National Center for Women & Information Technology

1. National Center for Women & Information Technology Streamlining Applications & Lowering Cost of Infrastructure

2. Lowering the Cost of Infrastructure • Understand your spend and what drives the spend • Hardware • Software • Services • People

3. Lowering the Cost of Infrastructure • Standardization • Strike the balance between standardized and inflexible • Limit number of vendors where possible • Limit configurations and options where possible • Drives higher support ratios • Drives lower per unit support costs • Drives lower training costs

4. Lowering the Cost of Infrastructure • Consolidation • Consolidate application workloads on servers / hosts • Virtualize servers & storage • Consolidate voice and data networks and services

5. Lowering the Cost of Infrastructure • Leverage technology changes / evolution • Time Division Multiplexing (TDM) to Voice Over IP (VOIP) to Skype • Video conferencing to limit / avoid travel • Point-to-Point data circuits to Frame-Relay to Multi-Protocol Label Switching (MPLS) to Virtual Private Networks • Clustering to provide horizontal scale instead of vertical scale • Ride the downward per unitcost trends

6. Lowering the Cost of Infrastructure • Buy versus Lease • Buy strategic platforms • Ability to more easily extend useful life • More control over refresh timing • Lease or buy tactical platforms • Negotiate good lease terms

7. Lowering the Cost of Infrastructure • Contracts / Licensing • Negotiation process is crucial • Train everyone to negotiate • Always use competitive bidding process • Swap vendors when necessary • Watch out for creativity from vendors on software licensing schemes • Per Server, CPU, Core, Virtual Core • Per Value Unit • Per Seat, User, Concurrent User

8. Lowering the Cost of Infrastructure • Centralization of • Contracts Management • License Management • Procurement

9. Lowering the Cost of Infrastructure • Other things to consider • Third party maintenance providers • Dropping software maintenance • Open Source Software • The Cost Savings Bucket List

10. Streamlining Applications Is this how your applications get built?

11. Streamlining Applications • Create an Application Portfolio Inventory • Create Common Interfaces • Speed Delivery • Remove Redundant systems • Lower Cost • Simplify User Interfaces • Improve user productivity • Reduce training time

12. What is the Relationship Between Projects & Assets (CapEx and OpEx)? New Project Maintenance for B New Project Ops. Increase for B Project B Project A Maintenance for A Ops. Increase for A Budgets Base Base $0 2010 2011

13. Agility:Is Your Next Change Easier or Harder? Currently 100 6 mos. $10x 5.0% New functionality "piled on" 150 8 mos. $15x 7.0% After rationalization 80 5 mos. $ 8x 4.0% After transformation 40 3 mos. $ 5x 2.5% Quality Impact Touches Time Cost • Ability to innovate at speed and scale • New business opportunities — M&A, business lines, products, geographies, etc. • New ways to work — collaboration, teleworking and others • New user experiences — Web 2.0, mobile, multichannel and others • Business process changes and new processes • Business information changes and new information

14. One Key to Agility:Rethink Program/Project Success Project success today On time On budget On specification On value (rare) 2010 2011 2012 2013 Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Others Retire Sys 1 Retire Sys 2 Retire Sys 3 Success tomorrow • Today's metrics + • % functions retired • % functions reused Measure and reward project leaders to drive value, reuse and retirement. Business sponsors must step up and drive their employee base to the new capabilities, so that old systems can be retired.

15. Hunt Case Study - Current Rating Screens Manual Rating 7 and 8 Screens Billing 9 Screen Process Status48 Screen Rating Queue47 Screen Rate Verification10 Screen

16. Hunt Case Study - New Rating Screens • PDA default view • Highest priority loads display first • All rating & billing validations done prior to displaying load • Rate, Re-rate, Unrate, Bill, Unbill, Void & Rebill all from one screen

17. Hunt Case Study - Benefits • PDA Productivity • One screen to perform all transactions – fewer keystrokes • Loads are only touched one time since all errors are displayed • Meaningful error messages • Work will be prioritized and driven to the PDA • Reduced training time • Ability to rate and bill at loaded call – improved Days Sales Outstanding • Visibility to Load Billing History • IT Support productivity improvements • Reduced query requests saving Mainframe processing • Reduced problem tickets due to better error information on screen • 5 new reusable components – will be used in spot and fuel systems • Reused 3 existing components from Hawk, Centerscreen, Freight Mgr • Reused existing BPM workflow to rate at loaded call vs. e-call • Retired 9 existing applications

18. Hunt Case Study - Brokerage Division - Center Screen 9 Host and 2 Web screens into 1 Reduced training from 4 weeks to 1 week “Next Step” Workflow drives most critical work first Information Week Innovation Award

19. Tools - System Architect – Portfolio inventory

20. Tools - System Architect – Portfolio inventory

21. Tools - Reusable Component Inventory