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National Grid First Responder e-Learning: Transforming Pipeline Public Awareness Safety

National Grid First Responder e-Learning: Transforming Pipeline Public Awareness Safety. American Gas Association Operations Conference May 20, 2015. Thank You!.

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National Grid First Responder e-Learning: Transforming Pipeline Public Awareness Safety

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  1. National Grid First Responder e-Learning:Transforming Pipeline Public Awareness Safety American Gas Association Operations Conference May 20, 2015

  2. Thank You! From AGA’s Mission Statement:AGA encourages, facilitates, and assists members in sharing information designed to achieve operational excellence by improving their safety, security, reliability, efficiency, and environmental and other performance metrics.

  3. Safety Is Fundamental to National Grid’s Business From our 2014 to 2015 business plan:

  4. Creating a Culture of Safety Among National Grid’s Customers Pyramid of Prevention Our prevention-based strategy increases customer engagement, awareness and behavior change among stakeholder audiences. Creates Changed Behavior Produces Practice Awareness Builds Education

  5. National Grid’s Approach to Public Safety Outreach • Our public safety outreach strategy: • Exceed heightened expectations from regulators and management • Involve our stakeholders in the design and execution of our public safety outreach activities • Moving “beyond compliance” • Challenging ourselves to do better • Our ultimate goal: zero incidents

  6. Drivers for Improving the Website for First Responders Niagara Mohawk Building: Completed 1932 National Grid’s infrastructure is among the oldest in the country Many parts of the service area are served by small volunteer fire departments We maintain a long-standing commitment to first responder training Internet training expands our reach across a broad and diverse service area

  7. National Grid First Responder Safety

  8. Utility Emergency In-Service Training Frequency Varies by Department National Grid’s online training fills the gap DesiredTraining Current Training Electric and gas emergency response benefits from in-service and refresher training Training requirements/priorities on this topic are inconsistent

  9. First Responders Are Asking for Online Training Resources 48% 3%

  10. We Formed a Dedicated First Responder Advisory Panel • 12-member panel: career and volunteer • Panel includes chiefs and training officers from urban, suburban and rural communities • Focused on firefighters

  11. A Brand-Aligned, Learning-Centered Training Environment

  12. Website Includes Basic Response Guidance Gas Safety Basics Electrical Safety Basics

  13. Website Includes MSDS Sheets, Videos and Printable Resources

  14. Natural Gas Safety E-Learning Certification

  15. E-Learning Metrics Go Beyond Compliance • Attendance records demonstrate how many showed up • E-learning records demonstrate users’ knowledge and support RP 1162

  16. Secure Database Tracks Users’ Contact Information and Completion • Name • Job title • Department • Email address • Registration date • Completion date

  17. Designed for Adult Learners, and First Responders’ Training Preferences • Self-directed • Immediately applicable • Interruptible • Self-paced • Mandatoryexposure to all content

  18. Selected Maps of National Grid’s Natural Gas and LNG Facilities

  19. E-Learning Features Six Modules 1. Gas System Overview 2. Properties of Natural Gas 3. Carbon Monoxide 4. Gas Incident Response • Indoor and Outdoor Leaks • Fires and Explosions 5.Other Potential Hazards 6. LNG

  20. Communications Plan • Three year outreach plan • Our messaging initially focuses on firefighters • Allfirst responders will be notified. • Messaging will move toward law enforcement and emergency medical technicians • More than 23,000 hits to date … and building 20

  21. Video here This is a placeholder, for the video

  22. Future Enhancements Upcoming Enhancements • LNG Transportation Safety • Electrical Safety e-Learning • Electrical systems • Response tactics • Substations, transmission lines, vault fires, downed power lines, etc.

  23. A Living Site: Evolving to Meet Users’ Needs Cycle of Continuous Improvement • Consult Advisory Panel to understand training needs • Research extensively • Implement changes and enhancements to the site • Test for effectiveness and update as needed Safety Goals Research First Responder Community Evaluate & Enhance Implement

  24. First Responder Safety Website firstresponder.ngridsafety.com

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