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Talk at IFLA, Quebec City, August 2008

My talk on Social KM and Social Tools at IFLA, Quebec City, August 2008

dgurteen
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Talk at IFLA, Quebec City, August 2008

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  1. KM goes Social KM goes Social IFLA Quebec August 2008 David Gurteen

  2. Begin with the end in mind Begin with the end in mind • A brief history of KM • The impact of social tools and Web 2.0 on KM • KM 2.0: KM goes Social David Gurteen

  3. Two early forms of KM Two early forms of KM • Techno-centric KM • People-centric KM David Gurteen

  4. Techno-centric KM Techno-centric KM • Corporate KM • Birth 1995 (Lotus Notes 1989) • Internet, Intranets, Office, E-mail • The management of unstructured information • Database and search centric • For many organizations what KM is about! David Gurteen

  5. People-centric KM People-centric KM • Pioneers – BP (Chris Collison, Geoff Parcell) – Buckman Labs (Bob Buckman) • Personal Knowledge Management (PKM) • People Centred Knowledge Management (PCKM) • Soft tools e.g. Cops, After Action Reviews David Gurteen

  6. People-centric KM Tools People-centric KM Tools • Communities of Practice • Storytelling and narrative • After action reviews • Peer assists • Retrospects • Knowledge Cafes • Open Space • Appreciative Inquiry David Gurteen

  7. KM Today KM Today • Both forms of KM practiced • KC UK – Collaboration – Content • Over-hyped, underperformed • Is KM dead? • KM changing/evolving • Not driven by the traditional KM community David Gurteen

  8. The Disruptor The Disruptor • Social Tools • Quietly evolving on the web • Roots not in KM • Social Tool thought leaders and even KM advocates avoid the label! David Gurteen

  9. Social Tools Social Tools • What are social tools for? – Finding and connecting with people – Building communities – Sharing knowledge – Informal learning • They are personal/social KM tools! David Gurteen

  10. Social Tools Social Tools •Blogger •Technorati •MediaWiki •LinkedIn, Facebook •Delicious •Google Reader, Bloglines •Skype •Flickr •YouTube, Google Video •Twitter •Odeo •Slideshare •iPod •Creative Commons • • • • • • • • • Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups David Gurteen

  11. Web 2.0 Web 2.0 • The social web • The participatory web • Built around social tools • Evolved, emerged • Not planned • Not IBM or Microsoft • Open protocols • Low cost David Gurteen

  12. Enterprise 2.0 Enterprise 2.0 • Taking Web 2.0 into the organization • Weblogs and Wikis • IBM and Microsoft now in the game • And more … David Gurteen

  13. So what does this mean for KM? So what does this mean for KM? David Gurteen

  14. KM 1.0 KM 1.0 • The old traditional, corporate, techno-centric command and control form of KM David Gurteen

  15. KM 2.0 KM 2.0 • Take – People-centric KM, PKM • CoPs, AARs, KCafes, … – Social Computing • Weblogs, Wikis, … • To create – A new form of KM – KM 2.0 or Social KM David Gurteen

  16. Social KM Social KM KM 1.0 KM 2.0 • Corporate • Top down • Centralised • Command & Control • Monolithic systems • Explicit Knowledge • Personal • Bottom up • Decentralised • Distributed • Ecosystems • Tacit Knowledge David Gurteen

  17. KM Tool Comparison KM Tool Comparison KM 1.0 KM 2.0 • Taxonomies • People Finders • Databases • E-mail • Newsletters • Discussion Forums • Social Tagging • Social Networking • Blogs & Wikis • Instant Messaging • RSS Feeds & Readers • Blogs David Gurteen

  18. Social KM Social KM KM 1.0 KM 2.0 KM is extra work KM is part of my everyday work Work is behind closed doors Work is open and transparent People are afraid to talk openly Anyone can say anything People directories provide contact information Social Networking platforms reflect who is doing what with whom Content is centralised, protected and controlled Content is distributed freely and uncontrolled IT chooses the tools I use I have a choice & select my own tools Knowledge sharing is database centric Knowledge sharing is people centric Knowledge is forcibly captured just in case Knowledge is naturally captured as part of my work Best Practices Stories David Gurteen

  19. Social KM Social KM KM 1.0 KM 2.0 Distribute by e-mail Subscribe to feeds CoPs centrally controlled Anyone can start a CoP Centrally controlled publishing Anyone can publish Search for experts and content separate Content filtered through experts Content is centralised, protected and controlled Content is distributed freely and uncontrolled Context stripped Rich stories, audio and video Professional voice, 3rd person Personal voice, 1st person Think quietly alone Think out load together Efficiency and productivity Improved decision making & innovation David Gurteen

  20. KM is about Conversation KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard David Gurteen

  21. KM is Social KM is Social David Gurteen

  22. Knowledge Sharing Knowledge Sharing People and Technology People and Technology! ! David Gurteen

  23. Begin with the end in mind Begin with the end in mind • My story – how I use technology • Demonstrate the power - technology can put in the hands of the individual • To provoke thought, sow seeds in your minds • Some thoughts on the future David Gurteen

