1 / 16

Hospitality Ethics

Hospitality Ethics. Of Hospitality Management HRT 383. Ken Blanchard & Norman Vincent Peale, co-authors of The Power of Ethical Management Stephen Covey, author of The 7 Habits of Highly Effective People John Mangrich, presenter at the University La Verne (Ethics - 01/23/02)

diazbrian
Download Presentation

Hospitality Ethics

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. HospitalityEthics Of Hospitality Management HRT 383

  2. Ken Blanchard & Norman Vincent Peale, co-authors of The Power of Ethical Management Stephen Covey, author of The 7 Habits of Highly Effective People John Mangrich, presenter at the University La Verne (Ethics - 01/23/02) Leonard Pellicer, author of Caring Enough to Lead Manuel Velasquez, author of Business Ethics: Concepts and Cases Danah Zohar and Ian Marshall, co-authors of SQ - Spiritual Intelligence Quotegarden.com Special Thanks to…

  3. HRT 383 – Learning Objective C • Demonstrate effective leadership qualities related to communication, team performance, decision-making, and hospitality ethics • Define Ethics… • Let’s discuss the terms…

  4. HRT 383 – Learning Objective C • To understand ethical behavior, one must be able to identify ethical tenets of the hospitality management profession • This is not a list to choose from • This is not a “magic” list! • The learning objective is designed to enhance your ability—in business ethics—to evaluate actions, identify issues, and respond in appropriate ways • Ethics is a “curriculum thread”

  5. Definitions (Oxford English Dictionary) • Ethics: Greek word ethos, referring to character and individual behavior • Ethics: The science of morals • Morals: Concerned with character, or right and wrong, or goodness and badness

  6. Definitions (Oxford English Dictionary) • Tenet: Doctrine held by a group or person • In business, other terms used in place of “tenet” include value, belief, and principle • Which word works best…?

  7. Ethical Tenets in Hospitality • Individuals have personal values • Organizations have values—these values may be linked to culture, traditions, and customs • People work together in organizations • Organizational values may conflict with personal values • Be clear about your personal values…

  8. The 5 P’s of Ethical Management (Blanchard & Peele) • Purpose – your personal vision • Pride – your sense of satisfaction • Patience – sometimes it’s a long road • Persistence – standing your ground • Perspective – be focused and clear “There is no pillow as soft as a clear conscience.” - French Proverb

  9. Is it Legal? (Blanchard & Peele) • Violation of criminal laws? • Violation of civil laws? • Violation of company policy? • Appearance of being improper or immoral? • Will it harm or embarrass the customers or company? “Reputation is character minus what you’ve been caught doing.” – Michael Iapoce, A Funny Thing Happened on the Way to the Boardroom

  10. Is it Balanced? (Blanchard & Peele) • Is it fair to all parties concerned? • Fair short-term & long-term? • Is it fair to the competition? • Would it cause customers to view the industry negatively? “The reputation of a thousand years may be determined by the conduct of one hour.” - Japanese Proverb

  11. Is it Right? (Blanchard & Peele) • How will it make you feel about yourself? • Will you be proud of yourself after making this decision? • How would you feel if your decision made the front page? “The time is always right to do the right thing.” - Dr. Martin Luther King, Jr.

  12. The Ethics Check (Blanchard & Peele) • Is it legal? • Is it balanced? • How will it make you feel about yourself? “It’s not hard to make a decision when you know what your values are.” - Roy Disney

  13. At the End of the Day (Blanchard & Peele) • How do you feel about yourself? • How do others feel about you? • Did what you do match what you said? • Did what you do match what you feel? • Did what you do match what other people believe is right or good? “Live in such a way that you would not be ashamed to sell your parrot to the town gossip.” - Will Rogers

  14. Ethical Tenets in Hospitality • Organizational acts originate in the choices, behaviors, and actions of individuals • Ethical decisions may, at some point, involve any and all organizational stakeholders • Personal ethics and organizational ethics cannot be separated • You are part of the organization…

  15. Issac Asimov: “Never let your sense of morals prevent you from doing what is right.”

  16. Author Unknown: “My goal in life is to be as good of a person as my dog already thinks I am.”

More Related