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Smarthealth Medical Services 聰健醫療服務. About SmartHealth. SmartHealth is a full services integrated medical sales and marketing company. A niche Medical Sales and Marketing practices, i.e. small yet professional team
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Smarthealth Medical Services聰健醫療服務 SmarthHealth Medical Services
About SmartHealth • SmartHealth is a full services integrated medical sales and marketing company. • A niche Medical Sales and Marketing practices, i.e. small yet professional team • One of the few Medical & Health Care Sales, Marketing practices and providing comprehensive Sales and marketing Solutions • We offer services that help medical business retain & grow profitable customer relationship. • Some of our smartHealth Marketing Solutions, including strategic planning, Marketing Analysis, Sales Plan, Health Seminar / Workshop & others health care services etc.. SmarthHealth Medical Services
Business • Source • Medical Escort (Private Ambulance Escort) • In-house Clinic • Medical Tourism • Physical Check up • Corporate / Broker / Insurer/ TPA • Health Talk • On site screening • Promotion • Advertising or Media • Referral • Existing Clients • Media / Promotion / Advertising SmarthHealth Medical Services
Our Team SmarthHealth Medical Services
SmarthHealth Medical Services SmarthHealth Medical Services
Business ~ Physical Exam • Insurer • Panel Doctor • Pre-insurance examination • Product • Wellness Day • (Health Talk + On-site screening) • Broker / Corporate • Executive Plan + Wellness Day • Estate & Hotel Promotion • Same as above SmarthHealth Medical Services
Business ~ Referral • Insurer • Agency Referral Program • Corporate • Employee Benefit Program • TPA • E.g. ISOS, IPA • Mainland China Patient • Patient Referral Program SmarthHealth Medical Services
Our Services Offer.. • Package Design • Market Comparison • Market Evaulation • Insurer / Clinic Panel Doctor ~ Application • Insurer • HSBC, Blue Cross, AIA, Manulife, Zurich, ING, Prudental etc.. • Clinic • QHMS, UMP, HMMP etc… • Broker / Corporate ~ Services arrangement • Wellness Day • Health Check Package • Referral Program • Insurance Agency, Corporate & Broker SmarthHealth Medical Services
Scope of Services • Health Screening • Gynaecological Check Up • Premarital Check Up • Vaccination • Specialist Referral • Hospital Admission • Medical Marketing Consultation Services • Corporate Wellness Program • Health Seminar SmarthHealth Medical Services
Cases Broker : On-site Screening Program • Sold to International Broker 2010 • More than 300 On site screening test + 10 Health Talks with Globalization Corporate • E.g. Apple, PCCW, Maersk, DAMCO and HK SFC etc.. • Insurer : Health Talk • AIA New Product Launch ~ 2010 • Hospitalization product for High-end customer • More than 1600 agents to attend • Bank : Promotion • Citibank Green City Program • American Express Bank: Centurion & Platinum, Bonus Point Reward Program SmarthHealth Medical Services
Our Background ~ Medical • Hospital Experience: • Sales and Marketing in 2 hospitals • Health Assessment, Inpatient and Outpatient Billing • Health Care Centre Setup: • Panel Doctor Group, Health Check & Referral • Insurance Industry: • Claims, CS, Broker, MDRT Services & PA • Medical Evacuation & Int’l Medical Insurance Community SmarthHealth Medical Services
Our Qualification • MBA ~ Australia • Major in Finance and Marketing • Insurance • FLMI ~ USA • ACS • AIAA SmarthHealth Medical Services
Reference … SmarthHealth Medical Services
Promotion Services SmarthHealth Medical Services
Bank Promotion Services • Bank: • HSBC, Citibank, AE, BOC & Standard Chartered etc… • Target of Customers • Platinum, Centurion & others Credit Card Holders • Type of Services: • Special discount offer (e.g. 10% ~ 15%) or Bonus point reward (e.g.5% or 10% extra bonus Points) • Function: • Guest Seminar / Health Talk / Workshop • Bank Promotion Period: • 3 months /6 months or 1 year SmarthHealth Medical Services
