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Assistive Technology for Deaf/Hard of Hearing: The Magic of AT and the Realities of IT

This program will explore the various technologies available for individuals who are deaf or hard of hearing, including Video Relay Service, Video Remote Interpreting, and more. It will also discuss challenges and solutions for telephone use and provide information on assistive devices.

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Assistive Technology for Deaf/Hard of Hearing: The Magic of AT and the Realities of IT

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  1. Vicki Thompson AzTEDP Program PlannerV.Thompson@acdhh.az.gov 1-866-223-3412602-542-3365 v/tty Sean Furman Deaf Specialist S.Furman@acdhh.az.gov 602-888-0720 VP

  2. Assistive Technology for the Deaf and the Hard of Hearing: The Magic of AT and the Realities of IT for Persons who are Deaf or Hard of Hearing…

  3. Technology for Deaf Users Utilizing American Sign Language

  4. Hardware VideoPhone (nTouch, Smart VP, etc) iPad Laptop Smart Phones Amplified Phone Captioned Phone

  5. Software Purple, Sorenson, Z VRS, Convo, Skype, FaceTime, and many more…. Video Relay Service vs. Video Remote Interpreting All can be used for VRS and/or VRI Requires hardware device to use the software Not provided by VRS companies

  6. Software Purple, Sorenson, Z VRS, Convo, Skype, FaceTime, and many more…. Video Relay Service vs. Video Remote Interpreting All can be used for VRS and/or VRI Requires hardware device to use the software Not provided by VRS companies

  7. Hardware VideoPhone used for VRS and VRI Broadband Internet Dedicated line? Not connectable with Wifi Need Modem / Router / Cable At least 1 to 10 megabyte per sec (mbps)

  8. Using VideoPhone via mobile device Can connect to Wifi Uses VRS software Video Conferencing Software 4G capabilitiy LTE (Long Term Evolution) 3 bars or higher for signal strength

  9. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014 • Technology for Hard of Hearing Users

  10. Challenges of Telephone Use • For many people with a hearing loss, understanding speech over a telephone may be difficult due to • Lack of visual cues • Difficulty coupling to a hearing aid or cochlear implant • Feedback • Insufficient volume • Rapid speakers • Hearing out of only one ear on the phone • Noise in the environment • Phone compatibility • EM interference when using the telecoil 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  11. Amplified Induction Neckloop 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  12. T-Coil ? (AKA: Telecoils, T-Switches) – Perhaps you’re not sure. If you are not sure if your hearing aids have a MANUAL T-Coil setting, please check with your Hearing Health Professional. Many times, they can be installed for a nominal fee. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  13. Hardwired Listening System as Phone Amplifier • Comfort Audio Duett New Personal Listener Telephone Kit 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  14. Assistive Technology for the Hard of Hearing 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  15. Telecommunication Devices • There are a variety of hearing assistive devices for the phone • For people who understand fairly well on the phone but just need more volume, auditory devices will help • Amplified telephones • Cordless amplified phones • In-line amplifiers • Amplified headsets • For people who hear but have difficulty understanding speech on the phone, non-auditory devices can provide captions to supplement hearing • Captioned phones and services 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  16. In-line amplifiers • Connects between the base of the phone and the handset of the phone • Telephone’s signal processing must occur prior to the amplification provided by the auxiliary amplifier • Will NOT work with cordless or phones with the dial pad in the handset of the phone 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  17. Strap-on amplifiers • Advantages: • Very portable • Will work with any phone including cordless phones • Disadvantages • Have to place and remove with each phone call • Only battery operated 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  18. Corded vs. cordless • Usually for residential use only • Degree of amplification varies • 20-55 dB • Features vary among products • Adjustable volume and/or tone • Adjustable ringer loudness/pitch • Audio output to connect neckloop • Visual signal indicators • Call waiting • Caller ID • Memory dial buttons • Built-in answering machine • Speakerphone • Bluetooth-enabled 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  19. ACDHH has Free Telephones, TTY’s, Alerting Devices & Speech Devices 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  20. Application for AzTEDP • Application form signed by professional • Conditions of Acceptance • Proof of AZ residency – Driver’s license, etc. • Proof of legal US residency and identity (2009) • Proof of name change IF that applies to consumer • Citizenship form • (CapTel Supplement if chosen) 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  21. Phone Communication Tips • Do not have anything in your mouth • Speak clearly, at a moderate pace • Do not use your speakerphone • Turn off any background sounds • If the person does not understand you, rephrase the sentence • Inform the listener when changing the subject • Check for understanding of vital facts (do not use yes/no questions, but instead ask content-context questions) • If they have trouble hearing, suggest our free phone program 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  22. What is Bluetooth? 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  23. Why is it called Bluetooth? • Named after the 10th Century Danish Viking king, Harald Blåtand known for his unification of warring tribes from Denmark including Skåne (present day Sweden) • Blåtand translated into English means “Bluetooth” • Selected by Bluetooth developers originally as a code name for the project but it stuck as the official name • Like its namesake, Bluetooth is intended to unify the many electronic devices marketed by the telecommunication and computing industries • BT symbol verifies device is BT-enabled 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  24. Bluetooth Communication 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  25. Bluetooth hub 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  26. When All This Isn’t Enough • Captioned options • If a captioned method is really, truly an option to explore….. • Does the person have internet in their home? • If so, we refer them to the FEDERAL program. 840i (internet) • If NOT……..here is the reality………with the AzTEDP landline only unit. (840) 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  27. AzTEDP provides the 840Captions will only show up on incoming calls where the caller honors this method. Good LUCK getting people to do that. Most calls will NOT be captioned due to this extra step. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  28. Offered free with certifying professional signature. • Captioning delay • No answering machine • Captions on 100% of calls • Requires internet and landline phone service. • AzTEDP can demonstrate it. • AzTEDP does NOT provide it. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  29. 840i is offered free by with certifying professional signature. • Captioning d-e-l-a-y • Has answering machine • Captions on 100% of calls • Requires internet and landline phone service. • AzTEDP can demonstrate it. • AzTEDP does NOT provide it. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  30. Clarity Ensemble • Purchase required • Captioning delay • Has answering machine • Captions on 100% of calls • Requires internet and landline phone service. • AzTEDP can demonstrate it. • AzTEDP does NOT provide it. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  31. A word of caution about captioned phones • It is time to stop saying “huh”, “what” and “could you repeat that”. Instead: • “Just a moment while I read what you are saying. Your patience is appreciated.” • “Hang on a minute while I read what you are saying on my special phone.” • “I can’t listen as fast as you talk, so I read what you say on my captioned phone. Bear with me, it will take a moment for me to respond.” 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  32. Mobile Captioned Telephone 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

  33. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014 More APPS!!!!

  34. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014 Thank You! Questions?????

  35. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014 Vicki Thompson AzTEDP Program PlannerV.Thompson@acdhh.az.gov 1-866-223-3412602-542-3365 v/tty Sean Furman Deaf Specialist S.Furman@acdhh.az.gov 602-888-0720 VP

  36. 16th Annual Assistive Technology Summer Institute; July 20 - 22, 2014

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