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Gurteen Knowledge Cafe

Gurteen Knowledge Cafe given at "Make The Most Of What You Know" conference run by the Intellectual Assets Centre in Edinburgh 1st December 2009

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Gurteen Knowledge Cafe

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  1. Gurteen Knowledge Cafe Gurteen Knowledge Cafe Make the most of what you know IA Centre December 2009 David Gurteen Gurteen Knowledge

  2. The birth of the The birth of the Gurteen Knowledge Cafe Gurteen Knowledge Cafe London, September 2002

  3. Business is a conversation Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto • Conversation is central to all that we do Its our job! •

  4. Conversation is a meeting of minds Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. • Theodore in an Oxford Historian Conversation is creative Theodore Zeldin Conversation •

  5. KM is about understanding KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. • Its about understanding & sense making Through conversation & storytelling • David Weinberger, The Cluetrain Manifesto

  6. Dialogue Dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian Gurteen Knowledge

  7. Principles of Dialogue Principles of Dialogue • • • • • • • Suspend assumptions, do not judge Observe & listen to one another Welcome differences & explore them Allow taboo subjects to be raised safely Listen to your inner voice Slow the discussion Search for the underlying meaning Dialogue is based on the work of the physicist David Bohm Gurteen Knowledge

  8. Summary Summary • Business is a conversation • Conversation is creative • Understanding is more important than knowing more • Dialogue is the key to quality conversations Gurteen Knowledge

  9. The Gurteen Knowledge Café Process The Gurteen Knowledge Café Process Gurteen Knowledge

  10. Café Conversation Café Conversation How do you make the most of the knowledge within your organization? Gurteen Knowledge

  11. Café Conversation Café Conversation Why is knowledge valuable to your organization? Gurteen Knowledge

  12. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com Gurteen Knowledge

  13. Licence Licence • You may use these slides under the following Creative Commons Licence • Attribution-Share Alike 2.0 • http://creativecommons.org/licenses/by-sa/2.0/uk/ Gurteen Knowledge

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