Online Shopping from Paytm Mall

1. Introduction to PaytmMall Shop

2. WhatisthePaytmMallShopProcess? Applies the promocode offer Scans the QRcode Receives theproduct Offer Customer visits thestore Selects the desiredproduct Pays for theproduct Receives the cashback/other benefits

3. Customer visits the storeand asks for the QRcode Opens the Paytm Mallapp Taps on the Scanicon Scans the QRcode Overview of the PaytmMall ShopProcess :- PaytmMall

4. Makes payment and places theorder Goes through thecatalogue Selects theproduct Applies thepromocode Overview of the Paytm Mall ShopProcess Note- Don’t forget to select theoffer.

5. Receives the Order Id and the pickupcode Seller confirms the Order ID with the customer and processes theorder Overview of the PaytmMall ShopProcess Note- All orders once placed cannot be cancelled orreturned.

6. Handing over the product to the customer- Overview of the PaytmMall ShopProcess Generate your owninvoice (Both original and carboncopy) Handover the product tothe customer with the originalinvoice Get the customer’s signatureon the carbon copy of theinvoice Note: • Forreconcilingtheorder,youneedtoaddthePaytmMallOrderIDinyoursystemagainstyourinvoicenumber. • If it is an electronic product, please ensure that you have mentioned its IMEI/Serial Number on the invoice. • The Order will be marked as ‘Delivered’ by Paytm Mallteam.

7. There are two ways to check the pickup code- MethodsToCheckTheOrderIdAndThePickupCode Via PushNotification Via Paytm MallApp

8. Via Push notification- MethodsToCheckTheOrderIdAndThePickupCode The customer will receive the Push notification on the Paytm Mall App along with the OrderID and PickupCode i 791365 Note: Please ensure that you have enabled the Paytm Mall Push notificationfeature.

9. Via Paytm Mall App- Test MethodsToCheckTheOrderIdAndThePickupCode Open the Paytm Mall appand tap on the My Profiletab i ii ii Tap on the My orderstab i

10. MethodsToCheckTheOrderIdAndThePickupCode 3749031466 iv Tap on the respectiveorder iii iii v The customer can checkthe Order ID here iv v The customer can checkthe pickup codehere

11. To search for the required product, follow these steps- HowCanYouSearchForTheRequiredProduct? • The QR code placedon the cashcounter Test • It has a store created for the seller inside thePaytm Mall app

12. Open the Paytm Mall app and follow these steps- HowCanYouSearchForTheRequiredProduct? 1 1 Click on the Scanbutton 2 The QR scanner opensup Place the phone in front ofthe QR code to scanit 2

13. The seller’s store will open up, displaying all the products in it- HowCanYouSearchForTheRequiredProduct? LEDTelevision 4 3 3 Click on the Searchoption 4 Type the name of theproduct here

14. HowCanYouSearchForTheRequiredProduct? 5 Select the desiredproduct 5

15. The product page willappear HowCanYouSearchForTheRequiredProduct? Check the Seller detailshere 6 6 6 Choose the promocodeyou need toapply 7 7a 8 7 The cashback amount willappear 7a Click onBuy 8

16. HowCanYouSearchForTheRequiredProduct? 9 Select the DeliveryAddress Click on Proceed toPay 10 9 10

17. HowCanYouSearchForTheRequiredProduct? The payment will bemade via PaytmWallet 11 11 • In case the customer wants to pay through some other mode of payment, or doesn’t have the sufficient balance in his/her Paytm Wallet, he/she canchoose from these paymentoptions: • Creditcard • Debitcard • NetBanking • UPI 12 12

18. Once the customer receives the order summary, the merchant has to raise the invoice for thecomplete • amount and mention the Order Number on theinvoice HowCanYouSearchForTheRequiredProduct? 13a Check the Order IDand pickup codehere 13 13b

19. ThanksEveryone! For any query, please raise a ticket using the Seller Helpdesk tabon your sellerpanel.