UNOG Learning Strategies and Activities - an overview

1. UNOG Learning Strategies and Activities - an overview Staff Development and Learning Section (SDLS)

2. Overview UNOG Staff Development and Learning SectionImages–Facts – Figures Brief Review of policy and strategy Learning Opportunities M&C – IT – Languages

3. UNOG Staff Development and Learning SectionImages – Facts – Figures

4. UNOG Staff Development and Learning SectionImages – Facts – Figures • Clients - approx. 3,000 • UNOG (Admin/Conf. Services) • OCHA • OHCHR • UNCTAD • ECE

5. UNOG Staff Development and Learning SectionImages – Facts – Figures >> 2006 >> • Management & Communication >>1,887 participants • Language Training >>2,245 students • Information Technology Training >>754 participants • International Recruitment Exams >>645 candidates • Local Clerical & Secretarial Testing >> 438 candidates • Pre-Retirement Seminar >>300 participants Total: 6,269

6. UNOG Staff Development and Learning SectionImages – Facts – Figures Testing and Examinations Interpreters LOCAL TESTS For all 6 official languages Translators Secretarial For all 6 official languages For all 6 official languages Précis-writers For all 6 official languages Accountancy SECRETARIAT-WIDE (INTERNATIONAL) COMPETITIVE EXAMINATIONS English, French Editors For all 6 official languages Clerical Verbatim Reporters Arabic, English, French, Spanish For all 6 official languages National Competitive Examination (NCE Examination subjects vary yearly Submission of the Personal History (P-11)

7. Learning Policy and Strategy

8. Learning Policy and Strategy Shared Responsibilities • Design and implement programmes based on United Nations core values/competencies and organizational and individuals needs • Ensure the use of the best possible learning methodologies and approaches • Ensure learning in the classroom equally for all participants in a creative and supportive climate • Ensure that learning needs on all levels are being fulfilled • Monitor and evaluate training and take action to ensure the highest possible quality of the learning programmes SDLS Staff Maximum learning outcomes Staff members Supervisors / Managers • Take an active part in the career development process • Commit to developemental goals • Take knowledge and skills back to the workplace, put them into practice and share with colleagues as appropriate • Assess the needds for the department/specific function/individual • Support professional developement and career planning aspirations of staff • Facilitate the release of staff members to participate in learning activities

9. Managerial Competencies Leadership Vision Empowering Others Building Trust Managing Performance Judgement/Decision Making Core Competencies Communication Teamwork Planning & Organizing Accountability Creativity Client Orientation Commitment to Continuous Learning Technological Awareness Core Values Integrity Professionalism Respect for Diversity Learning Policy and Strategy Competencies

10. Learning Opportunities M&C – IT – Languages

11. Career Support Centre Briefings: e-Pas, etc. Lunchtime Learning Sessions UNOG Orientation Programme Pre-retirement Seminar Professional Ethics and Integrity in our Daily Work Communicating Effectively in a Culturally Divers Environment Diversity Learning Opportunities M&C – IT – Languages Management and Communication FOR SPECIFIC TARGET AUDIENCE FOR ALL STAFF FOR SPECIFICFUNCTIONS Contracts • Team-based Interventions: • Teambuilding • Strategic Planning • Client Orientation Procurement Human Resources Module Integrity, Professionalism & Respect For Diversity LeadershipDevelopmentProgramme ManagementDevelopmentProgramme Project Management Org. DevelopmentI Interventions Competency Based Interviewing Supervisory Skills Performance Mgmt Professional Presentation Skills Powerful Presentations Collaborative Negotiation Coaching for Managers Mediation Effective Public Speaking 1Career & Life Planning NCE Orientation NCE Mentoring Professional Writing Skills 2Written Job Applications 3Effective Interviewing Train the Trainers GS DEV 1 GS DEV 2 GS DEV 3 TBC*

12. Learning Opportunities M&C – IT – Languages Management and Communication (continued) • Team-based Interventions • At client‘s request

13. Learning Opportunities M&C – IT – Languages Management and Communication • Team-based Interventions • Key success factors: • Process/ not a one-off activity • Preparation! • Results-based • Combined with managerial coaching • Practical, productive and fun

14. Learning Opportunities M&C – IT – Languages Management and Communication • Career Support Centre • First full year of operation in English and French • Mini-workshops 300 participants • Coaching 100 participants

15. New! Setting SMART Goals Giving and Receiving Feedback Mini-Workshops (3 hours) Managing Difficult Conversations New! Managing Stress New! Change Management New! Managing Mobility Transitions Learning Opportunities M&C – IT – Languages Management and Communication • Career Support Centre

16. Individual Coaching (1 hour) Small Group Practice Session (3 hours) PHP Review Individual Interviews New! Change Management Interview Practice Learning Opportunities M&C – IT – Languages Management and Communication • Career Support Centre (continued)

17. Learning Opportunities M&C – IT – Languages Information Technology Access 2000 Creating & managing a contacts list ECDL Certification FOUNDATION COURSES Excel 2000 Beginner Intermediate Advanced Creating & managing an attendance record workbook SPECIALIZED COURSES Lotus Notes Beginner Meetings & Group calendars PowerPoint Beginner Word 2000 Beginner Intermediate Advanced Footnotes, Endnotes, Bookmarks, Cross- References, Hyperlinks & Index Master Documents Sections Forms Windows Explorer 2000/WinZip Revision Tools Styles & table of contents Templates 2-hour "How to …" sessions On-line training

18. Learning Opportunities M&C – IT – Languages Information Technology • ECDL (European Computer Driving Licence) • Conclusion of successful pilot project (July 05-Nov 06) • 83 participants • 75 successfully certified at “Start Level“ = 90% success rate • New Phase of ECDL in 2007

19. Learning Opportunities M&C – IT – Languages Languages Arabic Beginner Intermediate Advanced GENERAL COURSES SPECIALIZED COURSES Chinese Beginner Intermediate Advanced English Beginner Intermediate Advanced Oral Expression English In the workplace Professional Writing Skills* Professional Presentation Skills* DistaceLearningProject* French Beginner Intermediate Advanced Oral Expression Written Expression Professional Presentation Skills* Oral Expression Russian Beginner Intermediate Advanced Language Proficiency Examination Oral Expression Placement TEST Spanish Beginner Intermediate Advanced Self-Study – Language Resource Centre Directed Self-Study (English, French)

20. Learning Opportunities M&C – IT – Languages Language Programmes • “Permancence“ in the Language Resource Centre • Open daily

21. Learning Opportunities M&C – IT – Languages Language Programmes (continued) • Approx. 86 different classes each term • 8 levels (E, F, S) • 16 levels (A, C, R) • Distance Learning Projects • OHCHR (Nepal) / DPKO (Afghanistan)

22. Thank you