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Image from: monstersandcritics/blogs/theworldinpictures/beer-thumb-550x357.jpg

Image from: http://www.monstersandcritics.com/blogs/theworldinpictures/beer-thumb-550x357.jpg. An angry customer. Image from: http://www.progets.com/simpsons/pics/angry%20on%20the%20phone.gif. Ten Minute Tips with CEO and Founder Mark Stutrud. The Good and Evil of Email .

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  1. Image from: http://www.monstersandcritics.com/blogs/theworldinpictures/beer-thumb-550x357.jpg

  2. An angry customer Image from: http://www.progets.com/simpsons/pics/angry%20on%20the%20phone.gif

  3. Ten Minute Tips with CEO and Founder Mark Stutrud The Good and Evil of Email Image from: http://www.rurdev.usda.gov/KS/Images/Email%20Logo.gif

  4. Creating your email password • Weak Passwords leave us wide open for hackers. • Ilovemykids; beerisgreat; footballisbetter are NOT good passwords. • Create a password to your email that includes special characters (*, &, %, etc.), numbers AND letters. • I%L^M(K)98716 is a great password

  5. Work-related issues only No personal email No forwarding of viruses, chain letters, or information that the addressee should not see. No use of company email to do work for a second job Use of email

  6. Personal email Image from: http://in3.org/images/bademail.gif

  7. Poor spelling=less credibility Image from: http://screenshots.en.softonic.com/en/scrn/50000/50596/3_emailmanager_compose.jpg

  8. capital letters=shouting Image from: http://farm4.static.flickr.com/3249/2843516297_132cb09b42_o.jpg

  9. What is wrong with this email? • Avoid abbreviations (LOL, etc.) • Avoid emoticons with business email • Do not speak against other coworkers or customers in e-mail • Use polite, professional language http://blogoscoped.com/files/bad-email.jpg

  10. Email signature—Bad example • Do not Include… • Hobbies/Interests; Quotes; “Frilly Fonts” Image from: http://longdistancemarketing.files.wordpress.com/2008/11/email-signature2.gif

  11. Email Signature—Good Example • Include… • Full name • Job Position • Email address • Phone Number Image from: http://blog.progravix.com/uploaded_images/dean_douglas_email_sig-729156.jpg

  12. Address the person professionally • Respond within 24 hours • Keep emails concise • Who • What • Where • When • Thanks Other important email reminders

  13. Be clear who should take action on the email Avoid reply all messages Include a detailed subject line of 3-5 words Use active, not passive, language Do not open email that looks unfamiliar (SPAM) Other important email tips Image from: http://ugly-halloween-costumes.com/scary/Spam/spam-big.jpg

  14. Speedy and accurate delivery Image from: http://matthewspainhour.myadventures.org/blogphotos/myadventures/matthewspainhour/speedy_delivery.jpg

  15. Keep the excellent beer coming—Keep our customers happy http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/08/woman-drinking-beer.jpg

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