Bank Promotion Services • Key Objectives • Build Brand Awareness & Preference • Stimulate high-ticket visit • Foster repeated purchased & repeated visit • Groom long-term loyalty of quality customers • Comprehensive Product Range • Affluent segment • Mass segment • Segmented product SmarthHealth Medical Services
Scope of Long-term Strategic Partnership Target Audience : (Example / Citibank) • All Citibank Credit Cardholders & Diners Club Cardmembers (~1.3 million cardholders) • All overseas Citibank Credit Cardholders (~ 37 million cardholders) SmarthHealth Medical Services
Synergy from Both Parties SmarthHealth Medical Services
The Communications Approach for the Strategic Partnership Adopt integrated approach to maximize exposure for both bank Credit Card and the partner and also to create greater impact for the joint partnership Maximize exposure through all relevant touch points SmarthHealth Medical Services
Insuer & Corporate Promotion Services • Target: • Premier Customers / Executives • Methods: • Intranet Promotion / Employee Voluntary Plan / E-Health Tips etc… • Function: • Guest Seminar / Health Talk / Workshop / Product Launch SmarthHealth Medical Services
Example (Health Talk ~ AIA) SmarthHealth Medical Services
Example (Macau Health Talk ~ ING) SmarthHealth Medical Services
Health Talk : ING Regional Office SmarthHealth Medical Services
Example:Health Talk ~ Dah Sing Life SmarthHealth Medical Services
Dah Sing Health Talk: Healthy Pass SmarthHealth Medical Services
ING Road Show: Healthy Pass SmarthHealth Medical Services
Road Show SmarthHealth Medical Services
Doctor Booklet SmarthHealth Medical Services
Direct Marketing: Magnet Promotion SmarthHealth Medical Services
Publicity program for specialist center SmarthHealth Medical Services
Aims and purposes SmarthHealth Medical Services
1. GROUP INTERVIEW SmarthHealth Medical Services
Briefs • Group interview is a very cost-effective way to deliver messages to the public in a short period of time. • To invite around 10 media organizations to the group interview where doctors present some interesting cases and findings in a “causal” way • The press will cover the news in local news session on the same day and create huge impacts. • Due to the lower cost, having group interviews on different major Diagnostics tools every 3 to 4 months is ideal. SmarthHealth Medical Services
Some proposed topics • HPV test: how the test dramatically improves early detection of pre-cancer in women • CEA: To predict the chance of cancer returning • NT-proBNP: To explain the PROTECT study and how patients benefit from the test SmarthHealth Medical Services
Example: CT screening for heart • 15 reporters and photographers from 11 media organizations attended the media event SmarthHealth Medical Services
Event photos SmarthHealth Medical Services
Coverage summary SmarthHealth Medical Services
News clipping: Oriental Daily 1 SmarthHealth Medical Services
News clipping: AM730 SmarthHealth Medical Services
News clipping: Singpao 1 SmarthHealth Medical Services
News clipping: Ta Kung Po 1 SmarthHealth Medical Services
2. ELECTRONIC MEDIA INTERVIEWS SmarthHealth Medical Services
Briefs • To arrange interview on TV or radio • To explain diseases and treatments to the audience in person • To increase media exposure TVB RTHK SmarthHealth Medical Services
3. COLUMN WRITING AT NEWSPAPERS SmarthHealth Medical Services
Briefs • To explain Diagnostics tool one by one by writing column articles in free newspaper AM730 • Column: “醫Zone” • AM730 has a readership of over 500,000 in HK. • To write about diseases which can be better treated and managed with Diagnostics • PRPPL to handle writing and editing of all articles Example SmarthHealth Medical Services
Thank You SmarthHealth Medical Services