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Dr. Elke Brenstein Dept. Of Computer Uses in Education Humboldt University Berlin

T h e Q uality of E duca t ion- R elated Portals in G e rmany: Results of a Mul t i- M ethod Evaluation of the German Education Server. Dr. Elke Brenstein Dept. Of Computer Uses in Education Humboldt University Berlin. An Old Problem.

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Dr. Elke Brenstein Dept. Of Computer Uses in Education Humboldt University Berlin

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  1. The Quality of Education-Related Portals in Germany: Results of a Multi-Method Evaluation of the German Education Server Dr. Elke Brenstein Dept. Of Computer Uses in EducationHumboldt University Berlin

  2. An Old Problem... How can we provide more people with more information, fast and in different forms? Researchers have worked on the problem for a hundred years. The good news is that they have solved it – bravo! Now the problem is: People don‘t know what to do with all that information .... Neil Postman, 1996 SINN03, Oldenburg

  3. Der Deutsche Bildungsserver SINN03, Oldenburg

  4. Entwicklung 1997-2002 SINN03, Oldenburg

  5. Research Questions • Who are the users? Demographic characteristics, user groups • Which type of information are they looking for? • How do they rate what is offered? Content, Layout & Design, Usability, Functionality • How is the portal used? • Frequency of use • Domains & Organisations • Browsers & Operating Systems • Referrer • Most popular pages SINN03, Oldenburg

  6. Evaluation concept Users Archival data Surveys Studies Logfile Analyses Online Panel Gen. Online Survey Usability Testing Primary / Sec. Education Vocational Education Higher Education & Research Institutions Email-Requests Navigational studies Other Feedback Adult Education Expert Interviews Market analysis Fokusgroup-Interviews Non-Users SINN03, Oldenburg

  7. Nutzer Anonymisierte Befragungen Einzeluntersuchunen Archivdaten Bereich Hochschule: Bereich Schule: Bereich Schule Deutscher Bildungsserver Usability Test Schulweb Repräsentative Online Befragung in 5 Ländern Repräsentative Postalische Befragung in 5 Ländern Logfile Analysen Allg. Online Befragung Allg. Online Befragung Bereich Hochschule Usability Test DBS Allg. Bildungsinfo Bereich Weiterbildung Marktanalyse Usability Test DBS + 2. Portal Bereich Schule Marktanalyse Modul 2 Experteninterviews Bereich Hochschule Bereich Weiterbildung: Fokusgruppen-Interviews Marktanalyse Allg. Online Befragung Bereich EB/WB Nicht-Nutzer Marktanalyse SINN03, Oldenburg

  8. Usage: Universities & Research Institutions SINN03, Oldenburg

  9. How are the users of the DBS?Distribution of user groups OB SINN03, Oldenburg

  10. Rating Overall impression • Mostly positive • no sig. differences between first-time and repeat users OB SINN03, Oldenburg

  11. How important are the following aspects of a Website? OB SINN03, Oldenburg

  12. How do you rate the DBS? OB SINN03, Oldenburg

  13. What do you like/don‘t like? • Positive Comments: • Rich content • Content is up-to-date and of high quality • Site structure • Criticism: • Usability e.g., aspects of the search • Design/Layout UB SINN03, Oldenburg

  14. Logfile Analyses • Tools • Analog http://www.analog.cx • Report Magic • Data basis: • Webserver Logs from Okt. 01 bis June 03 • Sample: • All users • Users from universities and research institutions SINN03, Oldenburg

  15. Weekly Usage Univ. & R. Institutes All users SINN03, Oldenburg

  16. Browsers - IE Explorer: MSIE 5: 75 % MSIE 6: 25 % - Netscape: Netscape 4.x: 90% LF SINN03, Oldenburg

  17. Operating Systems LF SINN03, Oldenburg

  18. OrganizationsAll Users SINN03, Oldenburg

  19. Searchwords leading to the Eduserver (Top 30) SINN03, Oldenburg

  20. ReferrerEduserver Total SINN03, Oldenburg

  21. ReferrerUniversities & Research I. SINN03, Oldenburg

  22. General Media Usage by Students SINN03, Oldenburg

  23. General Media Usage by Teachers SINN03, Oldenburg

  24. General Media Usage by Parents SINN03, Oldenburg

  25. Attitudes Towards Internet and Computers SINN03, Oldenburg

  26. Computer Usage Where?: Students SINN03, Oldenburg

  27. Computer Usage Where?: Teachers SINN03, Oldenburg

  28. Communication With? Students SINN03, Oldenburg

  29. Using? Students SINN03, Oldenburg

  30. Communication With? Teachers SINN03, Oldenburg

  31. Using? Teachers SINN03, Oldenburg

  32. Offline Usage: Students SINN03, Oldenburg

  33. Offline Usage: Teachers: SINN03, Oldenburg

  34. Online Usage: Students SINN03, Oldenburg

  35. Online Usage: Students SINN03, Oldenburg

  36. Online Usage Teachers SINN03, Oldenburg

  37. Online Usage Teachers SINN03, Oldenburg

  38. Navigational Analyses Which Navigational patterns kann be identified? Paths, latencies Suchen <-> Browsen, typical paths in content areas SINN03, Oldenburg

  39. Beispiel 2 SINN03, Oldenburg

  40. zurück SINN03, Oldenburg

  41. Thank you! Contact: Homepage: www.educat.hu-berlin.de E-mail: brenstein@educat.hu-berlin.de SINN03, Oldenburg

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