The Recruiting and Selection Process: The Selection Process

1. The Recruiting and Selection Process: The Selection Process Video 3

2. Application and resumes Phone interview In person interview Reference Classroom Observations SCR Application and Resumes Phone Interview In Person Interview Classroom Observation check Reference Checks SCR

3. Job specifications

4. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Education and Training— Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Service Orientation — Actively looking for ways to help people. Speaking — Talking to others to convey information effectively. Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination— Adjusting actions in relation to others' actions. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Reading Comprehension— Understanding written sentences and paragraphs in work related documents. Time Management — Managing one's own time and the time of others. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Clarity — The ability to speak clearly so others can understand you. Speech Recognition — The ability to identify and understand the speech of another person. Written Comprehension — The ability to read and understand information and ideas presented in writing. Written Expression — The ability to communicate information and ideas in writing so others will understand. Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Selective Attention — The ability to concentrate on a task over a period of time without being distracted. Education - High School diploma or equivalent Experience - Substantial experience working with children under the age of 13 Age - Must be at least 18 years of age Clearance - Must be cleared by the Statewide Central Register Training - Must be willing and able to complete a minimum of 30 hours of training a year.

5. Using a selection process based on these specifications will in ensure that we are hiring people that can be successful in the position.

6. Application and resumes Phone interview In person interview Reference Classroom Observations SCR check

7. Specifications

15. Application Blank • Phone Interview Form • In Person Interview Form • Classroom Observation Form • Reference Check Form Tools for success in selection process

19. Keys to Interview Success • Be prepared • Standardize the process • Use behavior based questions • Use a rating system

20. TIME MANAGEMENT ? Traditional question: This is job requires a lot of time management. Will you be able to properly care for the children and complete additional tasks? Behavior based question: Tell me about a time when you had to manage your time.

21. Behavior based question • Based on behavior • Related to the KSAOs you are looking for • Be open ended

22. Making the selection

23. Making the selection

24. Your assignments: • Map out your selection process • Develop a list of behavior based questions • mstalker@earlycareandlearning.org • Subject line: Assignment 3 • Post a comment or question about this video and be sure to respond to at least one other comment or question.

25. Resources Heneman, Herbert, and Timothy Judge. Staffing Organizations. Middleton, WI: McGraw-Hill Higher Education, 2009. Web. O*Net Online. U.S. Department Of Labor, n.d. Web. <http://www.onetonline.org/>. SHRM. Society For Human Resource Management, n.d. Web. <http://www.shrm.org>.