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TAG & TAX

TAG & TAX. NCVTS OVERVIEW 2013 PERSONAL PROPERTY ADVANCED SEMINAR. TOPICS. APPEALS & ADJUSTMENTS VALUES SITUS DEFAULT ADDRESS COUNTY TRANSFER WEBSERVICE CALLS ACP U-DRIVE-IT EXCLUDED LEASED VEHICLES TAG TRANSFERS ABSTRACT STATUS. APPEALS & ADJUSTMENTS.

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TAG & TAX

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  1. TAG & TAX NCVTS OVERVIEW 2013 PERSONAL PROPERTY ADVANCED SEMINAR

  2. TOPICS • APPEALS & ADJUSTMENTS • VALUES • SITUS • DEFAULT ADDRESS • COUNTY TRANSFER • WEBSERVICE CALLS • ACP • U-DRIVE-IT • EXCLUDED • LEASED VEHICLES • TAG TRANSFERS • ABSTRACT STATUS

  3. APPEALS & ADJUSTMENTS • CITIZEN MUST APPEAL TO THE COUNTY • CITIZENS HAVE 30 DAYS BEFORE AND AFTER THE DUE DATE TO APPEAL. • LPA/DMV CANNOT CHANGE VALUE • ONLY THE COUNTY MAY CHANGE VALUE.

  4. PROPERTY TAX VALUES • Values are currently provided by TEC as they have been in the past (process not changed) • File is sent from TEC, loaded in the VTS and valued during the upload process • LPAs/DMV cannot value a vehicle for property tax purpose. • HC , CT & UT appear to be the most difficult to value due to the length not being provided • We are working with TEC to review the valuation process especially on these body types

  5. SITUS • IF THE COUNTY CODE OR ADDRESS IS NOT CORRECT THE LPA/DMV MUST MAKE THE CHANGE • IF THE ADDRESS & COUNTY ARE CORRECT BUT THE SITUS DISTRICT IS INCORRECT THE COUNTY MUST MAKE THE ADJUSTMENT

  6. DEFAULT ADDRESS • EACH COUNTY MUST HAVE A DEFAULT ADDRESS • IF FOR ANY REASON STARS MAKES A CALL TO THE VTS FOR A NEW TAX AMOUNT AND THERE IS NOT A MATCH BETWEEN THE ADDRESS FROM DMV TO THE ADDRESS IN THE SITUS REPOSITORY IT WILL USE THE DEFAULT ADDRESS ( WHICH MAY RESULT IN A HIGHER TAXES)

  7. DEFALUT ADDRESS CONT • GENERIC ADDRESS- DO NOT RELY ON THESE ADDRESSES EACH MONTH. THEY WERE PROVIDED AS A TOOL HOWEVER YOUR FIRST PRIORITY SHOULD BE TO UPDATE YOUR SITUS REPOSITORY • UNECESSARY CALLS TO VTS FOR RECALCULATION • DIFFERENT TAX AMOUNT DUE • DEFECT HAS BEEN CORRECTED

  8. County Transfers • PRE BILLING • COUNTIES RECEIVE TRANSFERS FROM OTHER COUNTIES. THESE RECORDS NEED TO BE UPDATED IN THE STARS SYSTEM. • IF NOT STARS WILL MAKE WEBSERVICE CALL TO RECALCULATE TAX AMOUNT IN THE WRONG COUNTY • POST BILLING • COMBINED NOTICE HAS THE RIGHT ADDRESS BUT WRONG COUNTY. CITIZEN MUST GO TO LPA TO CHANGE.

  9. WEBSERVICE CALLS • WHY DID LPA CHANGE MY BILL? • LPA CANNOT CHANGE A BILL • WHEN A WEBSERVICE CALL IS MADE THE VTS WILL VOID BILL AND CREATE A NEW ABSTRACT. • THIS MAY OR MAY NOT HAVE BEEN INICIATED BY THE LPA AGENT. LPA/DMV CANNOT SEE THE BILLS JUST AMOUNT DUE. • LPA/DMV DOES NOT VOID AND CREATE TAX BILLS • VTS/STARS SITUS ADDRESS • IF SITUS ADDRESS FROM STARS DOES NOT MATCH VTS REPOSITORY THE ADDRESS WILL DEFAULT. ADDRESS MAY BE SIMILAR OR A VARIATION. THIS WOULD CALL FOR AN ALIAS TO BE CREATED.

  10. CONFIDENTIALITY PROGRAM

  11. U-DRIVE-IT • WHAT ARE U-DRIVE-IT VEHICLES? • THESE ARE RENTAL VEHICLES AND ARE TAXED UNDER THE GROSS RECEIPTS SUBMITTED TO THE COUNTY • HOW ARE THESE HANDLED IN THE VTS? • THESE VEHICLES ARE EXCLUDED FROM VTS AND CANNOT BE TAXXED UNDER G.S.105-330 • CITIZEN MUST GET THIS CORRECTED AT THE LPA • CITIZEN MUST HAVE USE CODE (PASS) CHANGED AT DMV DURING RENEWAL PROCESS FOR TAX TO BE GENERATED.

