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Code : STM#130

Code : STM#130. Introduction to Applications. Samsung Electronics Co., Ltd. Contents. Application Generals. OfficeServ Link. OfficeServ Call. OfficeServ Operator. OfficeServ EasySet. OfficeServ Softphone. OfficeServ DataView. Application Generals. Product Family. Product Family.

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Code : STM#130

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  1. Code : STM#130 Introduction to Applications Samsung Electronics Co., Ltd.

  2. Contents Application Generals OfficeServ Link OfficeServ Call OfficeServ Operator OfficeServ EasySet OfficeServ Softphone OfficeServ DataView

  3. Application Generals

  4. Product Family

  5. Product Family

  6. Software Structure OfficeServ News Samsung TAPI Applications Third Party TAPI Applications TAPI TAPI TCP / IP TCP / IP (License) Telephony Service Telephony Service OfficeServ DataView OfficeServ Softphone TSPI TSPI OfficeServ EasySet SCTSP32.TSP(b) SCTSP32.TSP(o) TCP / IP TCP / IP TCP / IP TCP / IP OfficeServ Link UDP CTI Event / Message(SIO, TCP/IP) OfficeServ System

  7. OfficeServ Link

  8. OfficeServ Link • Features • Various Connection to OfficeServ: SIM, Direct Serial, TCP/IP. • Various Option Setting • Message-processed state view • SMDR/UCD message-related functions • OfficeServ call and call plus • OfficeServ operator processing. • License Management • OfficeServ Call and Call plus • OfficeServ Operator • EasySet • News

  9. OfficeServ Link Setting • Executing OfficeServ Link • Select [Start] → [Program] → [OfficeServ Link] MCP IP Address Listening port: default is 6000 If you check port status as follows C:\ netstat –a –e –n –p tcp

  10. Using Link • Connecting OfficeServ System User is currently connected

  11. License Registration • Running & Installing the License Enter license at the [Add License]

  12. OfficeServ Call

  13. Features of OfficeServ Call • Overview • Call manager: Contact management, scheduling, call logging. • Features • Station Setup Service • Set, Reset, and Monitor the station parameters - Station Lock, Station Programmed Message, DND, Call Forward, Message List, Callback Status • Call Logging Service • Maintain the history records of all incoming and outgoing calls • Allow redial, print, and keyword search • Scheduler Service • Schedule a phone call or activation of some of the station setup options. • Free Dial • Dial telephone number on other documents such as web pages with drag and hot key.

  14. Features of OfficeServ Call • Call Control Service • Most of the call control features of the OfficeServ system including some voice messaging features • Directory Service & Call Notification Service • Maintain phonebooks to keep track of user contacts • Show call notification windows on incoming calls • Pop up OfficeServ Call contacts & Outlook contacts on incoming/outgoing calls • Pop up web pages with CLID or DID • Support DDE with commercial PIM’s • Provide drag & drop call control • BLF (Busy Lamp Field) Service • Monitor the call status and station setup information of stations and trunks • Provide drag & drop call transfer functionality • Allow double-click dial and pickup • Download station configurations such as DT/DS buttons & Station Speed Dials • Caller Information Display Service (Call Plus) • Display calling party information on the LCD of the Keyset

  15. Menu, Views, and Status bar • Select a Subscriber Line

  16. Station Setup Service • Station Parameters

  17. Drag & Drop Call Control • Make/Answer/Release/Transfer/Conference calls

  18. BLF (Busy Lamp Field) • BLF View

  19. Redial from Call log

  20. OfficeServ Oprtator

  21. Features of OfficeServ Operator • Call Views • Provides separated views for incoming calls, active calls, and held calls • Supports basic and extended call control functionalities needed for the operator • Shows caller information of the active call from its own database or CLIP translation table • Shows the caller name and DID information of the calls in call views • Allows to put notes on calls • BLF View • Monitors the call status and station setup information of stations and trunks • Allows system groups and user defined groups • Progressive Search

  22. Features of OfficeServ Operator • Utilize System Configurations • Downloads the system configurations – DT/DS buttons, station groups, DID table, CLIP translation table, speed dials • Advanced User Interface • Allows dual interface for call control, mouse and keyboard • Indicates suitable actions • Drag & Drop • Provides drag & drop functionality across the views to answer, hold, retrieve, transfer, and park calls • Allows drag & drop BLF copy between BLF groups

