1 / 21

English Health Train

English Health Train. Bridges to Opportunity: Workforce Development for English Language Learners October, 2006. San Francisco Welcome Back Center International Health Workers Assistance Centers. A program of Community Health Works of San Francisco, a partnership of CCSF & SFSU

doctor
Download Presentation

English Health Train

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. English Health Train Bridges to Opportunity: Workforce Development for English Language Learners October, 2006

  2. San Francisco Welcome Back CenterInternational Health Workers Assistance Centers A program of Community Health Works of San Francisco, a partnership of CCSF & SFSU EHT project funded by The California Endowment, The California Wellness Foundation, and Kaiser Permanente

  3. Mission Statement To build a bridge between the need for linguistically and culturally competent health services in underserved communities and the pool of internationally trained health experts living in California.

  4. Identified Barriers • Participant level • English language proficiency • Loss of professional identity • Economic issues • Lack of familiarity w/ U.S. health system • Structural level • Complexity of licensing processes • De-value of foreign credentials • Professional associations’ reservations

  5. Profile of Target Learners • Diverse languages and cultures • Length of time in U.S. varies greatly • Majority trained as doctors, nurses, dentists • Lack of clarity about career goals in U.S. • Completed variety of ESL classes

  6. The Pilot Program • One year, 360 hrs. • Three courses • Core group • Diverse FTHPs • Low intermediate ESL • Rigorous evaluation

  7. Profile of Pilot Participants • 13 countries • 7 languages • 8 health professions • 2 mos. > 10 yrs. in U.S. • 75% females, 25% males • different obstacles, goals, & levels of confidence

  8. Sources of Content • Health care professionals • Health care texts & journals • Authentic materials • Current media • Internet sites

  9. Materials Design

  10. Exploring Career Goals in Health Care Module 1 • Career Paths in Health • Job Search Strategies • Workplace Expectations • Professional Development

  11. Communicating with Patients and Families Module 2 • The Patient-Health Professional Relationship • Patient-Centered Interviews • Communicating with At-Risk Patients • Handling Challenging Situations

  12. Communicating with other Health Professionals Module 3 • Assertive Communication with Co-Workers • Working on a Health Care Team • Telephone & Email Communication • Instructing & Supervising other Health Professionals

  13. Exploring Critical Issues in Health Care Module 4 • Understanding U.S. Health Care Systems & Issues • Alternative Health Perspectives • Caring for an Aging Population • Legal & Ethical Issues in Health

  14. Intercultural Communication in Health Care Module 5 • Beliefs & Traditions about Health and Illness • Cultural Diversity in Health Care • Racial & Ethnic Health Disparities • Exploring the Needs of our Communities

  15. Course Components • Student materials (5 modules/40 units) • Teacher guides (5 modules/40 units) • Listening CD (by module/unit) • Project Workbook (w/ online activities) • Assessment tools

  16. Course Options • One-year program • Two courses • One course • Series of workshops • One-day workshop

  17. Evaluating the Courses • Feedback from participants • Feedback from instructors • Review by ESL experts • Review by Advisory Committee • Achievement of objectives

  18. Level 1 Level 2 Level 3 97% satisfaction Oral assessment: average 55% gain Written assessment: average 98% gain (Unintended outcomes) Final Results of Pilot

  19. Unintended Outcomes • 11% took and passed licensing exams • 22% enrolled in health programs • 28% got jobs in health care • Formed community of support • Gained confidence to achieve goals

  20. …I improved my English, I learned a lot about the health care workplace, but above all, I regained self-confidence. …Now I know what I want to do. I have no doubt I can work in this country, pursue my education and be successful. …We come from different countries and cultures, but we all have the same goals: to work in the health care field, serve the whole community with our skills…and gain personal satisfaction.

  21. San FranciscoWelcome Back Center 1860 Hayes Street San Francisco, CA 94117 (415) 561-1833 aechever@ccsf.edu Hosted by City College of San Francisco and San Francisco State University www.e-welcomeback.org

More Related