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A revenue neutral service focused on detecting and investigating illegal use of gas, with potential to include electricity and water theft. The service will operate under SLAs and be provided by a single national or regional provider, appointed through competitive tender. Additional services can be negotiated, and contractual parties will include suppliers and transporters.
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Principles of X-industry gas theft service • The impact on the participants will be revenue neutral (no supplier should have the opportunity to make money from theft) • Focussed initially on Gas, with potential to add electricity and water theft at a later stage • Seek commercial and contractual simplicity • Service will operate under contractual SLAs (to be defined later) • Single provider, either nationally or by area, for the provision of services for the investigation & detection of the illegal use gas (core service will be national, optional services may be local) • Appointed by competitive tender • Provider will provide prescribed agreed base level service for all • Provider will have performance incentives leading to provider determined theft detection methods (Proactive) • Provider will be able to provide additional services as negotiated with individual parties • Contractual parties potentially include: Suppliers (all mprns) and Transporters (including iGTs) through standard base contract • All parties required to sign up to base contract • Parties to provide information to Provider as and when required • Provider will manage core product and be capable of managing all optional aspects
The Operating Model Industry revenue accounting Reasonable endeavours scheme Revenue re-allocation (eg RBD) Allocation of joint claims across suppliers * Requires further discussion. Should this be in scope? Prosecution & risk management Internal watch list (for follow up) Legal action Debt recovery Collections Transfer to prepayment (PPM) Disconnect customer Follow up shipperless sites Investigation of individual cases Examine Meter history Visit reports (history) Unannounced site visit (may include meter works) Gather evidence Categorise cases Conquest reporting Assess volume of energy taken Identify vulnerable customers Data analysis & reporting Data collation Risk based profiling Triggers Geographical- clustering Standard industry reporting Stolen meter register Review refused access records Get data & intelligence Payment & usage history (billing history) No Vend information from PPMIP Tip offs from external party Manage incentives (for tip offs)* Transporters – safety info Site visits – engineers & meter readers Customer risk level/case history Unreg or Shipper-less sites >12mths (XOServe)
Suggested Operating Model – national revenue protection service Industry revenue accounting Reasonable endeavours scheme Revenue re-allocation (eg RBD) Allocation of joint claims across suppliers NSP core Prosecution & risk management Internal watch list (for follow up) Legal action NSP optional Debt recovery Collections Transfer to prepayment (PPM) Disconnect customer Follow up shipperless sites Investigation of individual cases Examine Meter history Visit reports (history) Unannounced site visit (may include meter works) Gather evidence Categorise cases Conquest reporting Assess volume of energy taken Identify vulnerable customers Data analysis & reporting Data collation Risk based profiling Triggers Geographical- clustering Standard industry reporting Stolen meter register Review refused access records Get data & intelligence Payment & usage history (billing history) No Vend information from PPMIP Tip offs from external party Manage incentives (for tip offs) Transporters – safety info Site visits – engineers & meter readers Customer risk level/case history Unreg or Shipper-less sites >12mths (XOServe)
