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Agenda

Agenda. Travelport Overview. Point of Sale Tools. Galileo Desktop 2.X Viewpoint Travelport Universal Desktop. Web Services API. Galileo Web Services (GWS) Universal API. Ancillary Products. Galileo Products eNett Payment Solutions. Customer Support. Account Management

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Agenda

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  1. Agenda Travelport Overview Point of Sale Tools • Galileo Desktop 2.X • Viewpoint • Travelport Universal Desktop Web Services API • Galileo Web Services (GWS) • Universal API Ancillary Products • Galileo Products • eNett Payment Solutions Customer Support • Account Management • Support services Travelport Confidential Travelport History Global reach and scale

  2. Agenda Travelport Overview Point of Sale Tools • Galileo Desktop 2.X • Viewpoint • Travelport Universal Desktop Web Services API • Galileo Web Services (GWS) • Universal API Ancillary Products • Galileo Products • eNett Payment Solutions Customer Support • Account Management • Support services Travelport Confidential Travelport History Global reach and scale

  3. U N I T E D Travelport GDS history Travelport Overview Apollo Travel Services renamed Covia, independent affiliate of United Airlines Galileo partnership formed, now a global organization. Galileo system relocated from U.K. to Denver Worldspan acquired byTravelport Galileo becomes publicly traded company on the NYSE and the CSE under symbol, GLC 50% of Covia sold to US Air, British Airways, Swissair. KLM and Alitalia United Airlines develops Apollo computer reservation systems in Denver Apollo Travel services marketed to agencies in the US and Japan Cendant acquired by Blackstone Group and Travelport is formed Travelport Airline IT Solutions established Galileo acquired by Cendant. 2007 1971 1973 1986 1987 1989 1997 2001 2006 2008 Delta Air Lines develops DATAS II, an automated reservation system TWA’s PARS merges with Delta’s DATAS II system. Worldspan formed Worldspan acquired by CVC/ Teacher’s Northwest buys into TWA’s PARS reservation system 1980s 1986 1990 2003 Travelport Confidential

  4. Travelport GDS global operations Travelport Overview Travelport operates a mix of owned in-country operations and distributors covering 160 countries Travelport sales office Distribution partner Remote service No operations Travelport Confidential

  5. Our global reach Travelport Overview Travelport has the size, scale and scope to shop, price, book and aggregate content from multiple suppliers on behalf of multiple travel agencies on behalf of millions of travellers in one place, seamlessly Travelport Size & Scale Multiple Suppliers Multiple Agencies & Travellers 5,300 employees worldwide 4 billion+ stored airfares 70 million daily searches for air, car and hotel availability Dynamic connection build Up to 1.5 billion messages per day 160 countries Real time booking Comprehensive low fares and rates Travel intelligence services Mission critical IT services and software 430 airlines Over 87,000 hotel properties 30,000 car rental locations from 25 providers Over 400 cruise and tour operators 13 major rail networks 60,000+ travel agency subscribers Travel Management Companies Corporations Tour Operators Metasearch 6 Travelport Confidential

  6. GDS agency and corporate customers Travelport Overview 60,000+ travel agencies worldwide Online Travel Agencies Global Corporate Agencies Leisure & Corporate Agencies Corporations Travelport Confidential

  7. Customer testimonials Travelport Overview • ““In our opinion, Travelport offers the very best travel technology solutions for our travel agent members – a genuinely complete package … I would recommend Travelport to any other travel consortium or travel agent.” • Tim GilesWorldchoice We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided solutions to help increase productivity and efficiency where it matters – and that is servicing our customers.” Steve Ash  Director Business Technology APAC HRG Australia  Travelport Confidential

  8. Agenda Travelport Overview Point of Sale Tools • Galileo Desktop 2.X • Viewpoint • Travelport Universal Desktop Web Services API • Galileo Web Services (GWS) • Universal API Ancillary Products • Galileo Products • eNett Payment Solutions Customer Support • Account Management • Support services Travelport Confidential • Travelport History • Global reach and scale

  9. Galileo DesktopTM Point of Sale Tools A gateway to a world of travel content • Primary Desktop Solution • Air, Hotel and Car travel content through the Galileo host system • Search, book, price, process payment and ticket content • Single Desktop Installation • The world’s first “graphical user interface” (Viewpoint) • Traditional “cryptic” environment (Focalpoint) Travelport Confidential

  10. Galileo Point-and-Click Point of Sale Tools Providing ease of use and speed • Maximize productivity • Easier and quicker search and selling process • More results reduces the need for follow up entries • Optimize workflow • Replay list removes the need to repeat the entry • Expansion of content • Pictures of propertiesavailable through RoomMaster Travelport Confidential

  11. Hotel key features & benefits Point of Sale Tools Multi Level Rates - Negotiated Rates - RAC Code - Rate Viewership - Master Rate Codes available Multiple search qualifiers - WIFI, disabled, chain, rate code, … Inside Availability - HOA - Hotel Availability Shopping Page - HOC - Hotel Complete Availability/ Rates - HOV - Room Rates and Policies Complete Pricing Plus - Enhance availability search functionality - New Search qualifiers - Key Elements – Include children prices Descriptions & Images - HOD - http://support.galileo.com/hotelimages Travelport Confidential

