CSE 404 – Software Project Management

1. CSE 404 – Software Project Management TeamWork

2. Groups • Evaluated on how well it solves problem • Only purpose is developing solution • No individualized rewards • Meetings limited & often inefficient • Discusses tasks to little outcome • Poor coordination of efforts

3. Teams • Shares leadership & responsibility • Directed to solve well-defined problem • Evaluated individually & collectively • Utilizes open-ended discussions to draw out ideas • Active solving problems in meetings • Discusses, decides, & does real work together

4. Stages in Team Building Forming Storming Norming Performing

5. Stage 1: FORMING • Defines problem & agrees on goals • Formulates strategies for tackling the tasks • Determines challenges to be overcome • Identifies information needed • Members take on roles • Develops trust and lines of communication

6. Team Roles - Leader • Leads by example • Encourages open communication • Focuses team on task • Facilitates problem solving & collaboration • Motivates and inspires team • Recognizes & celebrates contributions

7. Other USEFUL Team Roles • Recorder - Records ideas; should track quotes and not add edits or evaluation • Skeptic - Presents potential flaws in ways thatencourages developing solutions • Timekeeper – Keeps meetings running on time • Gate Keeper - Ensures each member provides input

8. Other USEFUL Team Roles • Recorder - Records ideas; should track quotes and not add edits or evaluation • Skeptic - Presents potential flaws in ways thatencourages developing solutions • Timekeeper – Keeps meetings running on time • Gate Keeper - Ensures each member provides input • Gimli – Brings his axe

9. Stage 2: STORMING • Realize task harder than expected • Fluctuate in expectations of success • May start to resist tasks • Collaboration issues often occur

10. Questions to Answer in Storming Phase • Do we have common goals and objectives? • Do we agree on roles and responsibilities? • Do our task, communication, and decision systems work? • Do we have adequate interpersonal skills?

11. Questions to Answer in Storming Phase • Do we have common goals and objectives? • Do we agree on roles and responsibilities? • Do our task, communication, and decision systems work? • Do we have adequate interpersonal skills?

12. Constructive Conflict • Opens up about important problems … • …but focuses on finding solutions to problems • Increases all individuals involvement • Reinforces authentic communication • Releases emotion, anxiety & stress • Builds cohesiveness by celebrating settlement

13. Destructive Conflicts • Diverts energy & prevents progress • Destroys morale and faith in team • Reinforces poor habits and behaviors • Polarizes team & deepens divisions • Leads to name-calling, gossiping, & worse

14. Ways of Addressing issues • Focus on meeting needs & goals so that solution long-lasting • Clarify core issues • State opinions in clear non-judgmental language. • Listen carefully to each person • Verify understanding by restating core issues • Repeat as needed

15. How to Be Leader During Times of Conflict • Separate problem issues from people issues • Review why each person is so invested • Look for underlying needs creating issues • Be forgiving to people to reinforce trust • Ensure focus always on problems • Be tenacious to show resolution matters

16. Stage 3: NORMING • Members of the team now accept: • Workings of the team • Rules and procedures being used • Their specific role on the team • Roles of all the other team members • Team starts trusting each other • Common belief that success is likely

17. Norming Team Behaviors • Team members move from competition to cooperation • Willingness to confront & solve issues • Constructive criticism possible & helpful • Team spirit develops

18. Stage 4: PERFORMING • Understand personal and team processes • Accept each other’s strengths and weaknesses • Roles chosen which utilizes everyone fully • Space provided for growth & improvement • Avoid most conflicts & resolves differences when conflict do arise • Strong attachment to team & teammates

19. Recipe for Successful Team • Clear communication • Well-defined decision procedures • Clear ground rules followed by all • Balanced participation • Good personal relationships

20. Teamwork Activity • Create 3 columns titled: Nightmare, Good, & Excellent • Describe 1 Nightmare & Excellent teamwork situations you have experienced • Describe 2 Good teamwork situations you have experienced

21. Teamwork Activity • Create 3 columns titled: Nightmare, Good, & Excellent • Describe 1 Nightmare & Excellent teamwork situations you have experienced • Describe 2 Good teamwork situations you have experienced • What are the qualities that differentiated Good & Excellent situations?

22. Teamwork Activity • Create 3 columns titled: Nightmare, Good, & Excellent • Describe 1 Nightmare & Excellent teamwork situations you have experienced • Describe 2 Good teamwork situations you have experienced • What are the qualities that differentiated Good & Excellent situations? • Finally, label whether each of your situations was due to:People or Environment