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DIY Quality Health Check Workbook

This workbook is a time-saving, reliable tool to assess and improve quality management in non-profits. It provides a structured approach to evaluate current practices, identify areas for improvement, and plan for success. Utilize it to streamline your quality review process and demonstrate compliance effectively. Access step-by-step guidance and sample answers for thorough self-assessment. Enhance your organization's credibility, efficiency, and sustainability with this comprehensive tool.

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DIY Quality Health Check Workbook

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  1. DIY Quality Health Check Workbook Why Use This Workbook? It is a time-saving, reliable way to check on how you are doing with managing quality - as a starting point for planning and gaining support for your ideas. How to Use This Workbook • Keep a master copy and create a working copy that you can edit • For a quick check: take some time to think through your quality activity and needs - an hour should be enough • Fill in your answers (some sample answers are shown in grey text to prompt you) • Or you can take a little more time and involve others to think with you - on a regular basis if you wish • Skip any sections that are not helpful or relevant - but don’t avoid difficult issues raised by the prompts • Focus on finding out how you are doing now and what you need to do next to achieve improvement • Identify any help you might need to make progress with quality activities and make plans • Edit this workbook to make a slide presentation if you want to present your findings and plans • Add a completed workbook as an appendix to a Business Case - as evidence of background thinking • Submit a completed workbook as evidence for quality review and accreditation if you wish • If you have any queries or you would like some help with using the workbook feel free to contact Quality Squad • www.qualitysquad.org.uk

  2. Our main quality systems, frameworks and activities • SP QAF, Hallmarks of an Effective Charity, Mind Quality Mark, Visible, PQASSO, Matrix, etc. • Monthly check and update - 1 standard(s) per month • Annual and quarterly monitoring and 3-yearly independent reviews Our main quality stakeholders - people/organisations who expect us to work on quality • Our commissioners: Local Authority/NHS • Our funders: Big Lottery • Our regulators: Charity Commission, CQC • Our service users Why we work on quality - the benefits it offers • Ensures efficiency and effectiveness • Reduces risk and improves robustness • Records improvement, good practice, excellence and innovation • Demonstrates compliance • Facilitates review • Promotes good PR • Maintains brand integrity • Enables network membership • Assists marketing • Supports current business contracts, new business development, other fundraising and sustainability in general

  3. Our Current Quality Performance - Score Profile Chart (Subtotal scores from each section of the Scoresheet) 25 20 15 10 5 Leadership & Planning Frameworks & Standards Preparation & Review Evidence Resources & Management Opportunities

  4. Our Strengths Our Problems or Areas of Weakness Our Most Important Gaps Our Main Ideas/Plans

  5. DIY Quality Health Check Workbook • Quality Squad • Supporting Quality Accreditation and Development • Our vision: quality without tears! • We want to help not-for-profit organisations to prove how worthwhile they are and increase their income. We have unique insight into quality systems: we want to use our practical expertise to help organisations gain the recognition they need easily and quickly - saving time and money. A key part of our contribution is supporting organisations through quality review processes: helping them demonstrate compliance. • Find out more and subscribe to our newsletter here: • www.qualitysquad.org.uk • Contact us via our website or: • squad@qualitysquad.org.uk

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