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Avoiding Pitfalls in Write-On Installations

Avoiding Pitfalls in Write-On Installations. Write-On Track Record. 79% of all Write-On licenses installed are being actively used 3-6 months later Survey: “Are you actively using your Write-On handhelds and are you happy with them?” 79% say “Yes!”. Success Stories.

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Avoiding Pitfalls in Write-On Installations

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  1. Avoiding Pitfalls inWrite-On Installations

  2. Write-On Track Record • 79% of all Write-On licenses installed are being actively used 3-6 months later • Survey: “Are you actively using your Write-On handhelds and are you happy with them?” 79% say “Yes!”

  3. Success Stories • Benefits of WO are realized • Servers fight over them • “Wouldn’t want to do my job with it” • “I’m serving more customers” • Drink sales increase • Errors decrease

  4. Failures • “Doesn’t work” • Technical problem • Lack of commitment • “Don’t have time” • Management not all on board • One partner loves it, other doesn’t • Owner loves it, manager doesn’t

  5. Qualify Prospects • Only for those who really want it • All decision makers must be on board • Meet GM & shift managers • Identify WO Champion

  6. Wireless / Network • Site Survey! • AP placement • Signal strength • Walls / Construction • Power • Test cables

  7. Configuration / Setup • Abbreviations • Common Name • Meet with servers • Abbrev. Exceptions • Dedicated Server machine

  8. Training • Everyone involved • Plenty of time • Handwriting Game • Abbreviation List / Test • Mandatory Practice Sessions • Identify bad attitudes

  9. Followup • Issue Log • Tweak MI names/abbreviations • WiFi Site Survey during business

  10. Morale • Get bugs out before go-live • One bad shift can damage confidence • Keep management informed and on board • Be there for them

  11. Case Study #1 • Father and daughter restaurant • Father convinced by WO benefits • Daughter didn’t think it was a good idea • Daughter was the one managing day to day operations and supervising servers.

  12. Case Study #2 • System tested out great during installation and training • HHs worked great during day, through lunch rush. • Once dinner got going, all HHs had communications errors. • The problem? • APs connected to same circuit as lights – on dimmer.

  13. Case Study #3 • Similar to last case: Worked great during day and through beginning of dinner. • HHs had communications problems as soon as the band started to play • The problem? • APs on same circuit as band plugged amps into

  14. Case Study #4 • Husband and wife restaurant • Husband drove the WO project, training, shift management • Husband fell ill. • WO stopped being used.

  15. Questions&Discussion

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