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Non-Emergency Medical Transportation (NEMT) Broker Model Community Forum

Non-Emergency Medical Transportation (NEMT) Broker Model Community Forum. Purpose of Forum . Provide information on Non-Emergency Medical Transportation (NEMT) changes and NEMT Broker Model. Seek input regarding the Broker Model Listen to and document concerns

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Non-Emergency Medical Transportation (NEMT) Broker Model Community Forum

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  1. Non-Emergency Medical Transportation (NEMT) Broker Model Community Forum

  2. Purpose of Forum • Provide information on Non-Emergency Medical Transportation (NEMT) changes and NEMT Broker Model. • Seek input regarding the Broker Model • Listen to and document concerns • Many specifics of the Broker Model are still under development, (i.e., member choice, rate and operational structure). Reaching across Arizona to provide comprehensive quality health care for those in need

  3. Today’s Agenda Why the NEMT Changes? What are the Changes? Has There Been Outreach to Tribes? What is a Broker? What Does the Broker Model Look Like? What is the Expected Outcome? What are the Benefits to Tribes? What is the RFI and RFP Timeline? Reaching across Arizona to provide comprehensive quality health care for those in need

  4. Why the NEMT Changes? Reaching across Arizona to provide comprehensive quality health care for those in need

  5. Issues “We have been inundated with non-tribal NEMT providers operating on our reservation without tribal authority.” (Tribe) “The NEMT company I work for closed their office and left town without paying me.” (Provider) “I was left in the middle of town in my wheelchair by an NEMT driver who refused to drive me home because he didn’t want to drive onto the reservation.” (Member) Reaching across Arizona to provide comprehensive quality health care for those in need

  6. Background • Quality of service concerns • High error rate during CMS audit and tribal concerns around member safety and labor issues • Prompted program integrity and oversight changes • Workgroup formed May 2013 - AHCCCS & tribal representatives • Workgroup submitted recommendations for change • NEMT Implementation Plan Reaching across Arizona to provide comprehensive quality health care for those in need

  7. Background Cont. • Several Providers suspended by AHCCCS for credible allegations of fraud. • Tribe has issued Cease & Desist orders against non-tribal Providers. • Tribe has stopped issuing tribal business licenses to Providers. • Providers not licensed or authorized by Tribes to operate on tribal lands. Reaching across Arizona to provide comprehensive quality health care for those in need

  8. Background Cont. • Approximately 175NEMT Providers are registered with AHCCCS. • NEMT services account for an annual spend of $65M: • NEMT Provider Type 28 (NEMT) accounts for $43M of this total • NEMT Provider Type 77 accounts for $6M of this total • Other Provider types billing for this service: • Attendant care agencies and mental health clinics Reaching across Arizona to provide comprehensive quality health care for those in need

  9. Current NEMT Providers by County List of registered NEMT Providers: http://www.azahcccs.gov/commercial/NEMTProviders.aspx Reaching across Arizona to provide comprehensive quality health care for those in need

  10. What are the NEMT Changes? Reaching across Arizona to provide comprehensive quality health care for those in need

  11. 2013 NEMT Changes Per the NEMT Implementation Plan: • 7/1/2013 • Companies submit copies of insurance for each vehicle. Upon expiration, updated insurance copy submitted to AHCCCS. • Proof of vehicle insurance required for individuals not employed by a company. • For metered vehicles required copy of licensure from the Department of Weights and Measures. Reaching across Arizona to provide comprehensive quality health care for those in need

  12. 2013 NEMT Changes Cont. • 7/1/2013 • New or re-enrolling Providers must complete online training module and submit training certificate for applications to be processed. • Trip tickets required • Copy of registration for each vehicle required. Reaching across Arizona to provide comprehensive quality health care for those in need

  13. 2013 NEMT Changes Cont. • 8/1/13 • Claims denied if submitted without trip tickets. • 11/1/13 • Notice posted prohibiting the issuance of gift and snack cards as enticement (Federal law). • Date-of-Birth added to trip tickets. Reaching across Arizona to provide comprehensive quality health care for those in need

  14. 2014 NEMT Changes • 2/12/14 • Registration for federal vehicles accepted (internal policy update). • 4/1/14 • Tribal business license required of NEMT Providers. (IHS/638 Providers exempt) • Logo or company name on each vehicle required. • Federal database check for driver criminal activity/traffic violations. • AHCCCS will verify Tribal business licenses with Tribes. Reaching across Arizona to provide comprehensive quality health care for those in need

  15. 2014 NEMT Changes Cont. • 6/1/14 • Re-certification of existing NEMT Providers. • Site visits will begin in July and are conducted to ensure AHCCCS requirements are being met. Reaching across Arizona to provide comprehensive quality health care for those in need

  16. Has There Been Outreach to Tribes? Reaching across Arizona to provide comprehensive quality health care for those in need

