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Support & Troubleshooting

Support & Troubleshooting. In this presentation… Licensing System requirements Troubleshooting tools. Support & Troubleshooting - Licensing. new look client licenses Allows access to your host smart client (SE) and lite client (LE) Business Users new look Developer (ND)

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Support & Troubleshooting

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  1. Support & Troubleshooting • In this presentation… • Licensing • System requirements • Troubleshooting tools

  2. Support & Troubleshooting - Licensing • newlook client licenses • Allows access to your host • smartclient (SE) and liteclient (LE) • Business Users • newlook Developer (ND) • Standard developer tools • centric (CD) • Advanced developer tools • soarchitect (SD) • Transaction recording and Web Service creation (published via lookserver)

  3. Support & Troubleshooting - Licensing • Host-based • LE, SE, ND, CD and SD licenses • Concurrent usage • ActiveX uses either smartclient or liteclient • Client-based • ND, CD and SD licenses only • Evaluation download only provides smartclient (SD) functionality • Temporary or permanent • Per seat licensing

  4. Support & Troubleshooting - Licensing • License wizard • Configure the licensing • Host based • Client based

  5. Support & Troubleshooting - Licensing • License wizard • Select the licensing method • Choose LE, SE, ND, CD or SD host-based license for this PC • Register locally • Choose ND, CD or SD client-based license • Registration number • Configure • Sets up licensingon the host • must be at least an NDto do this

  6. Support & Troubleshooting - Licensing • Common issues • Date format • incorrectly keyed • Serial number • wrong iSeries • RPC Server not started on the host • STRHOSTSVR *RMTCMD

  7. Minimum System Requirements • Business User PC – liteclient or smartclient • Operating system • Windows 2000/XP/Vista • Hardware • Pentium 4 (or equivalent) • 256Mb RAM • 800x600 resolution • 256 colors • 10Mb hard disk space

  8. Minimum System Requirements • Developer PC – ND, CE, SD • Operating system • Windows 2000/XP/Vista • Hardware • Pentium 4 (or equivalent) • 512Mb RAM • 800x600 resolution • 256 colors • 20Mb hard disk space

  9. Troubleshooting Tools • Gather information • Version • Screen captures • Connection dialog • Session trace • Check SID batch program

  10. Troubleshooting Tools • Version information • Help/About newlook • Version • Release date • Expiration date

  11. Troubleshooting Tools • Screen captures • NL file • Saves data stream • Bitmap • compress it to send • Text • Plain • RTF

  12. Troubleshooting Tools • Connection error dialog • Records the connection progress • Error codes • 10047 is usually caused by aninvalid WINSOCK.DLL • 10060 if the host is not availableor the IP address is incorrect • 10061 is often an incorrect IP address or a firewall prohibiting connection • 10065 is a TCP/IP routing problem • Check Online Help

  13. Troubleshooting Tools • Session trace • Command line argument • Shortcut properties • Enable a FULL trace: -DTEIA • Target:"C:\Program Files\looksoftware 8.0\nl.exe“ -dteia • Saved as: newlook.trc

  14. Troubleshooting Tools • Check SID • CHKSID.EXE • DOS batch program • run with command line Parameters -r -Index rebuild -s -Shrink file for SE -yor-n -Default for prompts

  15. Troubleshooting Tools • How to assist support • Check Online Help first • Replicate problem • Provide details on how the problem is reproduced • Information required • Customer details • Problem description • Version information • Attachments • SID File • INI File • NL Files • BMP Files • Trace Files

  16. Summary • The looksoftware client product suite contains multiple license formats, namely liteclient, smartclient, newlook, centric and soarchitect. liteclient and smartclient are mostly used by the business user. newlook is used by developers and provides a number of additional tools used to design the newlook UI. centric and soarchitect are used for more extensive development including integration with databases and creation of web services. • newlook provides an easy-to-use license wizard to assist you in setting up PC client or host based licensing. • When contacting looksoftware support with any problems, ensure you gather as much information about the error as possible. Include screen shots, version information, session trace etc. Also, try and replicate the error to see if it occurs more than once.

  17. Support & Troubleshooting newlook 8 Training

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