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Partnerships and Quality: An HE Case Study

Partnerships and Quality: An HE Case Study. David Ball University Librarian Bournemouth University. Summary. Part 1: Partnerships The Dorset, South Somerset & South Wiltshire HE Partnership (DSW) DSW Peripatetic Training Support Librarian

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Partnerships and Quality: An HE Case Study

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  1. Partnerships and Quality:An HE Case Study David Ball University Librarian Bournemouth University

  2. Summary • Part 1: Partnerships • The Dorset, South Somerset & South Wiltshire HE Partnership (DSW) • DSW Peripatetic Training Support Librarian • Part 2: Quality - Bournemouth University’s library evaluations

  3. Part 1: Partnerships The DSW Partners: Bournemouth & Poole College Bournemouth University Kingston Maurward College Salisbury College The Arts Institute at Bournemouth Weymouth College Yeovil College

  4. Rationale Collaboration to: widen and increase participation to HE ensure efficient provision of high quality programmes meet local, regional and national need for a better educated and skilled population

  5. A DSW Current Project HEFCE’s Restructuring & Collaboration Fund: stimulating & meeting identified demand for HE in DSW area Infrastructure funding of £1m+ over 3 years

  6. DSW Hybrid Library • Resources – Image Bank • e-resources • access • public libraries • ICT infrastructure - common LMS • Staff development and support - Peripatetic Training Support Librarian (PTSL)

  7. Why PTSL? - 1 • Bridging the HE/FE divide • Knowledge of HE resources and demands, and awareness of FE issues. • Training college library staff • Filling a skills gap left by time constraints, limited training opportunities, communication, staff turnover. • Sharing good practice • Many examples of good practice existed in the partner libraries, but there was a need for a mechanism for sharing.

  8. Why PTSL? - 2 • Improving communication • Improved communication between all partners would help to heighten understanding of library services for the HE students. • Promoting online resources and improving skills • Online resources were being underused, causing unsustainable pressure on print resources. • Developing resources • A coordinated approach to improving resources was lacking.

  9. Training – Library Staff • Accessible • Ongoing • Meeting individual needs • Group training in BU online resources • Individual training • Collaborating on student training sessions • Informal support • University Library staff awareness

  10. TrainingStudents & Academic Staff • Enabling library staff to deliver training • Hosting visits to BU Library • Participating in skills sessions • Advising on Athens registration • Reaching out to teaching staff

  11. Communication • Between the University & Partner Libraries, especially Subject Librarians • Between college libraries • Facilitating communication with academic staff and other key personnel • Representing combined library services • Planning library services for new courses • Helping to manage perception and expectation

  12. Why PTSL Has Worked • Investing time • One focus, one person • General issues - staff development • Common issues - access to public libraries • Established post, with wider remit

  13. Part 2Quality

  14. BU Library Evaluations • Every five years • Comprehensive - baseline for all QA • Checklist approach, based on LINC Health Panel Accreditation Working Group document, Sconul’s Aide-mémoire for assessors when evaluating library and computing services and Library Association’s Library & learning resources provision for franchised and other collaborative courses

  15. Library Evaluations/2 • Section 1 – Library Strategy, Planning and Liaison • Strategy • Quality, evaluation and feedback • Liaison • Legislation

  16. Library Evaluations/3 • Section 2 - Resources • Finance • Staffing • Accommodation and equipment • Section 3 – Learning Materials • Availability and relevance of learning resources • User support

  17. Library Evaluations/4 • 22 statements reflecting expectations about the service (e.g. ‘The library has a current quality assurance programme, which articulates the services to BU students’) • Suggested evidence (e.g. ‘Published policy. Service level agreements. Evidence of regular review. Contribution to external quality assessment procedures …’) • Boxes for comments from assessee and assessor, and for agreed actions

  18. Library Evaluations/5 • Second round shows: • significant improvements in all resources -staff, stock, accommodation • appropriate positions in organisational structures • good to excellent QA procedures • increasing HE-ness - appearance of separate HE budgets, of subject librarians

  19. Importance of Evaluations • Pervasion of quality culture • essential responsibility of HEIs • creation of HE infrastructure • Partnership Audits

  20. Events and Contacts Access and Identity - Challenges of Delivering HE Learning Resources in the FE Environment (February 2003 and 2004):http://www.bournemouth.ac.uk/library/ The National DSW Conference, 18th October, UUK, London: warwick_karen@ntworld.com David Ball: dball@ bournemouth.ac.uk

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