  24. My Website My Website • Created August 1999 • Did not want to create a ‘marketing’ website • Provide value through real content • Demo my capabilities in an authentic way David Gurteen

  25. Gurteen Knowledge Website Gurteen Knowledge Website • Highly structured • Page types • Each page categorised • • • • • • • People Profiles Books Events Quotations Places Articles CountriesCities David Gurteen

  26. Knowledge Letter Knowledge Letter • 1st issue May 2000 to 200 people • Issue 98 in 9th year! – 15,000 people in 154 countries • To draw more people to my site • Had long wanted to write • Blog-like • Lesson: talk in my own voice David Gurteen

  27. Knowledge Log Knowledge Log • First blog March 2002 • Integrate Blog & newsletter August 2007! • My website is real blog David Gurteen

  28. RSS Feeds RSS Feeds • July 2002 • My weblog, site updates, jobs, events, books, quotes • “Pimped” by Feedburner • Other feeds – Google Video, YouTube, Twitter, Flickr David Gurteen

  29. Email Feeds Email Feeds • Quote of the day • New Books • New Events • New Jobs • Knowledge Cards – One a week for 20 weeks Over 2,000 people receive my quote of the day by e-mail and RSS feed David Gurteen

  30. Media Player Media Player • August 2006 • Single page access to multi-media files – YouTube – Google Video – WMW • Free ajax code David Gurteen

  31. My Contact Page My Contact Page • Email address, phone number, postal address etc. • Google map: where I live • Twitter: What I am doing • Skype: my online presence status plus button to call me • Clock: the time in my time zone • Meeting planner: a link • Dopplr: current location and future trips David Gurteen

  32. Gurteen Search Engine Gurteen Search Engine • Google Customised Search Engine • Searches over 800 KM websites and weblogs David Gurteen

  33. Other Features Other Features • Polls • Raffles • Knowledge Seeds • Knowledge Slide Show • Downloads • Users can post comments, events, books etc David Gurteen

  34. Lotus Notes Lotus Notes • Everything is driven by Lotus Notes • My site and all its functions is a single Notes application • Over 8 years - a huge programming effort • A content management system • Adding new content is trivial David Gurteen

  35. Use of Social Tools Use of Social Tools David Gurteen

  36. Twitter Twitter • Micro-blog – Update from mobile phone Panel on my website Twitter: current activity Skype: online presence Three feeds: personal, GurteenQuotes, GurteenNews 290 people following me • • • • • David Gurteen

  37. Linkedin & FaceBook Linkedin & FaceBook • Over 500 friends • About 200 Community members • Keeps you connected and in-touch at the ‘micro-level’ • Waiting to see what emerges David Gurteen

  38. Podcasts Podcasts • Video iPod • TEDTalks • Video podcast of all my Google videos – Undocumented Google feature + Feedburner – Took minutes to create David Gurteen

  39. Flickr Flickr • I photo every event in which I participate • Upload to Flickr • Embed slide show on my website • Can merge photos taken by different people with a common tag & create a composite slide show David Gurteen

  40. YouTube & Google Video YouTube & Google Video • Started out with “What is KM?” – Over 30 mini-interviews uploaded – Embedded in my site • Other KM and related videos on my site e.g. Patrick Lambe (blip.tv) • HK Knowledge Café, NLB talk David Gurteen

  41. Skype Skype • Lotus Notes, Firefox • Skype – Voip, Skype-in, Skype-out, SMS, IM – Presence – Conference calls – Webcam • Pamela: record interviews David Gurteen

  42. Document Hosting Tools Document Hosting Tools • Slideshare – Share powerpoint slides • Google Docs – Replacement for MS Office • Scribd – Share PDF documents • Calameo – Create multimedia documents and share David Gurteen

  43. Google Tools Google Tools • • • • • • • • • • • • Google Maps Google Video Google Search Engine Google Alerts Google Maps API Google Reader Google MP3 player Google Gadgets Google Webmaster tools Google Adsense Google Analytics Google Docs The operating system is the web! David Gurteen

  44. My Tools My Tools • My Tools section on my website • Lists all tools I use • How I use them • Plus problems, tips etc http://www.gurteen.com/gurteen/gurteen.nsf/id/my-tools David Gurteen

  45. Some thoughts on the future Some thoughts on the future David Gurteen

  46. The Future The Future • I’ve been an early adopter • I never foresaw the growth in social tools and their enthusiastic adoption • But we have only just started • The use of these tools and the new ways of working that they enable is transformational! David Gurteen

  47. The Future The Future • More amazing social tools – Powerful – Easy to learn, easy to use – Highly customizable/programmable – Open source, near free • All the things that I have done – Anyone or any organization can do today – Outside and inside the firewall! – You do not need to be a programmer David Gurteen

  48. The Future The Future • More home workers • More mobile people working, globally, anyplace, anytime • More independent workers • Social tools provide ideal support for this type of work • People will demand access to these tools within their organizations • Like e-mail everyone will be using social tools • They will be a natural, social way of working David Gurteen

  49. Social Tools are phenomenal Social Tools are phenomenal knowledge sharing tools knowledge sharing tools with vast potential. with vast potential. How can you make the most of them? How can you make the most of them? David Gurteen

  50. Conversation! Questions? David Gurteen

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