Success in FM… The Necessary Ingredients

1. Success in FM… The Necessary Ingredients Energy/Facilities Connections 9th Annual Conference May 7-9, 2013

2. Those ingredients are…… • Strong Leadership • Investment in our people • Consistent learning • Adaptable to change • Being a Change Agent • Acting as a Futurist

3. Facility professionals need to stay focused on remaining in the productivity business by creating workplaces that engage, empower and enable the workforces that we serve.

4. Creating a Higher Value • Today’s workplace is hardly business as usual • There are four generations in the workforce with different work-style and life-style demands • Footprint consolidation is happening everywhere • Healthy employees are a must, there is a need to focus solely on core business. If employers don’t positively impact the environment, they won’t be in business. • If employers don’t positively impact the environment , they won’t be in business.

5. Successful Adaptation and Continuous Growth “It is not the strongest of the species that survive nor the most intelligent that survive. It is the one that is adaptable to change.” Charles Darwin

6. Growth comes from facing challenges • Advanced technology solutions • Complex organizational structures (teleworking, fluctuations in labor force, alternative workplace strategies) • Keeping the skills and knowledge of your FM personnel current • Contract governance-Outsourcing • Pressures to address sustainability issues

7. Sustainability • Complex Building Technology • Preparedness • Quantity and Complexity of FM Data • Finding Top Talent • Elevating the FM Profession • Economic Recession & Aging Building Stock • Evolving Skill sets and Business Acumen • Enhancing Workplace Productivity • Changing Workplace IFMA Current Trends & Future Outlook in FM 2011

8. Top 10 Workplace Trends of 2012 • Integration of Workplace Solutions: Creating Higher Value • Workplaces that Promote Sustainability • Inclusive Workplaces • It’s All About Me: Rewards and Recognition • Virtual Workforces • The Built Environment as a Driver of Employee Engagement • Evidence-based Space Design • Quantifiable Employee Health & Wellness Initiatives • Psychological Health in the Workplace • Flexible Workplaces

9. Best Practices or Leading Practices? • Why do we study trends? Strive for best in class practices? • Best for who? Best when? Best in what situation? • The definition of Best Practices is: “a working method, or set of working methods, which is officially accepted as being the best to use in a particular business or industry, usually described formally and in detail” • You must decide!

10. Change Agent and“Solution Architect”

11. “Life begins at the end of your comfort zone” Neale Donald Walsch

12. FM Organizational Re-Commissioning • Re-examine the objectives of your FM organization • Question the current criteria for measuring performance • Create and document processes you seek to achieve greater success • Verify, document, and report actual performance

13. Be a Futurist Wanted: A FM who likes unbelievable challenges, tolerates strange happenings, “sees” into the future, handles a 10:1 ratio of questions to answers, cultivates a sixth or maybe even seventh sense, deals with complicated requests, copes with multiple in-bounds and expertly balances needs versus wants.

14. Leadership = Victor not Victim • VictorVictim • Ownership Blame • Accountability Excuses • Responsibility Denial • Have the courage to be a Victor!

15. Leaders are willing to invest in people… • Time • Money • Conversation…is aprofessional sport. Who you are is a result of the conversations you are having!

16. “Hope is not a strategy.” Teena Shouse, CFM, IFMA Fellow

17. Be alert to opportunities • Stay at the forefront of technologies and best practices • Training, reading, networking • The right perspective – a changing workplace can be a great source of personal and professional satisfaction

18. Training • CFM-Certified Facility Manager • FMP-Facility Management Professional • SFP-Sustainability Facility Professional • RPA-Real Property Administrator • BOC-Building Operator Certification • FMA- Facility Administrator • MCR-Master of Corporate Real Estate

19. Conferences and Publications Training • NFM&T conferences semi-annually • APPA Conferences • Energy/Facilities Connections • IFMA Facility Fusion and WWP • Buildings Operations Magazine • Facility Management Journal • ……….

20. The Ambition Effect(Internal desire to attempt something new) • Ambition triggers action • Every action creates an experience • Experience reveals the possibilities • The possibilities inspire new ambition or action

21. Our Ultimate Goal • FM professionals are to provide a safe, healthy and productive work environment. • We must make our companies competitive. • A highly motivated and productive workforce that is constantly learning and adapting to new realities, training, and professional development.

22. “Faith is taking the first step without seeing the whole staircase.” Martin Luther King, Jr.

23. Discussion &Contact Information Teena Shouse, CFM, IFMA Fellow Facility Engineering Associates, P.C. Teena.Shouse@feapc.com 913-486-8847 www.feapc.com Thank you!