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Session: Leadership in the Connected Government LEADERSHIP FOR THE TRANSFORMATIONAL GOVERNMENT

UNITED NATIONS PUBLIC SERVICE FORUM WORKSHOP 7. Session: Leadership in the Connected Government LEADERSHIP FOR THE TRANSFORMATIONAL GOVERNMENT. Dr. Patrick Breard International Consultant, patrick@breard.com 25 -26 June 2013. Agenda. Introduction & Objectives

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Session: Leadership in the Connected Government LEADERSHIP FOR THE TRANSFORMATIONAL GOVERNMENT

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  1. UNITED NATIONS PUBLIC SERVICE FORUM WORKSHOP 7 Session: Leadership in the Connected GovernmentLEADERSHIP FORTHE TRANSFORMATIONAL GOVERNMENT Dr. Patrick Breard International Consultant, patrick@breard.com 25 -26 June 2013

  2. Agenda • Introduction & Objectives • Presentation (30 min.) • Group Discussions (45 min.) • Reporting to Plenary (15 min.) • Conclusion

  3. The Connected Government • Connected services: • Governments proactive in requesting information and opinions from the citizens using Web 2.0 and other interactive tools; • E-services and e-solutions cut across departments and ministries; • Information, data and knowledge transferred from government agencies Leadership in the Connected Government Source: UN –E-Government Survey 2012 • From a government-centric to a citizen-centric approach with e-Services targeted to citizen groups and segments; • Citizensempowered to be more involved with government activities so as to have a voice in decision-making.

  4. GCC Outlook

  5. Sample Tools for e-participation Source: UN –E-Government Survey 2012 Source: UN –E-Government Survey 2012

  6. Connected Projects Systemic change prompts proposals Project flow Scaling Prototypes Sustaining

  7. Case Studies Communities of Practice Social Networks

  8. Leadership • Leadership is of paramount importance for system wide knowledge sharing and management • Engagement from leaders is strategic and time bounded, but they need to talk the talk and walk the walk • Consistent messages, persistence over time and recognition of KM achievements and progresses are inspiring and critical • Communicate the purpose • Promote a knowledge-based organization, KM practices and knowledge sharing behaviours • “We aspire for UNDP to be a world class knowledge-based organization, which generates and disseminates knowledge at • “UNDP is a global organization. And I believe this is one of our sources of strength and something we have to preserve. Preserve in the sense that the knowledge, the • “UNDP is now a practice-driven organization committed to delivering high quality capacity building and policy advice in our 6 main practice areas. Making this system work is dependent • all levels, both internally and • externally. That knowledge must be explicitly linked to the needs of the programme countries and regions to which we respond.” - Helen Clark, 2010 communication, has to be at the global level… Africa should have access to global knowledge and south Asia should participate in that. People in Africa, in Mozambique, should know what is happening in Indonesia, what is happening in Brazil.” - KemalDervis, 2005 on knowledge sharing at every level of the organization.” - Mark Malloch Brown, 2002.

  9. Risks in a Connected Government • Infrastructure • Online Services • Human Capital • E-Participation

  10. Leadership Characteristics • Leaders gain the best results by using a combination of leadership styles • Leadership styles are each appropriate for different types of situations • How do Leadership characteristics fit with a Connected Government? • Role • Set a vision • Communicate change • Inspire and influence • Develop capacities • Affirm & promote values • Drive for results • Monitor environment • Create cohesiveness • Diminish conflicts • Delegate authority • Encourage innovation • Represent the group • Evaluate and reward • Style • Coercive • Authoritative • Pacesetting • Coach • Democratic • Affiliative • Laissez-faire • Skills, Behaviors and Traits • Charisma • Honesty • Credibility • Emotional Intelligence • Trustfulness • Openness to experience • Persistence • Conscientiousness • Sociability • Self-confidence • Intelligence • Adjustment • Extraversion • Integrity • Acceptance of mistakes • General self-efficacy

  11. Group Work • Introductions • Volunteer a facilitator & rapporteur • Discuss the following questions (45 min.) • Question common to all tables • What are your experiences, success stories, and lessons learned with the Connected Government? One example of Leadership intervention / contribution to a successful e-Government initiative? • Tables specific question • What are the functions and attributes of successful transformational Leadership in a Connected Government, e.g. in terms of tasks, responsibilities, skills, traits and styles? Does the Connected Government influence the Leadership function? • What are the opportunities and threats for the Leadership function in the Connected Government? Successful practices to mitigate any threats a Connected Government may put on the Leadership function? 4. Report to plenary (15 min. per table)

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