  17. Tribal Outreach • Tribes informed and input received via Tribal Consultation meetings. • May 30 2013 • January 22, 2014 • April 17, 2014 • June 12, 2014 • Information distributed by Tribal Relations Office • NEMT Workgroup Meetings held each month from July to December 2013. Reaching across Arizona to provide comprehensive quality health care for those in need

  18. Tribal Outreach • Webpage: • http://www.azahcccs.gov/commercial/NEMTBroker.aspx • Regional Tribal Broker Forums • July 21, 2014: 1-3 pm, Phoenix • July 24, 2014: 10-12 pm, Tucson • July 31, 2014: 12-2 pm, Flagstaff • Continue to update and obtain input from tribes Reaching across Arizona to provide comprehensive quality health care for those in need

  19. What Is A Broker and What Does the Broker Model Look Like? Reaching across Arizona to provide comprehensive quality health care for those in need

  20. What is a Broker? • “One who works as an agent for others in negotiating contracts, purchases or sales” • “A person who buys and sells goods or assets for others” Merriam-Webster • A Broker is not an NEMT Transportation Provider. Reaching across Arizona to provide comprehensive quality health care for those in need

  21. Broker Model Implementation Year 2015: • Provider type 28 (NEMT) will be included in the Broker process. • Implementation Year 2016: • Provider type 77 (BH Clinics) will be rolled into broker process. • Other Provide types will be added at future dates. Reaching across Arizona to provide comprehensive quality health care for those in need

  22. Broker Model Broker will: • Operate statewide • Coordinate NEMT transportation for Fee-for-Service members as appropriate to meet member needs. • Will not provide NEMT services • Contract with Providers to complete services. • Be required to have a Tribal Liaison (representing an Arizona Tribe) on staff. Reaching across Arizona to provide comprehensive quality health care for those in need

  23. Broker Model Cont. Broker will: • Serve as single point-of-contact to request transportation. • Ensure NEMT Providers meet AHCCCS & Broker requirements to be considered for inclusion into the NEMT Provider Network. • Be in compliance with AHCCCS oversight standards • Ensure that Providers have tribal business licenses Reaching across Arizona to provide comprehensive quality health care for those in need

  24. Just Call the Broker! Reaching across Arizona to provide comprehensive quality health care for those in need

  25. What is the Expected Outcome and What Are the Benefits to Tribes? Reaching across Arizona to provide comprehensive quality health care for those in need

  26. Expected Outcome • Improved accountability and oversight of NEMT Providers. • Better transportation service to AHCCCS members. • Culturally competent Broker • A “one-stop shop” for AHCCCS members. Member will just call the Broker. • Tribal enforcement of licensing procedures Reaching across Arizona to provide comprehensive quality health care for those in need

  27. Benefits to Tribes • Opportunity for Tribes to select new Providers to operate in their communities. • Tribes can determine which Providers will receive Tribal business licenses. • Strong tribal input, in collaboration with Broker, will result in appropriate Provider network. • Tribe/member issues quickly resolved with assistance of Broker and AHCCCS. Reaching across Arizona to provide comprehensive quality health care for those in need

  28. What is the Broker RFI & RFP Timeline? Reaching across Arizona to provide comprehensive quality health care for those in need

  29. Step 1:NEMT Request for Information (RFI) • RFI published August 2013 • 6 Vendors responded: • Medical Transportation Management (MTM) • Logisticare • Total Transit • Veolia Transportation • Access2Care • National Medical Transport • 3 Vendor presentations March 2014 Reaching across Arizona to provide comprehensive quality health care for those in need

  30. NEMT RFI (cont.) • Sample questions from the RFI: • What types of vehicles are used for general and special populations? • How would you operationalize transportation services? • Are different approaches utilized for urban vs. rural populations? • How would the vendor ensure appropriate billing and tracking of mileage? • Describe the workflow of an approval for transportation • Describe the population and widely utilized services in rural area and on Tribal lands Reaching across Arizona to provide comprehensive quality health care for those in need

  31. Step 2: NEMT RFP Timeline Reaching across Arizona to provide comprehensive quality health care for those in need

  32. Step 3: Transition Implementation Plan • Member education/outreach • Data exchange • Transition timeline • Continuous tribal consultation • Member notification Reaching across Arizona to provide comprehensive quality health care for those in need

  33. AHCCCS Contact: • Rebecca Fields: Fee-for-Service Management, rebecca.fields@azahcccs.gov • Patricia Garcia: Provider Registration patricia.garcia@azahcccs.gov • Bonnie Talakte: Tribal Relations bonnie.talakte@azahcccs.gov Reaching across Arizona to provide comprehensive quality health care for those in need

  34. Questions? Reaching across Arizona to provide comprehensive quality health care for those in need

  35. Thank You. Reaching across Arizona to provide comprehensive quality health care for those in need

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