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Professionalism in the Workplace: Building Strong Character and Quality Service

Professionalism extends beyond appearance and technical skills. It is about exhibiting sound judgment, business savvy, ingenuity, and self-respect in our work. This article explores the importance of professionalism in the workplace and provides tips on dress code, personal appearance, communication, problem-solving, integrity, and the perils of social networking. Stay prepared and ready to respond to any situation that arises in the workplace.

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Professionalism in the Workplace: Building Strong Character and Quality Service

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  1. Professionalism in the Workplace What is it?

  2. “A professional is a person who can do his best at a time when he doesn’t particularly feel like it.” (Alistair Cooke)

  3. Professionalism Professionalism does not just refer to our appearance- good grooming, neatness or how we look standing in front of co-workers or visitors. Nor does it only refer to our technical skills. Professionalism is more along the lines of a person’s own character strengths and values directed towards quality service to other’s through their work. Professionals show sound judgment, business savvy , ingenuity , and self–respect for their work.

  4. Akron Zoo Dress Code & Professional Image Policy

  5. Uniform • Staff is required to wear their uniforms according to the dress code policy. • Undershirts must be a plain color such as black, gray, or white. • Pants, capris, or shorts must be khaki.Khaki style jeans are permitted. • Shorts must be mid-thigh and no shorter. • Clothing must not be ill-fitting or loose.

  6. Personal appearance • Your hair and facial hair must be clean, neatly arranged, and of a naturally occurring color. • No body piercings may be visible. If you choose to wear makeup, it must be moderate and conservative.

  7. Do not complain about your job to a co-worker in front of our guests. • Smile, nod, say “Hello” to our guests and your co-workers.

  8. Workplace Professionalism • Be responsive. Respond in a timely manner. • Email/voice mail/radio etiquette.Think about how your email/voicemail/radio call will be perceived by the recipient or visitors around them. • Bring issues to the attention of management. Problems cannot be addressed if they are not reported. • Managers- Avoid being bias. You have one team. They need to be treated as one.

  9. Professionals Understand the Importance of… • Organization & time management. • Planning. • Manners. • Problem solving attitudes. • Integrity…always. • Sharing their knowledge & listening to new ideas. • Setting examples for staff & co-workers.

  10. Professionals Understand the Importance of… • The perils of social networking. • Information or pictures used in social networking sites reflect on you both as an employee and a professional. • Be careful about mixing work and personal information. It may come back to haunt you.

  11. So…….. • Be prepared for your work day. • Be ready to react to any situation. It’s a zoo…..Anything can happen. • Be ready to respond and assist as needed.

  12. Scenarios Some names have been changed to protect the identity of certain individuals.

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