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[133 Pages Report] Call center AI market size, analysis, trends, & forecasts. The global market for call center AI categorized by solution, service, compute platforms, deployment type, vertical and region.
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Scope of The Report The research report categorizes the Call Center AI Market to forecast the revenues and analyse the trends in each of the following subsegments: • Compute Platforms • Solutions • Services • Training & Consulting • System Integration & Deployment • Support & Maintenance • BFSI • Media & Entertainment • Retail & eCommerce • Travel & Hospitality • Telecom • Healthcare • Others • On-Premises • Cloud By Component ByVertical And More… By Deployment type
Key Segments Major growth drivers for the market include growing customer engagement through social media platforms and increasing data generation through the Internet of Things (IoT), social media, and advancements in imaging technologies. 1 The services segment is projected to grow at the highest growth rating during the forecast period, as services play a vital role in the functioning of various AI-enabled solutions. 2 The growth of the cloud segment can be attributed to the cost-effectiveness and flexibility provided by cloud-based deployment. 3 Developers use conversational compute platforms to build chatbots, conversational interfaces, and virtual assistants as per the need of their organizations 4 The US and Canada are contributing to the growth of the call center AI market in North America. Organizations, especially in the US, have leveraged AI, ML, and deep learning technologies as a part of their ongoing business process to stay ahead in the market. 5
Market Growth Rate CAGR 2019 2024 Market Size of $ 800 million Market Size of $ 2,800 million 28.5%
Key Vendors Major Players • IBM (US) • Google (US) • Microsoft (US) • AWS (US) • SAP (US) • And More View Report Here - https://www.marketsandmarkets.com/Market-Reports/call-center-ai-market-263925467.html
Major Regions • North America • Europe • APAC • MEA • Latin America • North America is expected to hold the largest market share. • Asia Pacific (APAC) is expected to provide opportunities for debt collection software providers and grow at the highest CAGR
Key Questions Addressed by the Report: • What are the current technology trends that are driving the call center AI market? • What are the various regulations directly impacting the adoption of call center AI solutions? • Where will all these developments take the industry in the mid to long-term? • Which companies are the top vendors in the market, and how is the competitive scenario of the market? • What are the drivers and challenges of the market?
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