Staff Meeting Mayhem Adventures in Management

1. Staff Meeting Mayhem Adventures in Management Susan M. Kolls NACADA 2014 Minneapolis, Minnesota

2. AGENDA • Introductions • Definitions • Activity • Stuff • Bustle • Doings • Sharing and Questions

3. Welcome and Introduction • Susan M. Kolls Associate Director Student Account Services Northeastern University • Member, Massachusetts Bursars Association Steering Committee • NACADA Stuff • Mom • Make Stuff • Likes Tattoos

4. Definitions • Staff Meeting: a meeting attended by the members of staff of a company, school, etc, to discuss issues relating to the running of the company, school, etc • Mayhem: chaos, confusion, hullabaloo • Staff Meeting Mayhem – a meeting attended by members of staff, to which they look forward on a weekly basis

5. Rules and Guidelines

6. The Basics • What do you need to talk about? • What do you want to talk about? • Agenda • Icebreaker • Updates • New Items • Follow Up Agenda • Materials

7. Where we started • Facts and Updates • Getting to Know Each other • Skills – detail, email, student development, diversity…. • Understanding ourselves • Understanding our Office • Getting outside our staff • Getting outside our office • Changing Behaviors

8. Sample Agendas • Set the tone for the meeting • See October 11, 2013 Agenda • Stuff You Should Know • Staff Copy • SMK Copy • Two versions • October 12, 2012 • Staff Copy • SMK Copy • On the Record • October 19, 2012

9. Getting to know each other • It’s Icebreaker Time People (Shudder?) • Icebreakers should not be examinations of the surface of something • You never know your colleagues as well as you think you know your colleagues • That’s ultimately not a good thing

10. 4 C’s ∙ First ∙ Truth • 4 C’s • Little Commitment • First and Worst • People like to talk about themselves • Three Truths – and a Lie • Digging a bit • Three Truths – and a Wish • Digging a bit more positively • Can’t Forget: • Write Draw Write Draw • Never Ever Have I Ever

11. Attention to Detail • Crucial to Student Accounts • Money • Future • Crucial to us all • Curriculum • Grades • Future • Very dry • Avoid the glaze

12. Photo ∙ 3 Minutes ∙ Hidden • Photo Quiz • People think they will do well… • 3 Minute Quiz • Hidden Item • Reminisce

14. Understanding Ourselves • People just weren’t getting along • It was getting ugly up in here • Several ducks felt isolated

15. 15 Things ∙ Steve Jobs ∙ Icebergs • 15 Things • Steve Jobs • Random Quiz • Icebergs!

16. Understanding Each Other Icebergs AKA: Group Hug Time Just Kidding

17. We are all Icebergs • Tend to rise with maturity • Rise balanced by increasing in depth • Visible/Invisible parts • Can’t be defined by what is visible • Ask the captain of the Titanic

18. How we are formed - Personality • Conscious • Ego • Preconscious • Mental events become conscious through attention • SuperEgo (Id) • Unconscious • Mental events are unavailable to consciousness

19. Skills and Knowledge • Skills – what I can do • Knowledge – what I know • Value • Self-Image • Personal Traits • Motives

20. Work Compensation • Employer “rewards” • Security • Safety/care • Training/development • Recognition • Qualifications • Workspace • Promotion/growth • Responsibility • Life-balance/well-being • Interest/variety • Flexibility/tolerance • Status/respect • Benefits • Control • Equity • Employee “inputs”: • Time/hours • Effort/ideas • Performance • Results • Commitment • Loyalty • Mobility • Supervision • Innovation • Management • Drive change • Leadership • Sacrifice/tolerance • Risk/investment

22. How do we view others? Each other?

23. Others • Visible culture • Surface culture – Most easily seen. Emotion level – low. • But, like the iceberg - 9/10 of culture is below the surface • Shallow Culture – unspoken rules. Emotional level – high. • Deep Culture – Unconscious Rules – Emotional level – intense.

24. Finally, Who we are • At work • Outside work

25. Understanding Our Office • What is our perception of our office? • How do others see us? • How do we see each other? • As a team? • As individuals? • As colleagues? • As equals?

26. Definitions ∙ Stranded ∙ Incentive • Short Answer Quiz • Reputation and Hearsay • Shipwrecked • WWIII • Stranded, Again • Poker Chips

27. Getting outside our office • Changing behavior beyond our doors • Getting staff to go outside of your doors • Breaking down barriers

28. Philosophy ∙ Bingo ∙ bingo again • Philosophy - Example • Changing the way things have been done • Looking at these differently • Taking ownership • BINGO – Two ways

29. After the Meeting • Make notes on the Agenda • Think about follow-up during the week • Begin Agenda for next meeting • Google. A lot.

30. Applying the Lessons • Fall 2014 Staff Meeting Series • Conflict Resolution • Meeting with Leadership • Conflict Resolution 2 • Law School Financial Aid • CPS Partnerships • Office of Institutional Diversity and Inclusion • Stress Management • By-weekly Individual Meetings • The FYI Series

31. Recommended Homework • CREATE an AGENDA • What do you need to talk about? • What do you want to talk about? • Icebreaker • Updates • New Items • Follow Up Agenda • Materials

32. Questions? Sharing. Ideas. • Thank you!