility Business Processes Improvements Mobility Intelligent Mobile Feature Set to Your Faculty and Students

  13. Interoperability

  14. Interoperability Telephony Telephony E-mail Presence BusinessApplications UnsurpassedInteroperability

  15. Interoperability - Telephony Telephony Telephony E-mail Presence BusinessApplications 400+ Integrations TDM ● IP ● Centrex

  16. Intelligent Gateway MicrosoftOCS/Lync + Today… Voice MicrosoftOCS/Lync IM Presence Voice IM Presence INTELLIGENT GATEWAY

  17. Intelligent Gateway • CallXpress is an Intelligent Gateway connectingMicrosoft OCS/Lync to the PBX • Routes incoming calls to user’s OCS client • Allows outbound calls from OCS to the PSTN • Utilizes Presence and IM capabilities in OCS • No additional client software required Microsoft OCS/Lync INTELLIGENT GATEWAY SIP PBX PSTNPublic Switched Telephone Network

  18. Interoperability – E-mail Telephony E-mail Presence BusinessApplications • Unified MessagingSupports Premise to Cloud E-mail Systems

  19. Interoperability – Presence Engines Telephony E-mail Presence BusinessApplications • Federated Presence • Integration of Presence Information • Call Processing • Announce Presence • Greetings • Notification • Online/Offline • Calendar • Location • Motion • Rules • Schedules PresenceState

  20. Interoperability Applications Telephony E-mail Presence BusinessApplications • Applications AVSTApplication Suite CustomVertical Applications

  21. Federated Presence • Call Processing • Announce Presence • Greetings • Notification Communicate In Real Time Presence Engine CallXpress IM Groupware Phone Available in future release.

  22. Centralization

  23. UC Mixed Environment

  24. Centralized Applications

  25. Survivability and Disaster Recovery • Branch Campus #3 Becomes Isolated • CallXpress still continues to Process Calls

  26. Virtualization Call Server Virtualized

  27. Cloud

  28. Cloud • Businesses are moving their most important and innovative work to the cloud • Profoundly changing how companies buy technology • Understand the risks – Not just security • Consider long term recurring costs versus typical CPE acquisition model – just a change in the consumption model

  29. UC Deployment Models Computing Resources Processing, storage, applications and services CPE HYBRID CLOUD UC Applications • Phone • Email • Collaboration • IM • Presence • UM / Voice Apps • Business Apps

  30. UC Deployment Models Computing Resources Processing, storage, applications and services CPE HYBRID CLOUD UC Applications • Phone • Email • Collaboration • IM • Presence • UM / Voice Apps • Business Apps

  31. UC Deployment Models Computing Resources Processing, storage, applications and services CPE HYBRID CLOUD UC Applications • Phone • Email • Collaboration • IM • Presence • UM / Voice Apps • Business Apps

  32. AVST Deployment Models CPE Private Cloud Public Cloud • Single Company • Single orMulti Location • Single Company • Multi Location • Data Centers • Multi Company • Multi Tenant Repartee / CallXpress CallXpress UCN250

  33. Private Cloud Hundreds of Deployments Today Centralized Features • Multiple Integrations • User Time Zones • Supports Different Dialing Plans • Survivable Call Servers • Disaster Recovery • Scalability to 384 Ports • Multilingual • Legacy TUI Emulations

  34. Mobility

  35. Single Number Reach SINGLE NUMBER REACH IN THE OFFICE MOBILE

  36. Interactive Call Screening “I am in a meeting right now and willcall you backin 30 minutes.” IdentifiesCallers Acknowledges Call

  37. Office Mobile Fixed Mobile Convergence On mobile phone… …transfers callto desk phone

  38. Unified Messaging OnPremise Cloud Microsoft Office 365 available in future release.

  39. Unified Messaging (Voicemail-to-Text) CallXpress Repartee LX Transcription Hi Mike, I think you’re in a meeting but I need to talk to you soon. Our meeting has been moved up to 2:00 PM. Give me a callif you can make it. Voicemail Messageon CallXpress or Repartee LX CallXpress orRepartee LXforwardsto PhoneTag PhoneTag converts voicemail-to-text Ditech delivers ane-mail message with a text transcript of the voicemail

  40. Hands-free Speech Access

  41. Mobile UC Applications Powerful UC Applications Designedto Support Mobile Environments iPhone BlackBerry Android

  42. Extensibility (CEBP)

  43. The Value of Information “Information will be the oil of the21st century!” Source: Gartner

  44. Interoperability – Business Applications Telephony Telephony E-mail Presence BusinessApplications Improve Business Processes

  45. Automated Business Processes (CEBP) Automate Information Flow toStudents, Parents and Faculty • Outbound Notification Services • School Cancellations • Schedule Changes • Events • Custom Communications Solutions • Course Registration • Pay by Phone - Student Tuition orSchool Events • Substitute Teacher Scheduling • Audio/Fax information Libraries • Transcript Services • Homework Information • Menu Information CallXpress

  46. Questions & Answers

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