1 / 79

Wess Roberts

It Takes More Than a Carrot and a Stick Practical ways for getting along with people you can’t avoid at work. Wess Roberts. IMPERIOUS JERKS. “The Masters of the Universe”. What is an Imperious Jerk?. Domineering and overbearing; driven by a sense of self-importance

denna
Download Presentation

Wess Roberts

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. It Takes More Than a Carrot and a StickPractical ways for getting along with people you can’t avoid at work Wess Roberts

  2. IMPERIOUS JERKS “The Masters of the Universe”

  3. What is an Imperious Jerk? • Domineering and overbearing; driven by a sense of self-importance • Conceited, arrogant authoritarians who take extreme measures to protect their fragile self-esteem • Extraordinarily self-disciplined, methodical, intelligent & competitive

  4. If You Work for an Imperious Jerk • Understand who’s in charge • Learn to separate tactless putdowns from constructive criticism • Don’t be a wimp • Be useful

  5. If You Have a Peer Who Is an Imperious Jerk • Refrain from getting into ego battles • Stand your ground • Choose your friends wisely • Collaborate, cooperate, and communicate

  6. If You Manage an Imperious Jerk • Give them tough assignments • Help them play nice • Manage rewards justly

  7. EMPTY SUITS “The Fashion Models”

  8. What is an Empty Suit? • Superficial and deceptive; often believing in the illusions they create • High-strung, glib, clever, insincere & manipulative • Optimistic, cheerful, and amusing; uses their resources efficiently

  9. If You Work for an Empty Suit • Raise your antiseduction shield • Expect to be micromanaged • Avoid jargon • Be adult

  10. If You Have a Peer Who Is an Empty Suit • Put your job first • Keep others informed

  11. If You Manage an Empty Suit • Fill their empty suits • Give credit where credit is due • Watch for red flags

  12. LONE WOLVES “The Fiercely Independent”

  13. What is a Lone Wolf? • Impulsive, fearless, self-assured and in constant need to prove themselves • Adventurous, impatient, confrontational • Persuasive, self-confident & manipulative with a desire to help others and the organization succeed

  14. If You Work for a Lone Wolf • Take initiative • Don’t make excuses • Leave your hypersensitivity at home

  15. If You Have a Peer Who Is a Lone Wolf • If you can’t assist, stay out of their way • Establish boundaries

  16. If You Manage a Lone Wolf • Load them up with assignments • Expect candor • Keep intent in perspective

  17. ANDROIDS “The Blindly Obedient”

  18. What is an Android? • Mindless, compliant, & insecure people pleasers • Unimaginative, self-conscious, submissive worriers • Passive, deliberate, & dependent

  19. If You Work for an Android • Take them solutions, not problems • Make reasonable requests

  20. If You Have a Peer Who Is an Android • Include them in your activities • Assure them

  21. If You Manage an Android • Help them succeed • Teach self-reliance • Communicate clearly • Ask for their opinions • Don’t exploit vulnerability

  22. WORKAHOLICS “The Power-Starved”

  23. What is a Workaholic? • Compelled, tenacious, & driven by an insatiable need to feel powerful • Tense, unsociable, competitive, & overly domineering • Exceptionally productive, work well under pressure, & pay attention to details

  24. If You Work for a Workaholic • Set limits on your availability • Put important things in writing • Don’t let their personal stress be your problem • Meet your deadlines

  25. If You Have a Peer Who Is a Workaholic • Concentrate on progress, not process • Involve them only where they belong • Set reasonable limits on your availability

  26. If You Manage a Workaholic • Establish their priorities for them • Reward output, not input • Monitor their progress • When the day is over, send them home

  27. SLOUGHERS “The Responsibility-Challenged”

  28. What is a Slougher? • Unhurried, indifferent, & dillydallying through each day • Bright people who are uninspired by their work assignments • Unassuming, harmonious, with finely tuned social skills

  29. If You Work for a Slougher • Don’t ask permission • Report frequently, but not everyday • Solve problems yourself • Lighten their load

  30. If You Have a Peer Who Is a Slougher • Don’t let them dump their work on you • Be forthright • Take the high road

  31. If You Manage a Slougher • Distinguish ability from motivation • Keep them in the spotlight • Tell other staff members not to do a Slougher’s work • Promote them to their level of competence

  32. GATEKEEPERS “The Empowerment Police”

  33. What is a Gatekeeper? • Guarded, vigilant, & fixated on procedure • Obsessive rule followers who strictly abide by the letter of the law • Careful, accurate, stable, & generally trustworthy

  34. If You Work for a Gatekeeper • Make the rules fit the situation • Outmaneuver an unyielding Gatekeeper • Go out of your way to be friendly

  35. If You Have a Peer Who Is a Gatekeeper • Don’t allow them to have power over you • Don’t validate their moral judgments

  36. If You Manage a Gatekeeper • Hold them personally accountable • Force them to take initiative • Keep them from becoming obstacles to others

  37. FAULTFINDERS “The Self-Righteous”

  38. What is a Faultfinder? • Sanctimonious, inflexible, & secretive members of the morality police • Reserved, inflexible, easily offended & hypocritical • Dedicated to their jobs & quite productive when placed under close supervision

  39. If You Work for a Faultfinder • Refuse to spy • Be discrete • Don’t sweat the boss stuff

  40. If You Have a Peer Who Is a Faultfinder • Show some grit • Avoid retaliation

  41. If You Manage a Faultfinder • Expect them to tell on you • Don’t encourage tattletales • Put an end to the problem quickly • Be circumspect

  42. BUNGEE JUMPERS “The Thrill Seekers”

  43. What is a Bungee Jumper? • Theatrical, easily distracted, with an incessant need to try something new • Attracted to activities that are exciting & stimulating, but have no real purpose • Perform best in structured environments with minimal distractions

  44. If You Work for a Bungee Jumper • Fill in the gaps in their managerial observations • Lend a basic management hand • Be diplomatic • Attend their social gatherings

  45. If You Have a Peer Who Is a Bungee Jumper • Teach them how to solve problems • Don’t put up with a nuisance • Enjoy the show

  46. If You Manage a Bungee Jumper • Train and retrain • Structure their environment • Demand attention to detail • Keep an open mind

  47. PERPETUAL VICTIMS “The Whiners and Bitchers”

  48. What is a Perpetual Victim? • Peevish & bitter with an inability to cope with the least bit of adversity • Extremely high-strung, impatient, & emotionally erratic • Self-disciplined, thorough, & organized hard workers

  49. If You Work for a Perpetual Victim • Carry an emotional umbrella • Reject undue criticism • Be cheerful and proactive

  50. If You Have a Peer Who Is a Perpetual Victim • Avoid complaint sessions • Don’t be a scapegoat • You don’t have to like them

More Related