  12. EXCLUDED VEHICLES • HOW ARE THESE BILLED? • THESE VEHICLES ARE BILLED OUTSIDE OF THE VTS AS UNREGISTERED VEHICLES • THE VTS PROVIDES AN EXEMPT EXCLUSION REPORT THAT IDENTIFIES THESE VEHICLES. • ONLY NEW ISSUANCES WILL SHOW UP ON THIS REPORT • EXAMPLES OF EXCLUDED VEHICLES • PERMANENT MULTI YEAR TRAILER PLATE • 3 MONTH FARM PLATE • IRP

  13. LEASED VEHICLES • WHO PAYS THE TAXES? • LESSE IS NOW RESPONSIBLE FOR THE TAXES • TAX SHOULD NOT BE RELEASED UNLESS VEHICLE IS EXEMPT • COMBINED NOTICE WILL BE MAILED TO THE LESSEE • REIMBURSEMENT OF TAXES IS BETWEEN THE LESSEE AND LESSOR

  14. TAG TRANSFERS • NOTICE RECEIVED HAS INCORRECT VEHICLE DUE TO TAG TRANSFER • CUSTOMER HAS TRADED VEHICLES • THE TAX WILL BE RECALCULATED AT TIME OF REWEWAL ON THE NEW VEHICLE • UTILIZE TAX ESTIMATOR ON DMV FOR NEW AMOUNT • CANNOT RENEW ONLINE • ENHANCE REQUEST FOR STARS TO UPDATE THIS PROCESS SO THE INVITATIOIN TO RENEW WILL BE ON THE NEW VEHICLE

  15. VTS ABSTRACT STATUS • VOIDED • A NEW ABSTRACT HAS BEEN CREATED DUE TO A WEBSERVICE CALL OR A SITUS ADJUSTMENT • BILLED • ABSTRACT IS READY FOR PAYMENT • RFB • ABSTRACT HAS BEEN THROUGH THE SITUS AND VALUATION PROCESSES AND IS “READY FOR BILLING” • RECEIVED • ABSTRACT HAS BEEN CREATED AND NEEDS SOMETHING DONE TO MAKE IT RFB SUCH AS SITUS, VALUE OR NOTE APPROVAL ETC… • NOT BILLABLE • RECORD IS EXEMPT OR HISTORICAL DATA THAT WILL NOT GENERATE A TAX AMOUNT DUE.

  16. WHY CAN’T I ADJUST THE BILL? • ISSUE PLATE SERVICE • WHEN PURCHASING A NEW PLATE FOR A VEHICLE THE CITIZEN ALREADY OWNS OR IS BUYING A TITLE AND PLATE IN THE SAME TRANSACTION. THE ABSTRACT CANNOT BE ADJUSTED FOR THESE TRANSACTIONS. CUSTOMER MUST PAY TAXES AND THEN APPLY FOR REFUND. • THERE IS AN ENHANCEMENT REQUEST TO FIX THIS ISSUE.

  17. THINGS TO REMEMBER

  18. WHO DO YOU CALL???

  19. GHOSTBUSTERS

  20. TAG & TAX CONTACT INFO • WHAT NUMBER DO I CALL? • Counties & Citizens should contact the HB1779 call center @ • Helpdesk is for the LPA • LPA can only change county code and address

  21. Changes to County Contact & Website • County information printed on invitation to renew • County information on DMV Website This information must be sent to: Robin Rogers @ robin.rogers@dornc.com

  22. TRANSITION TO DOR • DOR WILL BE YOUR SOURCE OF CONTACT • EMAIL OUR TEAM WITH YOUR ERRORS, ISSUES, COMMENTS OR CONCERNS • CONTACTING FARRAGUT OR DMV WILL ONLY DELAY YOUR RESPONSE AS THESE ISSUES WILL BE FORWARDED TO OUR TEAM FOR REVIEW

  23. NCVTS USER GROUP • ROLES OF THE USER GROUP • Review and discuss possible solutions to issues the counties may have • Review enhancements request to determine business need and feasibility • Get feedback from counties to ensure things are going well • Networking • Provide feedback to developers

  24. NCVTS USER GROUP MEMBERS • NC VTS User Group: • Chair- Tina Stone, PPS - NCDOR • Hosea Wilson- Chowan Co • Ed Parker-Henderson County (IT) • Tricia Peterson- Mecklenburg Co • Mark Edney- Henderson Co • Sherri Blackwell- Buncombe Co • Greg French- Guilford Co • Terri Robbins- Wilson Co • Betsy Cummings- Robeson Co • Alan Lumpkin- Wayne Co • Debra Raynor- Onslow Co • Melissa Austin- Randolph Co • Tina Abernathy- Montgomery Co • Diana Wood- Wilson Count (Finance

  25. Additional Resources • NCVTS Training Guide • NCVTS County User Guide • Farragut Learning Center • Power Users for you Region • Department of Revenue Contacts • Tina Stone – tina.stone@dornc.com • Dave Duty – david.duty@dornc.com • Robin Rogers – robin.rogers@dornc.com • Travis Isaacs – travis.isaacs@dornc.com

  26. QUESTIONS

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