2009 Sales Consultant Assessment Training

1. 2009 Sales Consultant Assessment Training Mike Herring

2. Q1 – Which feature below is not standard or available on the 2009 Prius? Answer: e. Vehicle Dynamic Integrated Management System (VDIM)

3. VDIM Defined 1

4. How do we know this? 2

5. Q2 – How many airbags does the Venza have? Answer: d. 7

6. How do we know this?

7. Q3 – Which feature selectively reduces engine power and adds braking power to help maintain control while steering? Answer: b. VSC – Vehicle Stability Control

8. How do we know this? Vehicle Stability Control Introduction A fundamental part of Toyota’s Star Safety SystemTM is Vehicle Stability Control, or VSC for short. VSC technology helps prevent two factors that frequently cause drivers to lose control of their vehicles: front-wheel slip and rear-wheel slip. WITHOUT VEHICLE STABILITY CONTROL: FRONT-WHEEL SLIP Front-wheel slip occurs when a vehicle’s front wheels lose traction during cornering. As a result, the vehicle starts drifting towards the outside of the turn. WITH VEHICLE STABILITY CONTROL If you were driving a Toyota equipped with Vehicle Stability Control, the system would be monitoring your steering angle and comparing it to the direction in which your vehicle was actually traveling. Vehicle Stability Control would detect a difference between where you’re trying to go and where you’re actually going, and the system would then recognize that you’re about to lose traction due to front-wheel slip. Vehicle Stability Control would activate, and help correct the problem. CUTAWAY SCENE Two things happen when Vehicle Stability Control detects this loss of traction. First, engine output is reduced. Then, brake-force is applied to individual wheels as needed. This helps correct the front wheel slip and helps prevent skidding.

9. Q4 – The Star Safety System comes standard on what 2009 models? Answer: e. All the above (Highlander, Venza, Tacoma)

10. How do we know this? 2009 Model Year Star Safety System VehicleStandardHasWhat’s Missing Yaris No ABS, EBD VSC, TRAC, BA Corolla XRS only ABS, EBD, BA VSC, TRAC optional Matrix XRS only ABS, EBD, BA VSC, TRAC optional Camry Hybrid Only ABS, EBD, BA VSC, TRAC opt. (Std on ‘10) Solara No ABS, EBD VSC, TRAC BA optional Prius No ABS, EBD, BA, TRAC VSC (Std on 2010) Venza Yes Avalon Yes RAV4 Yes FJ Cruiser Yes Highlander Yes 4Runner Yes Sequoia Yes Landcruiser Yes Sienna Yes Tundra Yes Tacoma Yes

11. Q5 – Which airbags are not standard on the 2009 Avalon? Answer: c. Passenger knee airbag

12. How do we know this?

13. Q6 – Which of the following safety feature is not standard on the 2009 Yaris? Answer: c. Vehicle Stability Control (VSC)

14. How do we know this?

15. Q7 – ABS is standard on which models of the 2009 Yaris? Answer: d. All models

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17. Q8 – Which of the following is not a component of the Star Safety System? Answer: d. VDIM (Vehicle Dynamic Integrated Management System)

18. How do we know this? • Star Safety System™ • 4-wheel Anti-lock Brake System (ABS) • Electronic Brake-force Distribution (EBD) • Vehicle Stability Control (VSC) • Traction Control (TRAC) • Brake Assist (BA)

19. Q9 What are the EPA estimates (city/highway) for the 2008 Prius? Answer: c. 48/45

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21. Q10 – In regards to ACIS (Acoustic Control Induction System), which of the following are true? Answer: b. At low RPM, the runner is long, helping the intake air gain momentum to boost torque.

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23. Q11 – Iridium tip spark plugs utilized on Toyota engines have a recommended maintenance interval of how many miles? Answer: c. 120,000

24. How do we know this?

25. Q12 – All Toyota 4 cylinder engines utilize which of the following technologies? Answer: b. Dual Overhead Cams

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27. Q13 – The Toyota Bluetooth system on a 2009 Camry with NAV will allow up to how many cell phones pairings? Answer: e. 6

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29. Q14 – Which 2009 Corolla trim level does not offer keyless entry? Answer: b. Standard

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31. Q15 – Toyota’s available DVD Navigation System uses a satellite-based Global Positioning System (GPS). What is the scope of this system’s mapping capabilities? Answer: a. U.S. and Canada

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33. Q16 – What website would you direct a customer to for assistance with cell phone Bluetooth pairing compatibility? Answer: a. www.toyota.letstalk.com

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35. Q17 – Which 2009 vehicle does not have available factory installed XM Satellite radio? Answer: c. Camry

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37. Q18 – What does TPS stand for? Answer: d. Toyota Production System

38. What it does not stand for

39. How do we know this?

40. Q19 - How many different vehicle model names does Toyota offer as of January 2009? (Not including Scion) Answer: d. 17

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42. Q20 – Gross Combined Weight Rating (GCWR) is set by whom? Answer: d. Each manufacturer

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44. Q21 – What is the longest selling Toyota model (still being sold today) in our line up? Answer: c. Landcruiser

45. How do we know this? • Camry – 1983 replaced Corona • Corolla – 1968 replaced the Crown • Landcruiser - 1958 introduced to U.S. • Corona – 1973 introduced to US. Not being sold in US since 1983. • 4Runner – 1985 Introduced to the U.S.

46. Q22 – Where does a Sales Consultant access online Toyota certification tests? Answer: b. www.uotdealer.com

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48. Q23 – Which engine does the current Prius have? Answer: b. 1.5 liter 4-cylinder engine

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50. Q24 – The 2009 Camry is available in how many models? Answer: d. 5