A systems driven approach

1. Unlocking India’s Urban Potential A systems driven approach

2. Key Thoughts 01 02 03 In its current state, Urban India is a roadblock to India’s growth; Urban governance & management deficit is the key impediment — A paradigm shift is required Incrementally fixing 4000+ cities is impossible — urban transformation is required at speed and scale • City Managers need tools for decision-making, especially on: • development works, • financial planning, • monitoring and forecasting

3. Current State of Urban Affairs

4. India’s urban development agenda is ambitious and urgent • Meaningful public participation in decision making, planning and follow up through inclusive platforms. Provide basic services to all citizens including access to housing, safe drinking water, sanitation, nutritious food and healthcare. SDG 11: Make cities & human settlements inclusive, safe, resilient & sustainable • Improve planning, administration and access to urban services through digital platforms and tools Promote safe, accessible and green public spaces • Enhance capacities of local governments in data collection, mapping, analytics and evidence based governance • Strengthen city resilience and reduce the risk and impact of disasters National Urban Missions • Improve connectivity and support innovative and green initiatives

5. Urban India impedes India’s Evolution to a 10 Trillion Economy BUT urban transformation is a gargantuan challenge OPPORTUNITIES CHALLENGES • City governance, planning and finances are chronically weak • Most urban areas are unplanned: where development plans exist, they are overly restrictive • Urban management severely fragmented, ad-hoc • City revenues only cover 28% of financial needs3 • Spatial & physical planning oblivious to economic planning • Planned urbanization is key to India’s future; By 2030, 70% of GDP is expected to come from urban areas1 • India is estimated to be between 47% - 78% urban as of 20112 • Digitalization has taken hold. JAM has transformed civic behavior; GPS will bring further transformation • Unlock the collective economic potential of the urban system through Competitive Federalism; and deliver Ease of Living Sources: McKinsey Global Institute, Indian Economic Survey, Indian Municipal Finance Report

6. City Managers operate in a reactive or crisis mode and are besieged by expectations of numerous stakeholders • Elected • Representatives • Citizens • Lacking appropriate tools to comprehend, analyze and act in a timely manner • Data is unreliable and seldom updated • Information is in numerous silos • Zero use of geographic information; reducing cognition of scope • Ground realities rarely analysed • Overloaded with decision-making across diverse domains, often under duress • Overly Dependent on a few, select, staff for day-to-day functioning and external consultants for innovation State Government Officers Municipal Employees • Business • and Industry

7. 142 - The highest rank an Indian city (Hyderabad & Pune) achieved in the Mercer Quality of Life Index in 2018 6 • 60 Crore man hours lostto traffic congestion in Bangalore 7 • 12 processes to start a business in Mumbai as compared to 5 in OECD 8 • Only 28% of the financial needs of ULBs are self generated • 4.5 municipal employees per 10,000 citizens in India’s leading cities; the situation is more dire in smaller ULBs 4 • Flooding in Chennai led to $2.2 billion in estimated losses 5 • 3% per year - GDP Loss Due to Lack of Urban Planning1 • 1.3% per year GDP Loss Due to Lack of Digital Land Records2 • JNNURM projects completed – 8.9%3 Growing Citizen Dis- satisfaction • Deepening • Crisis in • Cities • Impact • on • India Thecost of inaction and governance failure is unaffordable Sources: McKinsey Global Institute, Comptroller Auditor General of India, Janaagraha, World Bank, SwissRe, Mercer, Bangalore Development Authority

8. NUeGP - Reimagining Urban Governance

9. WHY E-GOVERNANCE? WHY E-GOVERNANCE • WHY E-GOVERNANCE • WHY E-GOVERNANCE WEF’s ‘Future of Government – Transformations’ factors: Ultra-urbanization Demographic divide New governance models Political turbulence Mega disruptions The Technological imperative • THE SEVEN MEGA SHIFTS • Government as an enabler instead of a solution provider • Made-for-me service delivery • Distributed governance • Data-smart government • Alternative forms of government funding • Just-in-time civil service • A new basis for national prosperity • DRIVERS OF CHANGE ARE AVAILABLE TO INDIA • Demographic drivers • Societal drivers • Economic drivers • Digital technologies • Exponential technologies • Cyber-physical systems technologies

10. “A data revolution in the making”From UN Secretary General’s ‘SDG Report 2018’ • Data from national statistical and data systems… are especially important in identifying those left furthest behind, since data are increasingly disaggregated by income, sex, age, race, ethnicity, migratory status, disability, geographic location and other characteristics. This type of detailed information is the basis upon which effective policies are shaped. • “Place”, or geographic location, is critical for ensuring that no one is left behind. Geographic location is needed to know where a situation is present or where an event has occurred, and to allow decision makers to respond.

11. The future: Embracing the Digital

12. NUeGPis a National Digital Platform to drive a quantum change in urban governance • Acts as a Public Good • Government has strategic control • Federated architecture • Secure and private by default • Eliminate procurement challenges for states Urban Solutions Commissioner Dashboards Citizen Apps Urban Ecosystem Industry Citizens Government Urban Expertise on Tap Institutions Employee Apps MOHUA Dashboards NUeGP Platform ... Layered & Integrated data across agencies Built on Spatial Visualization Tagged to Individual (UID) & GIS) AI powered Decision Support Systems Urban Data (Properties, Citizens, Financial, Assets, Traffic……) Jan Dhan, Aadhaar, Mobile, GIS, UPI, BBPS, India Stack

13. Delivering positive Outcomes for all stakeholders For Cities For City Managers For Citizens For Governments • Improved time bound delivery of urban services • Enhanced Transparency and Accountability • Improved Financial Management • Know Real Time Financial Position • Assess Credit Ratings with data • Automated budget tracking and enforcement • Ease of Doing Business to attract Investments • Improved Financial and Environmental Resilience • Enhanced revenue generation • Increased coverage and collection • Identification of new revenue sources • Integrated dashboards and analytics across departments • Data Driven Performance Management and Accountability • Coordination within departments and across agencies • Speed and accuracy gains in • Issue and Cost Benefit Analysis • Decision Making • Access urban services with ease via multiple channels (Mobile, Web, Citizen Service Centres) in all cities across India • Ready access to information • Automated and guaranteed status updates from city governments on all issues • Improved quality of life • Improved trust and collaboration with city officials to address civic issues • Data Driven Planning and Policy making • Real Time tracking of mission progress • Faster program implementation • Immediate fund disbursal on verification of project milestones • Enable states and cities to focus on governance • Catalyze nationwide innovation and competition amongst cities • Bridge the digital divide between states

14. Thank You