Government Travel Charge Card Transition Plan

2. 2 Topics New Contractor Transition Plan Requirements Command Impact Traveler Impact Summary

3. 3 New Contractor Services/Agencies chose Citi Bank (CB) CB chosen based on ability to meet requirements and a commitment to support DoD

4. 4 Transition Plan Three phase transition plan: Planning, Execution, Post Transition Conducting ongoing meetings to identify, finalize, and prioritize transition issues with: Services, Agencies, DoD Travel Mgt. Office CB and BOA have dedicated transition teams 1st bullet: Planning, Execution, and Post Transition1st bullet: Planning, Execution, and Post Transition

5. 5 Command Impact Review and update contact information Update mailing/email addresses and phone numbers, continuously throughout transition period PCS Season Keep mailing addresses up-to-date in EAGLS, critical! Close accounts as necessary Deceased/Separated 1st bullet: 78,625 IBAs as of March 26 (last cycle date)1st bullet: 78,625 IBAs as of March 26 (last cycle date)

6. 6 Command Impact (cont.) Reconcile Centrally Billed Accounts (CBAs) by 29 Nov 08 Marine Corps required to pay CBA accounts, plus interest after 30 days Attend GSA SmartPay conference 21-25 July Training will be conducted at regional sites, dates & locations to be announced 1st bullet: Of our 570 CBA accounts, 368 are active; 11 delinquent, totaling $356K CBAs issued to TMOs that become delinquent generally happen for one of a few reasons: The accounts were not reconciled in a timely manner by the TMO The TMO did not provide DFAS with all data necessary to pay the account The account was reconciled in a timely manner by TMO but cannot be paid by DFAS because some transactions were not obligated; therefore, did not pass pre-validation. 2nd bullet: At the GSA Conference the Senior command card managers will be briefed and receive training from Citibank 1st bullet: Of our 570 CBA accounts, 368 are active; 11 delinquent, totaling $356K CBAs issued to TMOs that become delinquent generally happen for one of a few reasons: The accounts were not reconciled in a timely manner by the TMO The TMO did not provide DFAS with all data necessary to pay the account The account was reconciled in a timely manner by TMO but cannot be paid by DFAS because some transactions were not obligated; therefore, did not pass pre-validation. 2nd bullet: At the GSA Conference the Senior command card managers will be briefed and receive training from Citibank

7. 7 Traveler Impact Current cardholders will not have to complete new applications Must update mailing address for new card issuance and acknowledge receipt Travelers will receive training If TAD across contract transition dates: Must have new and old cards Split disbursement in DTS to both banks 1st bullet: Good news, travelers will not have to complete new applications 2th bullet: Receipt will be acknowledged by dialing 1 800 number 1st bullet: Good news, travelers will not have to complete new applications 2th bullet: Receipt will be acknowledged by dialing 1 800 number

8. 8 Summary Citi is new contractor Last day to use old card 2359 on 29 Nov. �08 Account info must be kept up-to-date (PCS season coming!) Card delivery will begin in Aug �08 CBAs (TMO and unit) must be reconciled TAD across transition date (30 Nov �08) must have old and new cards

9. 9 Summary Major command Agency Program Coordinators (HL3 APCs) are engaged and working transition issues now Monthly teleconferences with HL3s are ongoing Communications to the field; MARADMINs and Web site forthcoming Command involvement crucial to successful transition! 1st bullet: 16 major Installation level APCs have been briefed monthly and that will increase as the date draws closer1st bullet: 16 major Installation level APCs have been briefed monthly and that will increase as the date draws closer