  12. Agenda Travelport Overview Point of Sale Tools • Galileo Desktop 2.X • Viewpoint • Travelport Universal Desktop Web Services API • Galileo Web Services (GWS) • Universal API Ancillary Products • Galileo Products • eNett Payment Solutions Customer Support • Account Management • Support services Travelport Confidential • Travelport History • Global reach and scale

  13. GWS support tools Web Services API Galileo Web Services offers a Sample Web Site at: http://testws.galileo.com/GWSSample/Pages/MainPage/MainFrame.aspx Travelport Confidential

  14. GWS support tools (content) Partners can test Web Service requests for air, car, and hotel. Access the GWS Help System for details, instructions, and reference information View and copy sample code for several platforms to provide guidelines for development of client applications The features available on the Sample Site depend on your level of access: • Everyone can use the sample requests and read the Overview. • Prospective Partners, who receive a preliminary user name and password from Galileo. • Partner can also review the Documentation section, including the GWS Help System. • Licensed Partners, who receive a user name and password, can also access the sample code in the View Code section. UK based API Support desk. Web Services API Travelport Confidential

  15. Travelport Universal API Travelport Universal API aggregates travel content from multiple sources. As a result, shopping and booking capabilities are aggregated into a single and seamless user experience. Reduce costs and time to market – You only need to code to one API to access many new suppliers and content types, reducing costs and improving your time to market. Web Services API Travelport Confidential

  16. Universal API architectural overview Web Services API Travelport Confidential

  17. Agenda Travelport Overview Point of Sale Tools • Galileo Desktop 2.X • Viewpoint • Travelport Universal Desktop Web Services API • Galileo Web Services (GWS) • Universal API Ancillary Products • Galileo Products • eNett Payment Solutions Customer Support • Account Management • Support services Travelport Confidential • Travelport History • Global reach and scale

  18. Galileo ancillary products Galileo Integrated Data Source (GIDS) GIDS is a proprietary data source that collects both pre- and post-ticketing data from the Galileo GDS allowing The Corporate Team to provide strategic, operational, and tactical views of the business in real time. Journey Reporter A web based reporting tool which allows travel agencies and companies to track and monitor where the employees of a company are, have been, or will be anywhere in the world. Commission Tracking Travelport partner with both Pegasus and Net Trans to offer fully automated hotel commission reporting and collection processing services for our agency customers around the world. Ancillary Products Travelport Confidential

  19. Payment solutions with eNett Ancillary Products Travelport JV with PSP International to provide: • State-of-the-art payment solutions, embracing air and non-air transactions, tailored specifically for the travel industry • A single point of connection to today’s world of payments • Credit and debit cards across all channels • Faster payments and settlements • A comprehensive risk and performance management tool Travelport Confidential

  20. Agenda Travelport Overview Point of Sale Tools • Galileo Desktop 2.X • Viewpoint • Travelport Universal Desktop Web Services API • Galileo Web Services (GWS) • Universal API Ancillary Products • Galileo Products • eNett Payment Solutions Customer Support • Account Management • Support services Travelport Confidential • Travelport History • Global reach and scale

  21. Account management Customer Support Typical account management team structure Jerome Moisan General Manager, UK, Ireland & France Tim Wright Commercial Director UK&I Business Support Functions • Sales Support • UK&I Helpdesk • Service Provisioning • Product Management • API Support TBC Key Account Manager, UK SMO TBC Senior Sales & Service Consultant (Functionality) TBC Senior Sales & Service Consultant (Technology) Travelport Confidential

  22. Travelport helpdesk services Customer Support Great customer service with our 24/7 helpdesk support Enhanced customer service with ‘round the clock’ servicing The recent introduction of the new helpdesk IT system and the enhancements to Ask Travelport have provided our helpdesk teams with a market leading technology platform Service Bureau, gives you the authority to access and service reservations made outside of your organisation on a 24/7 or ‘Out of Hours’ basis. Emulation facilities enable you to move between pseudo in one entry. Travelport Confidential

  23. ASK Travelport Customer Support • We understand you need a convenient place to turn to for support and that you need answers fast. To ensure you get the right information, at the right time, we’re continually enhancing ASK Travelport – our leading online support service, where you can get immediate answers to questions 24 hours a day, every day of the year • Here is some of the additional facilities that are available via Ask:- • Quickly find answers using enhanced ‘Ask a Question’ capabilities • The ability to request replies via e-mail • ‘Screen-share’ with a Help Desk agent for real-time, picture-perfect assistance • Use a convenient Agent Assist Online Chat Service for immediate, expert guidance • Track the status of a reported incident or issue – all the way through to resolution • www.ask-travelport.com Travelport Confidential

  24. Summary Travelport Overview Point of Sale Tools • Galileo Desktop 2.X • Viewpoint • Travelport Universal Desktop Web Services API • Galileo Web Services (GWS) • Universal API Ancillary Products • Galileo Products • eNett Payment Solutions Customer Support • Account Management • Support services Travelport Confidential Travelport History Global reach and scale

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