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Lecture Fourteen Chapter Three

Explore the impact of technology on social interactions, decision-making, and communication effectiveness. Understand the importance of sensory channels, feedback, and symbolic interactionism in the digital age. Learn how to navigate information overload and enhance communication skills for organizational success.

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Lecture Fourteen Chapter Three

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  1. Lecture FourteenChapter Three Technologically Mediated Communications

  2. COMMUNICATION IS ESSENTIALLY A SOCIAL AFFAIR..

  3. FRAMEWORK FOR TECHNOLOGY DECISION MAKING • BANDWIDTH • Five Sensory Channels : Visual, Auditory, Tactile (touch), Gustatory(taste), and Olfactory (smell) • Between Channel Redundancy (BCR) Send message which affects multiple channels. Greater number of channels greater chance of accuracy • Limited information processing capacity (overload) • Certain information overpowers others • PERCEIVED PERSONAL CLOSENESS • Propinquity (Feeling of Closeness) • Skills in working camera • Past History

  4. FRAMEWORK • FEEDBACK • Enhance Listening Skills • Develop Articulation and Verbal Emphasis • Loss of Eye Contact • SYMBOLIC INTERACTIONISM • Dynamic Web of Communication in an Organization • People Assign Meaning to Events and Things • Face to Face = Teamwork, Trust, Goodwill, Informality • Telephone = Urgency, Personal Concern, Deference • Written = Authority, Legitimacy, Official, Protocol, Get Attention

  5. MESSAGE TECHOLOGY MATCH High Low Sensitivity Negativity Feedback Symbolism Wide Bandwidth Psychological Closeness Complexity Who You Like , Psychologically Close Authority, Physically close Persuasiveness

  6. FUTURE ISSUES • DECISION MAKING • Quick Information • Where to find it. • How to access it. • Information Overload • When and How to Present it. • JOB AND ORGANIZATIONAL DESIGN • COLLABORATIVE WRITING • GROUP DECISIONS • Management Success Tied to Technology • Right Technology Decisions • Right Trade Offs Made

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