  23. Features of OfficeServ Operator • Special Call Features • Target Hold: If the target device of call transfer is busy, hold the call with target number. Then the held call will be transferred to the target automatically, when the target device becomes idle. • Call Blocking: Redirect the calls registered to block to the specified number automatically. Automatic drop feature is also provided. • VIP/Emergency Calls: Highlights the calls with the CID registered in the VIP/Emergency list. • Call Log & Reports • Maintains a record of all incoming and outgoing calls • Provides summary reports

  24. Information Window Active Calls window Incoming Calls window Held Calls window Call Button window BLF window DID window Status Line Main Window • Main Window

  25. OfficeServ EasySet

  26. Features of OfficeServ EasySet • Personal MMC • Provides web-based GUI to set personal MMC • SMS (Short Message Service) • Sends Message to other stations. This message is visible on the LCD of the target station’s keyset. • Call Accounts • Shows latest accounts of the calls • Wallboard • Shows the Executive States of all the BOSS stations • Scheduling • Allows to add, delete, and modify schedules. • Reminds the schedule by ringing alarm at the scheduled time

  27. Environment Settings • Environment Settings IP Address of OfficeServ LINK

  28. Using OfficeServ EasySet • Logging http://localhost/EasySet OR http://<Server IP address>/EasySet Station Number Password: Default is “1234”

  29. Using OfficeServ EasySet • Logging

  30. Using OfficeServ EasySet 1) GUI based MMC Station lock Password Call forwarding Station name Speed dial Date display PGM message and etc.

  31. OfficeServ Softphone

  32. Features of OfficeServ Softphone • Accommodated various functions of Samsung IP Phones • Collaboration Integration • Provides Data related functions and user-friendly functions • Operable in a Voice/Data integrated enterprise network or in a traditional phone network (PSTN,PBX) • Supports intercom/external calls through VPN • Calls from outside Firewall are supported • Supports G.711 standard and G.729A Voice Codec • Supports RTP/RTCP. Guarantees voice data and QoS. • Supports USB Handset and USB Sound Card Interface (TMP-100 / TMP-200)

  33. Major Functions of OfficeServ Softphone • Making/Receiving Calls • Making/Receiving External Calls, Making/Receiving Internal Calls • Functions Used While Connected • Call Hold/Release, Call Transfer, Multilateral Audio Conference • Convenient Features • Call Forward/Message function, Absent Message function, Boss/Secretary • Other Major Functions • Phone Book • Save/View Call History • Caller ID Display • Multi Language Support (English, Korean) • Making Calls through Drag & Drop • Data functions such as compatibility with Outlook DB

  34. Initial Window Status display LEDs Main window Direction Button Function Icon Show NumPad button Send/Cancel/End button Redial/Mute Button Speaker Volume Bar Microphone Volume Bar Dial Button Conference/Screen/Transfer/Hold/Speaker Button

  35. Login and Setting • Configuration Server IP Address : MCP Login ID : Station ID Password : default is “1234”

  36. Speaker and Microphone Setting  • Speaker Setting • Click [Start]  [Settings(S)]  [Control Panel(C)]  [Sounds and Audio Devices] from the Windows desktop

  37. Skins [Default] [IP Phone] [Phone] [Simple]

  38. OfficeServ DataView

  39. Introduction to OfficeServ DataView • Introduction • OfficeServ DataView provides statistical reports, real time monitoring and periodic reports on the call traffic of OfficeServ system. • It provides web based user interface.

  40. Database Network Configuration • Configuration • Architecture Intranet OfficeServ Link OfficeServ DataView OfficeServ System OfficeServ Link Web Client Config COM Data Collector IIS Web Client Data Manager MonitorCOM Reporter Web Client

  41. Characteristics • Characteristics • Generates statistical reports which reflect the characteristics of the OfficeServ system the most. • No need to install any client application, but use Internet Explorer. No need to get trained to browse information. • Wallboard shows the status of major system resources at a glance. • Multiple monitoring windows. • Exports data into Excel sheets • DB backup feature. Reports from backup DB. • Automatic generation of periodic reports

  42. Main Window • Main Window Default ID is “admin”, Password is “samsung”

  43. Window Layout of Statistics Page Title Additional Menus Execution Options Summary Detailed Results

  44. Items of Statistics

  45. Window Layout of Monitoring Additional Menus Page Title Execution Options Page TitleSum Page Title Detailed Result

  46. Scheduled Report • Layout • Report to Email/FTP/UNC

  47. Samsung Electronics Co., Ltd.

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