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Communication Skills

Learn the principles to improve communication skills, leadership, and understanding using Jesus' four encounters. Explore topics like body language, congruence, listening techniques, and storytelling. Enhance your communication abilities to build trust, cooperation, and confidence.

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Communication Skills

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  1. Communication Skills Leadership Certification Level 1

  2. Jesus’ Four Encounters • The woman at the well (John 4:4-26) • The rich young ruler (Luke 18:18-25) • Zaccheus (Luke 19:1-9) • Nicodemus at night (John 3:1-15)

  3. “Lag time” Congruence Interpersonal Gap Body Language ·       Openness ·       Defensiveness ·       Evaluation ·       Suspicion ·       Insecurity ·       Cooperation ·       Confidence ·       Nervousness ·       Frustration Principles to Understand and Use Information

  4. ·     ASK the right question ·     DO NOT use prying question ·     DO NOT be afraid of silence Principles to Understand and Use Information (Cont) • The Cry for Help • Listening Techniques

  5. Principles to Understand and Use Information (Cont) CHECK FEELINGS HAPPY ANGRY SAD AFRAID

  6. Principles to Understand and Use Information (Cont) • Direct Expression of Feeling – “I” statements, not “you” statements. ·      Audio – words related to sounds ·      Visual – words related to seeing ·      Feeling – words related to feeling • Language Dominance

  7. Principles to Understand and Use Information (Cont) Visual Audio Feeling see view eye to eye look straight hear loud listen soft sound soft touch squeeze hug fluffy

  8. Principles to Understand and Use Information (Cont) • Listening to Stories – Five types of stories ·       I know some who... ·       Anniversary story ·       Rehearsal story ·       Reinvestment story ·       The counter story • Commandment Listening

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