330 likes | 416 Views
dataVoice International Powerful Information When You Need It. Denna Sandoval Manager of Business Development. dataVoice International. Founded in 1989 – Telecommunications, mainframe, database administration and system integration specialist
E N D
dataVoice InternationalPowerful Information When You Need It Denna Sandoval Manager of Business Development
dataVoice International • Founded in 1989 – Telecommunications, mainframe, database administration and system integration specialist • Provide tightly integrated solutions that link multiple systems together • Integrate existing data and systems to improve utility operations and provide client with data integrity monitoring capabilities • Designed a line of products to meet the needs of the utility industry
Automated Call Processing • Telephone (Day/Night/Night 2 Modes) • Call answering, • Call routing by time of day or day of week, • Pre-configured holiday answering, • Priority account handling, • Report service problems, • Storm Mode Customer Messaging System – Temporarily disable call transfers
Automated Call Processing • Incoming Call Monitoring • Threshold Level Notification • Detailed Call Statistics Itemizing Usage By Customers
Web Solutions • Account Balance/Payment Information • Usage History and Graphs • Pay Bill By Credit Card/Check • Enter Outage/Trouble Report • Check Power Status
Automated Customer Service • Account Balance/Payment Information • Payment Arrangements • Bill Payment by Credit Card/Check • Call Delinquent Accounts • Monthly Credit Card Drafts
Outage Management & Prediction Systems • Automated trouble reporting via • Telephone, • Customer Service, • Web, or • AMR • Speaks up to date outage information to customers or displays information for CSR’s if they take the call • System can be expanded to allow for multiple services (gas, water, etc.)
And Displays Information For Each Department • Customer Service • Color Coded Screens • Operations/Dispatch • Tabular View • Connectivity View • Engineering • Mapping View • Management • Overview Statistics New Msg 5:11PM Thurs July 10 Jennings Sub Out 2,288 customers Restore time 2:45pm OK
Outage Management & Prediction System • Once power is restored, • System begins automatic call backs to verify power is restored. • Reports and Statistics immediately available • Automated Mail Merge Available
Anywhere Ops Allows For Remote Access To: • Outage Statistics Via E-Mail or WAP • E-mail Outage Statistics • Key Account Management/ Notification
Integration with AMR • Expands use of AMR beyond “just a billing tool” • Preventative maintenance • Proactive status polling • During outage reporting or after restoration • Provides increased revenue and cost savings • Keeps power flowing • Eliminates unnecessary dispatching • Labor and equipment savings on resolving temporary interruptions
Check Power Status Individual Meter Polling/“Pinging” • Individually ping a meter prior to dispatching a crew • Checks to see if power loss is on customer side • Bill service trip fee to consumer • Also checks voltage • Reduces unnecessary dispatching/service calls • Improves crew moral
Check Power Status By Connectivity Meter Polling/Pinging • Used to verify the source/location of an outage • Also used to confirm the restoration of power to meters • When integrated with dataVoice OMS, the meters are automatically polled by connectivity
Connectivity Meter Polling • Verify a prediction within the OMS • Pinpoint outage sources more quickly - Check meters above and below the prediction • Send crews to the correct location the first time • Save drive and look time
Connectivity Meter Polling • Verification of restored outages • Check the status of meters while the crew is on-site • Improve customer service by checking power status for other problems down line • A simple click on the status screen and a new ticket is entered into the OMS • Crucial edits provide for better decisions
Checking Meter Voltage • Immediately check the voltage on an individual or group of meters • Isolate power degradation problems • Increase customer satisfaction by responding in a faster more positive manner to customer needs and concerns (dims/blinks) • Available on all screens that allow for pinging
AMR Blink Analysis • Imports meter data from AMR system • Summarizes AMR and OMS data using connectivity • Predicts to likely source of problem based on the interruptions reported by the AMR system
AMR Blink Analysis • Side by side comparison of AMR and OMS data by specified date ranges • Removes blinks associated with outages • Indicates areas to perform right of way clearance • Saves drive and look time by predicting device problems using same prediction methods as OMS • Highlights equipment that is beginning to fail
Individual Consumer Blink Count Data Available From These Screens…
Key Core Requirements • Customer Information/Billing System • Telephone System – With ACD Queue • Internal Windows Network Extras: • Mapping System or Map Viewer • GIS System • SCADA System • AVL Software • Engineering Analysis Package or GIS System • AMR System With 2 Way Communication • Cell Phones With Text Messaging/Web Accessibility (WAP)
The Equipment • Dell Rack Mounted Power Edge Servers • Complete Hardware Coverage • 24 Hour Support • Automatic Daily Backups • 24 Hour System Monitoring
The Installation, Service and Support • On-site installation and training • Specialized training classes for customer service, operations, administration • 24 hour support • 24 hour system monitoring • Hands off administration • Data integrity checks