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Being Assertive in the Workplace

2. Session Programme. Assertive and non-assertive behaviourUnderstanding angerThe OK CorralSaying ?No'Asking for what you want. 3. Aggression is stating one's point of view whilst violating the rights of another. What is Assertiveness?. Assertiveness is stating one's point of view whilst respect

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Being Assertive in the Workplace

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    1. 1 Being Assertive in the Workplace

    2. 2 Assertive and non-assertive behaviour Understanding anger The OK Corral Saying ‘No’ Asking for what you want

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    4. 4 Your Assertive RIGHTS You have the right to: Your own opinions, views and ideas (which may or may not be different to other people’s) A fair hearing for these opinions, views and ideas Have needs and wants that may be different from other people’s Ask (not demand) that others respond to your needs and wants

    5. 5 Your Assertive RIGHTS You have the right to: Refuse a request without feeling guilty or selfish Have feelings and to express them Be ‘human’ Decide not to assert yourself Be your own self Have others respect your rights

    6. 6 Summarising the Behaviours

    7. 7 A quick summary… Our ‘pea brain’ makes us either aggressive or passive Pea brain is instant Our ‘Thinking Brain’ is logical and sensible The ‘Thinking Brain’ can be slow to engage

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    10. 10 Asking for what you want State what you want clearly Come straight to the point Use ‘I’ statements: “As I see it…” “I believe…” “I find that…” “My experience is…” Give reasons Recognise other people’s points of view and counter them assertively

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    12. 12 Thank you

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