The contractor is expected to achieve Level 1.

1. The contractor is expected to achieve Level 1. • Level 1 would result in no delay of payment to the contractor. • Level 2 would result in the contractor being given notice to achieve Level 1 within 31 consecutive days. There would be delay of payment unless the 31 days have not resulted in Level 1 being achieved. Payment would then be withheld until the standard of cleanliness is reached. • Level 3 would result in the contractor being given notice to achieve Level 1 within 14 consecutive days. No payment will take place on the area cleaning portion of the invoice until rectification is complete (refer to clause 4.5.2 of the tender document). • Level 4 would result in the contractor being given notice to achieve level 1 within 7 consecutive days. A penalty equivalent to 10% of the monthly area cleaning cost will also be applied. No payment will take place for area cleaning until rectification is complete (refer to clause 4.5.2 of the tender document). This brochure explains and indicates the standard of cleanliness required within the operational area as awarded by tender to your company for the provision of solid waste services.

2. Standards of Cleanliness – Formal Residential Level 1 Desired standard of cleanliness

3. Standards of Cleanliness – Formal Residential Level 2 Fair / reasonable standard of cleanliness

4. Standards of Cleanliness – Formal Residential Level 3 Unacceptable standard of cleanliness

5. Standards of Cleanliness – Formal Residential Level 4 Totally unacceptable standard of cleanliness

6. Standards of Cleanliness – Informal Settlements Level 1 Desired standard of cleanliness

7. Standards of Cleanliness – Informal Settlements Level 2 Fair / reasonable standard of cleanliness

8. Standards of Cleanliness – Informal Settlements Level 3 Unacceptable standard of cleanliness

9. Standards of Cleanliness – Informal Settlements Level 4 Totally unacceptable standard of cleanliness