Question of the Day

1. Question of the Day • Within your groups, make a list of different ways people communicate. • Longest list wins!

2. Communication Skills

3. The Importance of Communicating • Skills don’t just happen…Need to practice! • Start and Keep Relationships strong • Help people grow closer (shared interests..) • Vital to many areas of your life (work place, marriages)

4. Communication Skills • Communication: The exchange of thoughts, feelings, beliefs and wants between two or more people.

5. Communication Skills

6. Communication Skills • Sometimes verbal and non verbal messages can send two different messages. For that reason, be aware of the non verbal messages you send= MIXED MESSAGE: occurs when your words say one thing but your body language says another. (i.e. “sorry” while grinning) • What does that tell the other person? Other examples??????

7. Communication Skills • You Messages: (blame /aggressive) • “You can’t do anything right!” • I Messages- A statement from your feelings/viewpoint: • “I’m mad because I wanted to work on the project together”

8. I Statements… • You never call me when I ask you to! • Will you clean your room? I’ve asked you to do it five times! • You are so annoying when you tease me! • Why don’t you grow up and stop acting like a baby?! • Will you stop interrupting me? • You’re such a loud mouth! • It’s your fault I got in trouble! • You never listen when I give you directions! • You never let me do anything! • You are so moody sometimes!

9. Communication Skills • Effective Verbal Communication: • Speaking Skills Listening Skills • Be clear Active Listening • Use “I messages” Pay attention • Stay Calm Use correct BL • Stick to the point THINK first • Choose the right time/place Ask open Questions • Be aware of tone and B Language

10. Communication Skills • Listen • Look the person in the eyes • Ask questions • Hear a person out • Resist distractions • Be open-minded • Interrupt • Raise your voice • Call names • Blame • Threaten • Laugh at people • Assume you understand • Make judgments • Say “always” or “never” • Offer advice when it’s not asked for Dos Don’ts

11. Partner A: Leave the room, and be respectful of other classes in the hallway please!

12. Partner B: While they are telling you story, look at the clock, tie your shoes, don’t talk fiddle with your paper. Roll your eyes…in other words don’t pay attention!

13. Partner B: Leave the room, and be respectful of other classes in the hallway please!

14. PARTNER ‘A’ • Listen attentively. Make eye contact. Nod head approvingly. Lean forward. ask open ended questions such as, ’then what happened?’ ; “how did that make you feel?”

15. Partner B: Leave the room, and be respectful of other classes in the hallway please!

16. Communication Skills:PRACTICE: • Partner A: Describe in full detail, your last family vacation- where you went , who, fun? Why…

17. PARTNER ‘B’ • Describe your most proud or embarrassing moment thus far in your life.

18. Communication Skills • Active Listening is hearing, thinking about and responding to the other person’s message. • More Listening Tips! • Concentrate on what the other person is saying. Don’t be thinking about what you are going to say next or interrupt. • Nod your head to show you are listening- give feed back”(then what happened?” • Let the person finish speaking! • Stay calm- even if you’re hearing something you don’t like • Keep an open mind; Listen even if you disagree accept that others won’t always think the same way you do.

19. Video Clips • Non Verbal • http://www.youtube.com/watch?v=VfDWQG47pAQ • http://www.youtube.com/watch?v=ZwiNFcghrks • Verbal • http://www.youtube.com/watch?v=D5hMN_XkPQA