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Question 1 When did you last see a doctor in the surgery? Within 3 months 46%

Queen Camel Medical Centre Survey. Question 1 When did you last see a doctor in the surgery? Within 3 months 46% 3 to 6 months 34% Over 6 months 19% Question 2 Which method do you prefer to book appointments? In Person 21% Phone 96% On line 15%

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Question 1 When did you last see a doctor in the surgery? Within 3 months 46%

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  1. Queen Camel Medical Centre Survey Question 1 When did you last see a doctor in the surgery? • Within 3 months 46% • 3 to 6 months 34% • Over 6 months 19% Question 2 Which method do you prefer to book appointments? • In Person 21% • Phone 96% • On line 15% Question 3How easy is it to get through? Haven’t Tried Very Easy Fairly Easy Not Very Easy Not at all Easy On the phone 3% 74% 16% 3% 3% To Doctor 34% 35% 16% 3% 0% To Nurse 79% 16% 3% 0% 0% For results 50% 47% 3% 0% 0% Question 4 In the last 6 months have you needed to see a doctor fairly quickly? • Yes 63% • No 33% • Forgot 3% Question 5 Were you able to get a same day appointment? • Yes 96% • No 3% Question 6 If you unable to get an urgent appointment why was that? • Appointment was with a doctor I did not want to see. Page 1 of 5

  2. Question 7Have you tried to book 2 days in advance in the last 6 months? • Yes 54% • No 45% Question 8Last time you tried, were you able to book a doctors appointment more than 2 days in advance? • Yes 63% • No 3% • Forgot 3% Question 9 Do you approve of the teenage text appointment service? • Yes 78% • No 15% • No answer 6% Question 10 How clean is the surgery? • Very clean 96% • Not very clean 3% (comment) Question 11 How helpful do you find the receptionists? • Very 87% • Fairly 12% Question 12 How long did you wait after you appointment? • On time 15% • Under 5 mins 21% • 5 to 15 mins 51% • 15 to 30 mins 12% • Over 30 mins 0 Page 2 of 5

  3. Question 13Is there a particular doctor you like to see? • Yes 63% • No 26% Question 14 How often can you see your preferred doctor? • Always 45% • A lot of the time 18% • Some of the time 9% • Never 3% • Not tried 3% Question 15 How satisfied are you with the opening hours at your surgery? • Very 75% • Fairly 18% • Neither sat/dissat 6% Question 16OOH preference • Every Saturday am 48% • Mixture 27% • No preference 21% • Evenings late only 3% Question 17 Have you always been a patient in Queen Camel? • Yes 30% • No 69% Page 3 of 5

  4. Question 18If you have experience of other surgeries is Queen Camel: • Significantly better 45% • Slightly better 18% • No different 12% • Slightly worse 3% ****** • No experience of other 30% Question 19How did the doctor do? • Enough time 93% • Asking about symptoms 90% • Listening 86% • Explaining tests & treatment 90% • Involving in decisions 70% • Treating with care 90% • Taking seriously 93% Question 20Do you have confidence and trust in the doctor? • Yes definitely 93% • Yes to some extent 6% Question 21How easy is it to get a Practice Nurse appointment? • Haven’t tried 24% • Very easy 54% • Fairly easy 21% Question 22 In general, how satisfied are you with the care from the surgery? • Very 87% • Fairly 9% • Neither satisfied/dis-satisfied 3% Page 4 of 5

  5. Question 23Would you recommend this practice to a friend? • Yes 96% • Maybe 3% **** Demographics • Female 63% • Male 36% • 18 to 24 3% • 25 to 34 3% • 35 to 44 6% • 45 to 54 24% • 55 to 64 15% • 65 to 74 18% • 75 to 84 24% • No age !! 6% • 50 Questionnaires sent out • 33 replies = 66% response Comments • 45% of replies included positive comments of a general nature • Dirty toys. • Difficult to get antibiotics for myself and my son. • Receptionists sometimes short and ‘know-it-all’. • Inexperienced registrar. • Specific receptionist criticised for rudeness. Page 5 of 5

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