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Improving Public-Sector Productivity APO’s Perspective

Improving Public-Sector Productivity APO’s Perspective. M. D. Bhattarai Director, Research and Planning Department Asian Productivity Organization. X. =. Labor Productivity. Labor Utilization Rate. Total GDP Total Population. GDP Per Capita =. X. =. Total GDP Working Population.

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Improving Public-Sector Productivity APO’s Perspective

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  1. Improving Public-Sector Productivity APO’s Perspective M. D. Bhattarai Director, Research and Planning Department Asian Productivity Organization

  2. X = Labor Productivity Labor Utilization Rate Total GDP Total Population GDP Per Capita = X = Total GDP Working Population Working Population Total Population

  3. Labor Utilization Rates in Asia

  4. Labor Productivity in Asia Compared to US

  5. Contribution to GDP by sector in APO member countries

  6. Challenges in enhancing productivity in the service sector - The knowledge base, experience, and quality level of service providers - Diverse customers - Involvement of customers in the process

  7. Importance of Public Sector Productivity: APO Perspective 1. Contribution to GDP 2. Quality Services to Citizens 3. Majority of APO Stakeholders

  8. APO’s Focus on Public Sector Productivity 1. Policy, Governance, & Leadership 2. System and Process 3. Productivity Tools and Techniques

  9. House of Quality for Public Sector

  10. APO KM DEFINITION KM is an integrated approach of creating, sharing and applying knowledge to enhance organizational productivity, profitability and growth.

  11. Apply Identify Create Share Store OUTCOMES Societal Capacity Productivity Growth KNOWLEDGE PROCESS Learning Innovation ACCELERATORS Processes People Vision Mission Organizational Capability Individual Capability Technology Leadership Learning Innovation Quality Profitability Team Capability 11

  12. Accelerators help to “accelerate” or propel and speed up the KM initiative in a public organization. • Four accelerators in the APO framework for public sector: • Leadership • People • Processes • Technology ACCELERATORS Processes People Vision Mission Technology Leadership

  13. Refers to the knowledge development and conversion processes Five stages in the knowledge process (ICSSA Model): Identify Create Store Share Apply 13

  14. Expected outcomes: Individual Capability Team Capability Organizational Capability Societal Capacity Leading to: Productivity Quality products and services Citizens’ satisfaction Growth 14

  15. Discover Deploy Design Develop Knowledge needs and gaps are identified Organization-wide implementation Pilot KM projects identified and designed Implementation of pilot projects 15

  16. Finally: Productivity is a never-ending marathon. The public sector very important in ensuring the well-being of nations and quality of life of their citizens Productivity enhancement in the sector immediately frees scarce resources Public-sector reform and improved productivity should be given top national priority. Thank you for your kind attention

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